Trips run rain or shine! This is a coastal rainforest and thus there is a lot of rainy days. Weather cancellations are rare and made only when conditions are considered unsafe for paddling. Please remember that these are outdoor activities, and Mother Nature is always the one in charge.
Trips may be delayed or cancelled due to rough seas or strong winds. It is recommend that you leave extra days both before and after your scheduled trip in case the weather does not cooperate.
If your trip has a delayed start time or an early pick-up time due to weather, but the trip still runs on the dates planned, there will be no refund or pro-rated cost. Trips will not be cancelled solely on account of rain, so please be prepared for that.
For all tours without a water taxi (Resurrection Bay Half Day Tours and Caines Head Day Trips), guests will receive a full refund for cancellations made more than 1 week prior to your trip date. Within 1 week, your trip fees are nonrefundable.
If you decide to cancel your trip with us, please consider transferring your payment to a gift card. That way you can join us in the future, whether it’s this summer or a future season, providing an easy way to postpone your vacation plans while continuing to support our small, locally-owned business.
Travel insurance is strongly suggested for all guests, to ensure protection against cancellation penalties and many other unforeseeable circumstances, such as an emergency medical evacuation. The weather in Alaska can sometimes delay trips for a couple of days, and it’s worth being financially covered for any changes to your itinerary.
If you cancel more than 30 days prior to your scheduled trip, we will refund you in full (minus a $10 per person booking fee for day trips and a $25 per person booking fee for multi-day trips). If you cancel 15-30 days prior to your scheduled trip, we will charge the card on file 20% of the total invoice. If you cancel 8-14 days prior to your scheduled trip, we will charge the card on file 50% of the total invoice. If you cancel within 7 days of your scheduled trip, we will charge the card on file the entire amount of your invoice.
