NPR Reviews Provided by
Best Western Plus Ruby's Inn
TripAdvisor Traveler Rating: 6761 reviews
Do not trust Best Western!
User: Lowell B from:
Published Date: Jan, 16, 2021
Travel Date: Jan, 1, 2021
Rating: 1
While staying there, my credit card was incorrectly charged over $200 by Best Western. If I had not checked my credit card statement, I would have been unaware of these charges. While the charges were removed at my request, I am not convinced that it was an honest mistake. I no longer will trust Best Western.
Subratings:

Clean
User: Janie247 from: Eugene, Oregon
Published Date: Jan, 12, 2021
Travel Date: Jan, 1, 2021
Rating: 5
I like a clean and comfortable room.the Ruby Inn met my expectations. The bed was comfortable, there were plenty of towels to use. Since we are in the time of Covid, there wasn’t daily cleaning, which is okay since there were enough towels and toilet paper for a two night stay. The location is literally 5 miles to the entrance to Bryce Canyon, so that was a super plus. There is an on-site restaurant and grocery store, which came in handy. I would recommend staying at this property if your going to be in this area.
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Uncleanliness of Accommodation
User: shellyk2016 from:
Published Date: Jan, 6, 2021
Travel Date: Jan, 1, 2021
Rating: 1
Our room was dirty. The floor, the housekeeping had even left a dirty cleaning towel on the vanity! You are basically hostage to the steak house and diner. If they are busy you are in trouble. We called for a call out order, no one answered the call. Finally called front desk, they told us they must be busy we would have to go over to the restaurant and order for a "call out order". So reluctantly we went over as we got there, there was a sign saying no call out orders..what?? Why didn't the front desk just tell us that? So we asked if there was a wait list to get in..yes..how long? 50 mins. We close in an hour???? So very disappointed in our trip!
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Quick Trip to Bryce Canyon
User: jharris2021 from:
Published Date: Jan, 5, 2021
Travel Date: Jan, 1, 2021
Rating: 5
The hotel staff were excellent. The rooms were clean and spacious! The server at the restaurant was attentive, friendly and efficient! Very convenient location to visit Bryce Canyon. The beds were very comfortable and it was nice to have a fridge in the room. My son really enjoyed the indoor swimming pool!
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Lack of covid precautions
User: lindaH5977YI from:
Published Date: Jan, 4, 2021
Travel Date: Jan, 1, 2021
Rating: 3
A lot of the staff and guests didn't wear masks and didn't follow Covid 19 guidelines. It is a good hotel but it seemed that the management didn't adopt very well to the new requirements. The takeout food didn't compare to what you get while dining in and wasn't worth the money.
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