The room was large and clean. In addition to 2 queen beds, there was a love seat, armchair, and table. The bathroom was very small with the sink outside in the room. We weren’t charged the dreaded $15 resort fee but I don’t know if that was because of my Platinum status or an oversight. The hotel still has free ice cream, cookies, coffee and tea in the lobby in the afternoon. Very close to the west entrance of the park.

This is what happens when you do not do your research and select a motel/hotel at the last minute. I am entirely to blame! On a recent trip to Yellowstone we stayed at the Brandin' Iron Inn and paid $277 for a night in a room that should have gone for less than$100. The room was dark, the bathroom was small, the TV reminded me of a dorm TV, the ac was noisy, the bed mattresses had both seen better days. And while the area designated for breakfast was clean and inviting the breakfast left much to be desired. One positive, the couple (I assume managers) at the front desk were friendly.

Very upset with this hotel for the price I paid. First the tv remote did not work and took over an hour for maintenance to get the tv working for us. It was appreciated that they did come and fix it but by the time it was fixed we were ready for bed. Got up the next morning to take a bath in the jetted tub but the water was cold. Went down to talk to the front desk about it but there was a note saying front desk would return at 7am. Left a note with the lady who worked in the restaurant but she said she knew nothing out how the front desk was run. No one ever got back to me. Also the room had bad mold. My mother and I couldn’t stop coughing the whole night. Was really looking forward to a relaxing night after being in Yellowstone all day but that didn’t happen.

I drove 12 hours for this, thinking it would be good because it was a cabin and renovated but… -The “elevator room” was very narrow -Pathetic view -One pillow was more than disgusting. -Pubic hair on the bed -The roof needs help -The room wasn’t that dirt but still… -Expensive Restaurant Lesson learned, never trust the overrated IHG hotel.

I booked a stay for July 14-18, 2024 for my family. In January 2024, we decided to change our reservation to July 7-11, 2024. I received a confirmation email confirming this. According to client relations for IHG the reservation was changed back to the original dates in April in error. However, the hotel is now full on those dates and is unwilling to honor our reservation two days before we are to leave on our family trip. The hotel offered us nothing for this and left us scrambling to try to find somewhere else to stay. This is the worst experience I have ever had with an IHG hotel and will never chose to stay with them again. All reservation stuff was done direct with IHG and so not sure what the benefit is going to a chain if their systems fail in this manner.