NPR Reviews Provided by
Holiday Inn Express Mesa Verde-Cortez, an IHG Hotel
TripAdvisor Traveler Rating: 1214 reviews
Rude front desk staff.
User: Sheila R from:
Published Date: Jan, 26, 2024
Travel Date: Jan, 1, 2024
Rating: 1
Terrible customer service. We booked through a 3rd party, and were told the hotel 100% has the option to issue a refund as an exception, but they refused even though we had driven all the way there to talk to them in person after trying to call them 5 times and no one answering. The ladies at the desk were super dismissive, one of the even holding her hand up to “shush” me. Really disappointed. We’ve stayed there before and may have again as this is a trip we make often, but now— no way! It’s sad that people can’t change plans nowadays— life is short.
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Reeks of Mildew
User: Susan A from:
Published Date: Oct, 25, 2023
Travel Date: Oct, 1, 2023
Rating: 1
I'm very sensitive to mold. As soon as the lobby doors open I was hit with a strong mildew smell which permeated the lobby. Even my husband who normally doesn't notice mildew could smell it. Do not stay here if you are sensitive to mold. This hotel reeked of mildew more than any hotel I've ever been in. We walked across the street and stayed elsewhere.

Best hotel close to the Mesa Verde NP
User: richardsA3095KK from:
Published Date: Oct, 21, 2023
Travel Date: Oct, 1, 2023
Rating: 5
Best hotel close to Mesa Verde NP. Destination Grill across the driveway is closed. If you get the 9AM Cliff Palace tickets tour you can easily make it. Breakfast is at 6:30AM and some items are set out even before that time. One hour drive from hotel to Cliff Palace overlook. Which is where you meet the Ranger. Not on the street level or at the shaded benches but down the path and steps to the overlook. Take your photos of an empty Cliff Palace site. Consider parking past the toilets at the exit for the hike, so to avoid walking back to the entrance down to the overlook after your hike.
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5 Stars!
User: SteveDeWI from: Wisconsin
Published Date: Oct, 9, 2023
Travel Date: Aug, 1, 2023
Rating: 5
This Hotel was awesome. I am an IHG Rewards member and was very impressed with this hotel. The room was clean and fresh, the bedding was top notch, and I slept like a baby. There were also Najavo tribal members doing jewelry making the lobby, cool! Would stay here again if I ever get back to Cortez, Colorado.
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Excellent choice!
User: Joan S from: Bethlehem, Pennsylvania
Published Date: Sep, 22, 2023
Travel Date: Sep, 1, 2023
Rating: 5
Excellent from start to finish. Stayed 2 nights while seeing Mesa Verde National Park. Decor is perfect and welcoming. Beds and pillows are yummy 😘. Shower pressure is fantastic. Free breakfast was outstanding (especially loved the pancake maker!). Can’t say enough good things about this hotel. Would definitely recommend!

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