NPR Reviews Provided by
jessicacarlson7 from: Washington DC, District of Columbia
Published Date: Mar, 31, 2020 Travel Date: Feb, 1, 2020 Rating: 5
Lovely weekend getaway
We stayed for a long holiday weekend to hike and explore local wineries. This was a perfect place to set up base camp. We originally wanted to stay somewhere closer to Sperryville, but it was a holiday weekend, so a lot of places were booked. But no regrets staying here! The room was great, love the easy access in and out, sort of had the Airbnb vibe but without having to pay the extra cleaning fees, etc. It was great having a kitchen and sitting area. Love the style of the hotel, great art and design. Parking was easy/accessible. We really didn't hear or see anybody else while we were there. The bed was not particularly comfortable, but that's pretty subjective. The town of Luray has a few cute spots to eat, but not a ton going on. However, it was centrally located to the hikes/wineries we wanted to visit, so would definitely stay here again.
- Value: 5
- Location: 4
- Service: 5
Trip Type: Couples
Published Date: Feb, 22, 2020 Travel Date: Feb, 1, 2020 Rating: 5
Stayed here for valentines day with my girlfriend as our first getaway together. nice staff, clean room. Had an excellent dinner at moonshadow they recommende. Room addons were a good touch and made for a nice night
PapaInternational from: Bethesda, Maryland
Trip Type: Couples
Published Date: Feb, 18, 2020 Travel Date: Feb, 1, 2020 Rating: 4
Lovely pet-friendly overnight
We stayed in room 9, full kitchen, sitting room w/ big nice tv, bathroom w/ shower and separate queen bedroom. Comfy and friendly. Easy free parking just outside our door! And they let us bring our sweet dog with us. Helpful & friendly staff though not a resident front desk. Charming Main Street Luray right there for an array of restaurants. Nearby Luray Caverns makes a really special trip.
Travelerkat2 from: Washington DC, District of Columbia
Trip Type: Couples
Published Date: Feb, 17, 2020 Travel Date: Feb, 1, 2020 Rating: 1
Poor customer service ruined Valentine's Day getaway
In mid-January, my fiance and I reserved a room at the Hotel Laurance for a Valentine's Day getaway in Luray. We received confirmation of our reservation from hotels . com, and believed everything was set for our stay. But, when we arrived at the hotel, we were told that although our reservation was in the computer system, the room was double booked. There were no other open rooms, and we could not stay there.
The woman at the front desk told us this had happened a few times before (apparently, the system can glitch when two online reservation requests are submitted too close together, and this can result in a double booking). We understand that mistakes happen. But since the reservation was in the hotel's computer system and they could see room was double booked, this seems like something hotel employees should have caught early and notified us about, especially if it had happened a few times before.
Overall, we were very disappointed with the customer service we received. The hotel staff suggested other places to stay (many of the popular accommodations were full or pricey, because it was Valentine's Day weekend and at this point it was late in the day), but at no point did the hotel offer to pay for our stay elsewhere or provide a voucher if we wanted to come back another time.
The staff did not accept any responsibility for what happened. Instead, they blamed the issue entirely on the service we used for the booking (hotels . com). The front desk employee offered to call them on our behalf to request a refund or demand they pay for us to stay at another hotel. She explained that in the past, hotels . com had sometimes been reluctant to give refunds when this happened, and that it could be a lengthy process. At this point, it was about 5:30 p.m. After she spent about half an hour on hold and calling other local accommodations (most were full or pricey), we decided to just get dinner and drive the two hours home. We didn't want to book another hotel without our refund in hand, and were still in shock, processing how this could have happened.
The front desk employee took my fiance's phone number and told us she would continue to try to get through to hotels . com and would call when she did. We didn't receive a call from her, and when we followed up via email the next day, she told us she had been on hold with customer service "for four hours" and was unable to get through. We called shortly after and secured a refund from a very understanding and helpful hotels dot com rep within about 10 minutes.
When we followed up with the front desk employee and the general manager, Lauren, to express how upsetting and confusing this experience had been for us, we received a lengthy email from Lauren which detailed her many grievances with hotels . com/expedia (she accused the company of "lying" to us) and explained that if we had made a reservation directly through the hotel, this would not have happened. Again, there was no offer from the hotel to make up for what had been a stressful and overall unpleasant experience.
This was especially disappointing because we are getting married in Luray next year, and had hoped to recommend the Hotel Laurance to family and friends. We were also looking forward to a special Valentine's Day weekend in Luray, which instead resulted in a stressful and confusing evening.
The hotel looks beautiful and is a short walks shops and restaurants on Luray's main drag, but after this experience, I can't recommend it.
shunib2015 from: Williamsburg, Virginia
Trip Type: Business
Published Date: Feb, 12, 2020 Travel Date: Feb, 1, 2020 Rating: 5
This is my first stay at the Hotel Laurance and I am not disappointed. It is cute, clean and well decorated. I stayed in the Oliver suite and it is very spacious and comfortable. I love having the kitchen space to do some cooking and meal prep away from home. I would definitely stay here again!