NPR Reviews Provided by
Hotel Laurance
TripAdvisor Traveler Rating: 104 reviews
Absolutely Wonderful
User: jennydP9487SX from:
Trip Type: Couples
Published Date: Jun, 18, 2022
Travel Date: Jun, 1, 2022
Rating: 5
We stayed there a few weeks ago, and absolutely loved the hotel. Our room was beautiful and comfortable. The town was lovely as well. Management was very helpful and personable. We will definitely recommend and will come back.

UNPROFESSIONAL MANAGEMENT
User: SydneyF137 from:
Published Date: May, 12, 2022
Travel Date: Apr, 1, 2022
Rating: 1
Upon arrival of our stay (4/28-5/1) we were the first of a wedding party to arrive to Hotel Laurance. We quickly learned that there was no staff on site and we should had received a text with a code to get into the room we booked months prior. I could not get anyone on the phone or emergency line as we had never received a code from the Hotel so the bride contacted the manager and was told she was on her way to the hotel to help us out as they had "lost our reservation" (this included the record of our deposit we had previously paid). I spent an hour in the hotel lobby as I watched the manager struggle to figure out how to adjust the room rates as the prices of the hotel had gone up since we initially booked. She acknowledged she was aware something had happen to our reservation which was the first red flag, you would think she would of reached out to the bride in advance asking who had booked the room so we wouldn't had to wait around and deal with this the first day of the wedding weekend. I'm aware we're all human and accidents happen so I patiently sat quiet while she/ the manager could not figure out the system. She then charged me over $1,000 for our $600 stay with out my permission, only telling me after the fact that the only way she could take honor the old prices we had booked for months prior was to charge me the new amount and refund me the $400 + difference. This confused me so I asked for a print out of record with the refund and remained polite, because I didn't want to start the weekend off on a bad note. A few weeks go by and I log onto my account and notice that the $1,000 + charge is still on my credit card and there were no refunds ever issued back to the card. I reached out to Hotel Laurance via email and voicemail. After being made aware of the situation, The manager has yet to call me on phone (only responds to SOME of my emails). I asked her to call me multiply times as I feel I'm at least owed that respect, but she ahs yet to do so. She just claims that the refund was issued, but my Chase bank would disagree. Anyways, moral of the story is very unprofessional experience. I know another wedding guest has tried getting a hold of the manager leaving voicemails about how they had no hot water the entire time of their stay and has yet to hear back form them. We too had no hot water the entire time (room 7) but were not bothered by that. Cute hotel, great price but VERY UNPROFESSIONAL MANAGEMENT AND POOR CUSTOMER SERVICE.
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Beautiful Virginia
User: 612juliannem from:
Trip Type: Couples
Published Date: Nov, 1, 2021
Travel Date: Oct, 1, 2021
Rating: 5
My husband and I stayed in the Jordan room which was lovely. Very spacious accommodations The kitchen was great to have for breakfast and coffee! . The room was decorated beautiful and was very clean. The staff was very helpful with all of our needs

Nice location to see Luray Caverns.
User: Bonita S from: Kenmore, Washington
Trip Type: Couples
Published Date: Oct, 28, 2021
Travel Date: Oct, 1, 2021
Rating: 3
Lovely hotel inside, but we basically stayed away from common areas. Nice helpful staff. Nice bed but uneven floor throughout since it’s an updated but older hotel. Uncomfortable sitting area furniture by tv. Not much in town but great location to see Luray Cavern. Did find great Indian Food and good burger and fresh salad at Ollie Cat Cafe.

What a Surprise
User: Lawrence B from: Pinehurst, North Carolina
Published Date: Sep, 7, 2021
Travel Date: Aug, 1, 2021
Rating: 5
We were in Luray to visit the caverns and cruise Skyline Drive which were both very nice. The city of Luray is a little bit past its prime....but that does not apply to the Hotel Laurance. It is an absolutely beautiful restoration of a building dating back to the civil war. Everything in the room was perfect. The staff was warm and welcoming. Just a beautiful small hotel. Only possible negative is that there is no food service but there is a small kitchen with a fridge which can be utilized by guests. A great place to stay.
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