NPR Reviews Provided by
The Rushmore Hotel & Suites, BW Premier Collection
TripAdvisor Traveler Rating: 1166 reviews
Rapid City Gold Mine.
User: Aroundtheworldjohn from:
Trip Type: Couples
Published Date: Sep, 16, 2022
Travel Date: Sep, 1, 2022
Rating: 5
Wonderful experience. The Rushmore is centrally located and everyone on the Staff was overwhelmingly accommodating. Especially the Hotel Manager Stacy. We can’t speak highly enough about the great service we had. Everyone from the Airport Shuttle, the Front Desk, the Restaurant and Housekeeping were so pleasant and Customer Service minded. If you are taking a trip to Rapid City, this is the Hotel to stay at.

Very pleasant stay
User: Lesmol from: Salem, MA
Trip Type: Couples
Published Date: Sep, 3, 2022
Travel Date: Sep, 1, 2022
Rating: 5
Quiet, clean, helpful staff. Great location! All in all a 5 star stay. We did not use the restaurant associated with the hotel only because we wanted to get out and walk. Great coffee about a block away and many good food choices within a two block radius.
Subratings:

Clean and comfortable
User: Dan P from: Vancouver, Canada
Trip Type: Family
Published Date: Aug, 29, 2022
Travel Date: Aug, 1, 2022
Rating: 4
We found this hotel clean and comfortable. Although breakfast isn't included with your stay we found the restaurant downstairs to be good and very reasonably priced. This hotel is also conveniently located to numerous pubs and restaurants within walking distance. The only issue I had during my stay was that the trains would blow their whistles at 3 &4 in the morning. I don't think that is within the control of the hotel though.
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Vastly Overpriced For What You Get
User: Paul J from: Port Charlotte, Florida
Trip Type: Couples
Published Date: Aug, 26, 2022
Travel Date: Aug, 1, 2022
Rating: 2
TL:DR: Don't bother with the "Presidential" level. BW & I stayed here for two nights while touring around the Black Hills. While pleasant enough, we would not return. To be clear, this review is of the "Presidential" ("upscale" extra-charge) area of the hotel. I booked this, thinking it would be something special for part of a second (54th?) honeymoon. In some ways, it was perfectly acceptable. Quiet, top-floor room accessible only by key card. Mural graphics of local attractions as wallpaper. Designer chair and ottoman. A really good bed. So, not terrible. But it fell WAY short of extraordinary accommodation for extraordinary price. For example, despite being an "exclusive" area of the hotel, there was no routinely-expected "Presidential" lounge available to the guests who pony up. Towels were exchanged in the bath, but the bed was intentionally not made. This so-called limited service was stressed, along with the repeated "Breakfast is for PURCHASE!" admonishment at check-in. In the bath, the provided shampoo, conditioner, and body wash were in cheap dispensers, hard to use, and the body wash simply refused to come out. The freezer in the in-room refrigerator was so encrusted with ice that we couldn't get an ice cream bar into it. The in-room coffee maker dispensed the cheapest "something" that was mostly undrinkable. Power outlets were inadequate to charging today's routinely carried electronics. The "desk" (a long, narrow bar along one wall) was plainly designed for form over function. Only two dresser drawers; we had to keep most of our clothes in our luggage. And only two small (think old European hotel) elevators to serve nine floors of a tour bus hotel. Imagine the crush in the morning when everyone is trying to get downstairs to the bus. Net, not terrible. But not worth a return trip unless you are on an inexpensive cattle car tour of the Black HIlls in one of the cheaper lower floor rooms.
Subratings:

One quick over night
User: Mitzi S from: Shoreline, United States
Trip Type: Family
Published Date: Aug, 5, 2022
Travel Date: Jul, 1, 2022
Rating: 5
I would have loved to stay longer at this hotel. Staff was very friendly and helpful. The rooms were very clean and updated. I felt like I was in a nice Las Vegas hotel room. We walked around the Rapid City town (located right out the front door). A safe area with lots of restaurants and bars and cute little shops. I definitely recommend this hotel and will be back one day.
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