NPR Reviews Provided by
Brookside Resort By Fairbridge
TripAdvisor Traveler Rating: 1583 reviews
Location is great but....yikes
User: valpoconnection from: Valparaiso, Indiana
Published Date: Aug, 5, 2022
Travel Date: Aug, 1, 2022
Rating: 2
When we arrived, I thought our room smelled funny, but we were ready to meet family and out and about we went. Then when it was close to bedtime, and I started putting our stuff away I noticed mold not just a little. The entire wall behind the bed and in the a/c vents. We went to the office and explained that I have asthma. Bird the maintenance man had to take photo's etc. to switch us to another room. He told us that they must have missed cleaning our room hence the smell. The next room was right out of the 70's and was so dark we could hardly see. The balcony overlooking the creek was beautiful. The pool was refreshing. We were ready for more adventures and always tip housekeeping. We came back to our room, and they took the tip but didn't clean, we tried again the next day and same thing.... The girl working breakfast was very nice and so were the check in people however the lodge is so dated and dirty and dark. It has amazing potential. But broken lamps and t.v.'s and filth is not for me...such a pretty location...

Good Experience
User: cjaz6655 from: Sallisaw, Oklahoma
Published Date: Jul, 20, 2022
Travel Date: Jul, 1, 2022
Rating: 4
Brooksode isn’t new or fancy. It is, however, clean and perfectly adequate. Our room had no issues at all. It was clean and the bed comfortable. Bathroom was clean as well. I’d your like my wife and I, we don’t spend all our time in the room. We want to be out enjoying the National park, visiting downtown, etc. Our room was perfect for us and provided. Clean and comfortable place to sleep and get ready the next morning. Why spend a ton of money on a room when you’re not going to be in it all the time? The grounds were safe and the staff very friendly.
Subratings:

Average
User: satipatipatti from: Atlanta, Georgia
Published Date: Jul, 18, 2022
Travel Date: Jun, 1, 2022
Rating: 3
Brookside resort is located on the main street through Gatlinburg but the units are set back to the back of the property and they are pretty soundproofed. The doors close really tightly - it took a little effort but it felt very secure. The door to our room was not closed all the way when we arrived and we notified the front desk but nothing was missing. All of the rooms looked out of both sides of the building and they have a balcony overlooking a small stream in back of the building. The buildings are two story and we asked for an upper floor but we were given a first floor upon arrival an no change was possible as they were booked solid, and that's the thing about Gatlinburg in the spring and summer: there are dozens of motels and there are absolutely no vacancies, the town is booked solid and traffic creeps up and down the main street at 5 MPH all day and some of the night. All of the motels/resorts look the same and no one has to try any harder than to process your stay routinely because there will be a constant supply - make that Oversupply - of tourists. Breakfast here was quite rudimentary and the cold items (cello wrapped danish, apple, yoghurt cup) were complimentary but the hot items (scrambled eggs, hash browns, sausage, bacon) were charged extra. We could tell that there was at least one energetic child running around in the unit above our heads but they seemed to be put to bed early enough that it wasn't worth an issue.
Subratings:

Nice
User: janetmM8016NM from:
Published Date: Jul, 12, 2022
Travel Date: Mar, 1, 2022
Rating: 4
The room was not as big as I was expecting. I reported the light next to bath was not working, but they never fixed. Staff was very friendly. The breakfast was good. Overall, we had a good experience. The balcony watching the creek was vey nice, except the for the hoarders house that was directly behind us.

Not for us
User: Cynthia B from:
Trip Type: Couples
Published Date: Jul, 8, 2022
Travel Date: Jul, 1, 2022
Rating: 2
Friendly staff. Rooms had poor lighting. Bathroom was so small not able to get ready in bathroom. No counter space in bathroom. Front door chain was off. Poor parking area. Not recommend for anyone. Back balcony as they called it needed cleaned up. Did have two chairs and small table out there

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