Policies of Big Meadows Lodge:

Reservation Policy

A deposit equal to the first night room rate, plus tax will be charged at the time of booking.

Cancellation Policy

Cancel for a small $15 fee up to 72 hours prior to arrival. A $15 fee will also be charged for any changes made.

Pets Policy

• $30 per pet, per night, the non-refundable cleaning fee will be charged for pets in the room.
• Reservations for pets must be disclosed prior to arrival or at check-in.
• At this time, we only accept dogs or cats - no other animals.
• No more than two well-behaved pets per room are permitted. 
• Pet owners will be liable for any additional cleaning bills or repairs should they be required.
• Service animals accompanying people with disabilities are always welcome.  
• Pets must be declared at check-in. 
• A $250.00 fee will be charged for pets that are found to be in an allergen-free room. Allergen-free rooms are clearly marked just outside the door entrance.
• In consideration of all hotel guests, pets must be attended at all times in all common areas. They cannot be left unattended in your guestroom unless it is in a portable kennel. For the safety and comfort of your pet, housekeeping will NOT clean your room if your pet is left unattended.
• Pets cannot be tied or left unattended on hotel balconies.
• Pets are not permitted in any public building.  Service animals are always welcome.
• Pets must be on a leash at all times while in the Park.  Check the NPS Shenandoah National Park website for their current policy.
• When walking pets on the property, please be considerate of all hotel and Park guests.
• “Mutt Mitts” is located in your room for cleaning up after your pets.

Other Policy

Rates Policy: Rates are based on double occupancy. Each guest age 16 and over is an additional $11.00 per night. Please note there is an additional $1.00 per night Shenandoah National Park Trust fee and a $5.00 per night Utility Fee.

Credit Cards Accepted