NPR Reviews Provided by
The Rushmore Hotel & Suites, BW Premier Collection
TripAdvisor Traveler Rating: 1216 reviews
Awful. Please don’t stay there
User: Happiness56300714163 from: Alnwick, United Kingdom
Trip Type: Couples
Published Date: Apr, 14, 2024
Travel Date: Apr, 1, 2024
Rating: 2
First the good points: Great downtown location for bars and restaurants. The staff especially in the 445 were very nice. That’s it pretty much. The rest: The room: Our room was 922. We were there 9-12 April. Our room was in a disgraceful condition. It was shabby and broken I’ve attached photos showing the state of it: The tatty worn chairs; The hanging space and weird light/pipe configuration; Broken flooring; No idea what’s happened to that bed headboard; Dirty lights and lumps out of the ceiling. We could not get the room warm. The windows were incredibly drafty. We ended up using the sticky paper from a lint roller to seal them a bit. You plug didn’t work in the sink The toilet flush was faulty. Missing light switch knob. etc etc. Regarding other issues: I had to go to the desk on two separate days as no coffee sachets had been left. The beds weren’t made up the whole of our stay. We had to go back down to reception every single day as the room cards stopped working daily. Of course we only found out when we had come in and gone up to the room. Every day. I read the reviews and knew that I’d only get the standard anodyne GW reply. And having had a peek at another room I didn’t think the hassle of asking for another room would be worth it. It was booked as part of a 3 week USA tour by Trailfinders and I’ll obviously be feeding back to them to stop them using it. I think it was probably the location that sold it. I’m at a complete loss as to how GW think this place is premium. It desperately needs completely refurbished. Don’t stay there.

Excellent
User: Rachelle R from:
Published Date: Mar, 29, 2024
Travel Date: Mar, 1, 2024
Rating: 5
The hotel was in a great location and our room was beautiful. The staff were very friendly and Helpful. After a few long days of driving this hotel is just what we needed to relax and unwind in such a great environment. Would highly recommend this hotel.
Subratings:

Dirty bedding
User: mtylershaw from:
Trip Type: Solo travel
Published Date: Feb, 26, 2024
Travel Date: Feb, 1, 2024
Rating: 1
The place was fine upon first review. Friendly front desk and bar staff. The room itself was however quite problematic. It smelled unclean and I was disgusted by the fact that my bed linens smelled and appeared unchanged and were clearly not laundered from the previous guest use.
Subratings:

Stay there every time I visit rapid city wouldn’t stay anywhere else
User: james f from:
Published Date: Feb, 25, 2024
Travel Date: Feb, 1, 2024
Rating: 5
Bed was made daily bathroom cleaned new towels replaced daily. Definitely will stay there again when I come to visit rapid city . Cus service was awesome. Shuttle was available whenever I needed it. The place was clean. The serving the 445 bar and eatery was excellent.
Subratings:

Great Hotel
User: Curiosity08545477629 from:
Published Date: Feb, 4, 2024
Travel Date: Feb, 1, 2024
Rating: 5
Great hotel!! Nice rooms and the staff are great. Loved having a bar and restaurant within the facility. The shuttle service was nice also allowing us to just park and enjoy our stay. Just blocks away from some downtown restaurants also. We will be staying again soon.

© TripAdvisor 2024