NPR Reviews Provided by
Miracle Springs Resort and Spa
tenayagirl from: california
Published Date: Mar, 10, 2020 Travel Date: Jan, 1, 2020 Rating: 4
Wonderful Mineral Pools, Caring Service
I brought my dear mother for some much-needed R and R. Our stay over all was really good. The pools were soothing and warm (some had rough-edged tile in places, which would be good to replace, and some guests decided to smoke out by the pools at night, which makes it hard for those of us with lung issues, but the staff did come out and deal with it ) .
Actually, this is where the resort really shined -- their service. Every staff member we encountered was helpful. The front desk staff were informative, the Lifeguards assisted us with using the lift for the pool, and one particular person really went above and beyond..it seemed like whenever we needed assistance, she was there to help us with our special accessibility needs, and was so kind and welcoming that it made us feel like we had a friend there. She even recommended a great Thai takeout place which we enjoyed in addition to their really good restaurant on site. Her name is Silvia,and I truly believe she merits special commendation for how she went out of her way to help two ladies who really needed it! We will be back!
- Location: 4
- Cleanliness: 4
- Service: 5
Published Date: Mar, 9, 2020 Travel Date: Mar, 1, 2020 Rating: 3
Pools were nice, Room was awful
This was one of the worst hotel rooms I've ever slept in (see photos). The room was dark and dreary. All the furnishings and trim were worn and dated. The bed must have been older than I am (see photo). I dreaded every moment that I had to be in my room. The outside pools looked very nice (I did not use them), but I would never go back to this place.
- Rooms: 1
- Location: 2
- Service: 3
billiejoe899 from: Morongo Valley, California
Trip Type: Family
Published Date: Mar, 7, 2020 Travel Date: Mar, 1, 2020 Rating: 5
Moms 80th Birthday-Reunion
Adam the bar tender was great, very attentive. Nick gave a great massage, nicely done. The grounds were beautiful. The food was amazing, especially the prime rib and carrot cake.Rooms were comfy and clean. We enjoyed the jacuzzis even as the cold wind blew.
Trip Type: Family
Published Date: Mar, 7, 2020 Travel Date: Mar, 1, 2020 Rating: 3
Old and neglected
After all the ratings I thought I found a decent hotel for a family weekend to visit Joshua Tree. We got the Presidential Suite. This hotel is old and neglected. I am sure it was a nice one a while back but if you don’t renovate and modernize... well. Carpets are stained, furniture is damaged and clearly hasn’t been moved in a while. Everything looks like from the 80’s. Fake plants, really ugly art, curtains are stained and looks gross. Windows are disgusting... I can go on and on. Bottom line is if you expect a high end hotel this is not it. I would have preferred to pay twice more and be in a clean place.
bobbieg289 from: Fort Worth, Texas
Trip Type: Family
Published Date: Feb, 21, 2020 Travel Date: Feb, 1, 2020 Rating: 1
Fair price venue but I would skip it!
I rented a nice room for a party here because the room was good and the price was right. Mistake! Some staff were nice and some were rude. More than a few were incompetent. Event planner was nice but after I left the resort she was no longer interested in assisting me I wanted to talk to management about some of the promises that were made and then broken, things that were stolen and the way that Johnnie at the front desk spoke to us. He was beyond rude! The management has no interest in talking to me now. Do yourself a favor and go somewhere else!