NPR Reviews Provided by
Big Meadows Lodge
TripAdvisor Traveler Rating: 1375 reviews
Disappointed
User: margaretpB4911OJ from:
Published Date: Jun, 24, 2022
Travel Date: Jun, 1, 2022
Rating: 2
I recently spent two nights at Big Meadow Lodge with a companion. I expected rustic, but what I found and experienced was run-down and neglected. We rented two rooms connected by a bathroom in the main lodge. Upon arrival, we opened the windows (as it was sweltering hot in our room), only to realize one of the windows was screwed shut. We also quickly realized that the bathroom door from one room had no latch & did not close. When maintenance showed up, the window was opened (it had been screwed shut prior to last storm because the latch on shutter is broken; when we left, it was still broken)., but the bathroom door could not be fixed because they "did not have the right screwdriver"! When I got into the shower first night, I could not get the water temp regulated because the cold water tap spun around without accomplishing anything. I had to dry off without rinsing the bodywash off. The front desk attendant came up & temporarily fixed so that my companion could shower. But he told us that, once the cold water was turned off, it would not turn back on. He would put in a request to have it properly fixed the next day. As we left the lodge next morning, I stopped by the desk and reminded them that the shower needed to be attended to and that the bathroom door needed to be fixed. I was assured it would be taken care of. The shower was fixed so that we could both shower that night (even though the nasty looking spigot handle was not replaced) but the door was not tended to. Throughout our stay, when one of us needed to use the toilet, the other had to leave the room...Not what I expect when I pay for a hotel room. All of the front desk people and waiters we encountered were very pleasant and accommodating. The food in the restaurant was okay, but way over-priced. And to top it all off, when I got home, I found an unexplained charge on my credit card . When I made the reservation, I paid the (first night) deposit. When we checked out, my companion paid the balance (second night) due. This extra charge was for over 80% of the entire bill! I spent two days calling the two different numbers I could find for Big Meadows. Every time, I got a "mailbox is full" message. Third morning I was finally able to leave a message with "Billing", but a week later, no one has bothered to return my call. I have been left with my only option of disputing the charge through my credit union. The lodge setting is beautiful. Too bad it is not getting the upkeep attention that it needs to make a stay there a great experience. We did attend a Star Party in Big Meadow conducted by a Ranger that was an asbolutely wonderful experience!
Subratings:

Unfortunately our room was old
User: vacation_addict_Ohio from: Columbus, Ohio
Published Date: Jun, 15, 2022
Travel Date: May, 1, 2022
Rating: 2
I love staying in lodges in the park. Unfortunately our particular room (#72) hasn't seen any updates yet. We could see that the lodge buildings had been painted recently and had new roofs. So they are working on things. When I first walked in the room I was horrified! I was expecting the room to look like the new updated pictures - and it was the absolute opposite. After I got over the shock and did a lot of disinfecting I got more used to it and we survived our stay. The room was a nice size, had a fireplace (but it was a huge old stone real wood fireplace that really contributed to the horror of the room), had a huge TV (almost too big to fit), a couch that I refused to sit on. What it needed was more countertop space. The only sink was in the main room and it had no space. The bathroom was original and tiny with not a single flat surface in it. It had a balcony with newish chairs and table (same that were everywhere). The bed was actually pretty comfortable. They had tried to make it look rustic with lamps and pillows. I was so horrified that I forgot to take pictures of the room-really wish that I had.
Subratings:

Rodents, mold, dripping ceiling
User: Hikers118 from: Hockessin, DE
Published Date: Jun, 10, 2022
Travel Date: May, 1, 2022
Rating: 1
My husband & I recently stayed at Big Meadows Lodge in Shenandoah National Park. The room (#4) was uninhabitable and violated several aspects of the Virginia Dept of Health's Chapter 431. Sanitary Regulations for Hotels. It was infested with rodents that skittered around the floor at night and the ceiling had a steady drip with mold/mildew where it had obviously been wet for a long time. The drip saturated my suitcase, which I'm glad I had unpacked. After complaining to management we were moved to a room in a different building which was fine. However, the maintenance man denied that the ceiling was dripping. My husband showed him the wet/moldy area and he simply replied that the people upstairs must have showered with the curtain open. I can assure you, that was not the case. The drip was steady over a 12 hour period and the growth on the wooden ceiling indicated a long-term problem. We had to keep the lights on all night to keep the rodents from running all over, and got no sleep as a result. As the room was uninhabitable, we did not expect to be charged for the first night's lodging, but the manager blew us off and has yet to make amends.
Subratings:

Great location with cute rooms
User: gijadenyc from: nyc
Published Date: Jun, 4, 2022
Travel Date: May, 1, 2022
Rating: 3
I stayed at this property for one night while visiting the Nat Pk. The location couldn't be beat. The staff was friendly but super slow. It took me a long time to check in. The room was very cute. The bathroom was dated but did the job. The bar downstairs was a nice touch. I ate dinner at the lodge restaurant which was also very nice. The wifi was very spotty and didn't work in the room. I would recommend this hotel if you are hiking and visiting the park.
Subratings:

Much nicer than expected,
User: Bowtiebiker from: Lunenburg, Massachusetts
Trip Type: Family
Published Date: Jun, 2, 2022
Travel Date: Jun, 1, 2022
Rating: 5
We've gone there numerous times as we travel with our dogs. It's very dog friendly. It's been awhile since we went and the room we got was just great. Very clean and comfortable. This is an old rustic lodge and some of the rooms are more rustic than others so don't expect a luxury hotel, a really nice place to stay in the woods of a wonderful National Park. And great food,

© TripAdvisor 2022