NPR Reviews Provided by
Yosemite Westgate Lodge
Stanwoking from: London, United Kingdom
Published Date: Feb, 17, 2024 Travel Date: Feb, 1, 2024 Rating: 5
Very nice hotel located close to Yosemite
Very nice King room with modern furniture and ample cupboard space. The room was spotlessly clean. The bed was comfortable and the bathroom was roomy with a good shower. The hotel was well located very close (15 mins) drive to Yosemite National Park. The Lucky Buck Cafe was handy for dinner. The microwave was handy for ready meals. It was 15 minute drive to Groveland. Hotel Charlotte had a good menu. I would stay at this hotel again.
- Value: 5
- Location: 5
- Service: 5
Jason T from:
Published Date: Feb, 15, 2024 Travel Date: Feb, 1, 2024 Rating: 2
A nice place, decent value and not really many options. Wifi was abysmal… a throwback to the days of dial up internet. Hopefully you have good cell service (we didn’t) because you will need it. Also, coffee maker didn’t work. I expect better.
- Value: 3
- Location: 2
- Service: 3
Madeline S from: San Francisco
Trip Type: Family
Published Date: Jan, 1, 2024 Travel Date: Jan, 1, 2024 Rating: 4
Great for a basic motel!
Great for a Motel!
Did not have high expectations as we usually stay up the road at hotel twice the price. However, had all the basics and was clean and convenient. Bring your own pillows and maybe an extra blanket in the winter - thermostat was broken.
Motel staff not so friendly and had no information about nearby food but Lucky Buck was open at all times we needed them!
JoaoPR from: Porto, Portugal
Published Date: Nov, 11, 2023 Travel Date: Jul, 1, 2023 Rating: 5
Very nice lodge close to Yosemite
We found this Lodge a very pleasant surprise in our California road trip. Cosy, friendly staff, close to the park and very quiet. It was clean and was big enough for a family of 3. There is a very nice nearby restaurant called Lucky Buck, which closes early in the evening.
- Value: 4
- Location: 5
- Service: 4
Vilde L from:
Published Date: Nov, 9, 2023 Travel Date: Oct, 1, 2023 Rating: 1
Decent hotel with angry and unfriendly owner. Keeps lying to the booking agency to keep us from getting a partial refund
We stayed at the Yosemite Westgate Lodge for two nights and experienced the worst and most disrespectful customer service we have ever encountered. The owner was beyond difficult and straight up lied to our booking agency for weeks in order to keep us from getting a partial refund.
Upon arriving we noticed that our bedroom was extraordinarily humid. We figured it might be because it hadn't been aired out in a bit, so we opened the windows to improve the air quality. When having a shower the next day we realized it was because the bathroom fan was not working, and all the steam from the shower went into the bedroom. We wrote to the hotel to let them know.
Throughout our stay, we experienced a handful of things that made it feel a bit unfair to pay $400 for two nights. There were a bunch of ants crawling around the floor at any given time, despite constantly trying to get rid of them. After drying my face with a towel, I discovered that the towel was unwashed, with stains and dirt on it. We had enough spare towels, so the lack of towels wasn't the problem, but it was a nasty experience that made us skeptical about the overall cleanliness. Another problem was that the insect screen wasn't properly secured, and the bugs kept coming in through the gaps. The latter was especially frustrating since we needed to keep the window open due to the humidity from the bathroom. I wrote all of this in a follow-up email.
When we checked out, we asked if it was possible to get a discount due to all the defects in the room. We did not want a full refund, as we were happy to pay for our stay, it would just be nice if it was a bit less than $400. We were open to suggestions on their part.
The owner immediately got defensive and berated us for not telling them about the problems sooner, as they could have fixed the bathroom fan during our stay. He also said condescendingly that it would obviously not have been a problem to give us a new towel, and that the ant problem was due to the season. I explained that I wrote to them regarding the fan and that the problem with the unclean towel wasn't that we were short on towels. I tried to figure out different ways to solve this, but he shut me down and stated that it was impossible for him to do anything, other than to refund the $10 service charge.
We had booked our stay through hotels.com who said they could give us a refund, but they had to talk to the hotel first to confirm what we had told them. A few minutes later they said that they had called the hotel, but the owner denied everything. This was absolutely unbelievable, as we had talked to them just moments before. Hotels.com assured me that they would try to figure this out.
A few days later I got an e-mail from the hotel owner, which was a reply to the two e-mails I had sent to them during our stay. It simply said, "She had only said something about the towel but we told her had she let us know we would have exchanged it for her." I assume he meant to send this to Hotels.com, and not to me. This was such an absurd e-mail to see, as it meant that he was still lying about what happened, even in writing.
This was weeks ago, and I recently got a final e-mail from Hotels, who are no longer able to get in contact with the Yosemite Westgate Lodge. They have simply stopped replying. This means that our money is gone, and the hotel gets to keep the whole amount we paid. We didn't ask for much, but it was still important to them to go out of their way in order to make sure that we got nothing.
Again, we have never experienced anything like this. This goes beyond bad customer service, and it is difficult to understand how the hotel would put so much effort into keeping us from getting even a partial refund. This whole thing could have been avoided so easily, had we just been met with some understanding, friendliness, and a willingness to figure something out. Even if it had amounted to no refund, we wouldn't have written this review had the owners not acted the way they did.
- Value: 1
- Location: 2
- Service: 1