NPR Reviews Provided by
Miracle Springs Resort and Spa
TripAdvisor Traveler Rating: 1358 reviews
Expect 2star motel and you’ll be less disappointed
User: Angelaugh from: Greater Palm Springs, California
Trip Type: Couples
Published Date: Mar, 4, 2019
Travel Date: Mar, 1, 2019
Rating: 2
The hot spring pools were a nice feature but every part of this hotel looked very dated and in need of update. The rooms were so old and tired that even the outlets were too loose to keep charging cables in. The carpet is very thin and the floor underneath not even. The room doors don’t close well but rather than fixing the doors they just put alarms on them so that the beeping hopefully makes you close the door (or bug your neighbours!) There was a happy hour from 4-5 with discounted drinks but overall did not feel this hotel was worth close to cost paid.

Relaxing Mineral Pools, Uncomfortable Bed
User: Emily23G from:
Trip Type: Couples
Published Date: Feb, 17, 2019
Travel Date: Feb, 1, 2019
Rating: 2
I'm giving this hotel two stars because the staff was professional and helpful. And, I loved the mineral pools; they were very relaxing and enjoyable. In addition the room was spacious and the television and cabinetry appeared to be newer. However, the hotel is definitely showing it's age. There was not a comfortable place to sit or lay down in the room. When I sat in the child-size sofa, I sank to the ground. And more importantly, the BED was supremely UNCOMFORTABLE. The mattress is the worst - it is super cheap. We packed up and left in the middle of the night because the bed was painfully uncomfortable. My husband could barely walk and I had pain down my neck and back after only a few hours.
Subratings:

Not elegant, but certainly comfortable
User: virgberr from:
Trip Type: Friends getaway
Published Date: Feb, 16, 2019
Travel Date: Feb, 1, 2019
Rating: 4
I've been here several times over the last 11 years or so. The pools are wonderful and therapeutic. The rooms have improved, but the balconies are still dirty, the doors are not secure and the hallways need to be vacuumed, carpets need to be shampooed. The staff is friendly and efficient. If you are looking for a luxury resort, this is not it, but it's comfortable, beds are clean, and you can't beat it for the price. There is limited dining in DHS, so if you want more choices, go to Palm Springs. I find this to be a nice, quiet get away with relaxing pools of various temperatures. Best of all, it's not likely I will run into anyone I know!

Bad customer service -Jessica in front desk very unprofessional
User: sashka19832018 from: Los Angeles, California
Trip Type: Family
Published Date: Feb, 16, 2019
Travel Date: Feb, 1, 2019
Rating: 1
Very bad customer service. I called and asked about day pass , on the phone I was told all information . However I was never told the kids are not allowed . When we arrived Jessica on reception lied to us that they don’t allowed kids on day pass because they don’t have lifeguard. When I looked around there were a lot of kids . After I came back to her , she said with attitude that kids not allowed only on day pass . Do not come back ever and never reckoned to anyone to be humiliated like us.

Massage Therapist Elizabeth will send you to heaven!
User: Krystal B from: Desert Hot Springs, California
Trip Type: Solo travel
Published Date: Feb, 11, 2019
Travel Date: Feb, 1, 2019
Rating: 5
I had a massage by Elizabeth, and her hands helped heal my muscles from being a hardworking mom. She was great to talk to and has been doing massage for many years, she was strong and got right to the problem. Anyone who tries her will be i for the best experience by far.

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