NPR Reviews Provided by
Holiday Inn West Yellowstone, an IHG Hotel
TripAdvisor Traveler Rating: 1101 reviews
Above and beyond!
User: Dawn D from: WINNIPEG
Published Date: Nov, 2, 2022
Travel Date: Oct, 1, 2022
Rating: 5
We chose this hotel after car trouble in the park and couldn't believe our luck at how wonderful and accommodating the manager Chris, and his staff would be. The rooms are well equipped and clean. The restaurant was very handy as we were without a car at a time when lots of things are closing. The hotel provided a shuttle service for us to go purchase new tires at a nearby town and were very gracious with a late check out time as we had tons of luggage and a pet in tow. We can't thank you enough and highly recommend this hotel to anyone passing through.

Like a resort, but without the resort fee
User: onewiki from: Charlotte, North Carolina
Published Date: Oct, 21, 2022
Travel Date: Oct, 1, 2022
Rating: 5
We stayed 4 nights. The location is great. It is less than 1 mile from the park entrance. Also quite central to the charming town of West Yellowstone. The building is probably old but the rooms have been renovated. Ample outlets. In addition to two beds, there is a full-size sofa. The staff was very responsive. They responded immediately every time we asked for something. Both the indoor pool and hot spa were well maintained. They also have a game room, in which you can play pool, table hockey, etc. The hotel restaurant served bison pasta, bison and elk chili, so we were able to try those wild game without stepping out of the hotel.
Subratings:

Terrible, especially fort IHG
User: shilly1_8 from: Chester
Trip Type: Couples
Published Date: Oct, 2, 2022
Travel Date: Oct, 1, 2022
Rating: 1
Hotel downgraded our room at check in - reason - “we are very full!”. Two of the three nights we stayed there was no hot water - reason from hotel - “we are very full, sorry!”. No excuse for either of these responses, you are a hotel charging over 300 a night these are basic expectations. We bailed 3 nights into our 5 night stay, and booked into somewhere else. Management will respond by saying if we had known they could have sorted…I did and they didn’t.

Good place to stay near Yellowstone National Park
User: joaniemaria from: Eldridge, Iowa
Trip Type: Family
Published Date: Sep, 8, 2022
Travel Date: Sep, 1, 2022
Rating: 5
We stayed here on our way out of Yellowstone National Park. The location is convenient to restaurants and the National park. We walked to a taco truck for dinner. Our room was clean, decent sized. Beds were comfortable. We were able to get a rollaway bed, too, which was nice. We liked the EV charger in back of the hotel. We were able to charge our car overnight. We swam in the pool and hot tub. It was nice to relax there. We did not eat breakfast here, since we left early in the morning before available. The hotel is a bit dated and tired. Could use some refreshing. We liked the photos of Yellowstone on the walls. All in all, a decent place to stay, although a bit overpriced for what you get.

Great Service and Location
User: CP C from: New York
Published Date: Aug, 28, 2022
Travel Date: Aug, 1, 2022
Rating: 5
Hotel is the only "chain" hotel; many local hotel/motels, I see local as a disadvantage "if" one has a concern/complaint. Hotel has attached restaurant; is located at the end of shoppers row; evenings and nights were quiet; property was clean (inside and outside); air conditioning worked properly and was quiet; room was as requested and expected; only negative is the bathroom lighting ... only one pot light, therefore bathroom was a bit dark; shopping, exhibits and eateries are well within walking distance; Yellowstone West entrance is about 2-3 miles away; West Yellowstone Airport is 10 minute drive and hotel does have an airport shuttle. As an aside, although very small, the airport does offer rental cars... but book in advance, the inventory is small. Finally, the hotel staff were professionally friendly. I recommend this location.

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