NPR Reviews Provided by
Zephyr Cove Resort
TripAdvisor Traveler Rating: 374 reviews
Fantastic.. away from the road.
User: jdcontreras23 from: Goodyear, Arizona
Trip Type: Family
Published Date: Oct, 14, 2023
Travel Date: Oct, 1, 2023
Rating: 5
We recently stayed here and it was fantastic. I must say though, you ought to get a spot in the back with the road right there. However the grounds are really nice and the restrooms are large and clean. Walking distance to the lake was amazing and the lodge staff were kind and very accommodating. Can’t wait to get back here.

Rude staff and Bad management
User: Shwetha A from: Fremont, California
Trip Type: Friends getaway
Published Date: Sep, 3, 2023
Travel Date: Sep, 1, 2023
Rating: 1
My recent stay at a zephyr cove cabin for a group of 7 left much to be desired. Despite booking for 7 people, the cabin only provided bedding for 5, which meant we were without sheets and blankets for the sofa beds. This oversight created significant discomfort as we had to pull sheets from existing beds to make do for the night. Our arrival was after hours, and both the front desk and housekeeping were closed. When we reached out to the security guard for assistance, his response was incredibly disappointing. He was not only unhelpful but also quite rude, claiming that providing extra blankets was not his responsibility and advising us to wait until morning. This lack of customer service left a sour taste in our mouths. Adding to our frustration, there was no Wi-Fi available on the property, and the 5G network signal was notably weak. This lack of connectivity in today's connected world was a significant drawback, especially when trying to plan activities In summary, our stay at this Lake Tahoe cabin was marred by inadequate bedding, unhelpful and rude staff, and a lack of Wi-Fi. These issues significantly impacted our experience negatively, and we hope that the management can address these shortcomings to ensure a more comfortable and enjoyable stay for future guests.

I wish it was cleaner
User: maggieC3270GU from:
Published Date: Jul, 26, 2023
Travel Date: Jul, 1, 2023
Rating: 2
I stayed in a cabin that was walking distance to the beach, which was wonderful. The girls who checked me in were super nice and knowledgeable. The shower in my cabin was dirty and there were small holes in the wall. The bed linens were dirty. The kitchen was small but functional. For what I paid I expected to at least have a clean bathroom and sheets. I probably won’t come back.

Campground overbooked and canceled our reservation, minute!
User: Kristen F from:
Published Date: Jul, 8, 2023
Travel Date: Jul, 1, 2023
Rating: 1
Do NOT recommend. Our reservations (and others) for our family reunion that we secured with deposit one year in advance were canceled TWO days beforehand due to their OWN dysfunction in overbooking.

Beware my fellow RV Campers
User: Rick L from:
Published Date: Jun, 29, 2023
Travel Date: Jun, 1, 2023
Rating: 1
Beware my fellow RV Campers We book a reservation in Jan 2023 a long with some other friends and family from different part of the USA for a family reunion in beginning of July 2023. Zephyr Cove took our reservation and a deposit. Gave a confirmation number. Three days before we were to arrive, they called to cancel my reservation via voicemail. Reason, Zephyr Cove overbooked???? Unbelievable, and unacceptable. I called them. Sat on hold for over 30 mins. Finally someone answered. I tried to explain about the family reunion, and that I was the only one out of our group to be canceled. All they could say was "sorry for the inconvenience", over and over. To add insult to this later. They sent me an email saying they were sorry that I had to cancel my reservation. I have never in all my years of RVing had a reservation canceled due to overbooking let alone 3 days before your arrival date. As I said "BEWARE MY FELLOW RV CAMPERS. JUST BECAUSE YOU MAKE A RESERVATION, PUT A DEPOSIT DOWN, GET A CONFIRMATION NUMBER. ZEPHYR COVE RESORT CAN CANCEL YOU AT THE LAST MINUTE". I will never stay here or any other place affiliated with Zephyr Cove knowing they can cancel you out for overbooking months later and at the last minute. How can one plan knowing this???????????

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