The room was spacious and clean. Plenty of electrical outlets that were easily accessible. The pool and the hot tub or wonderful for relaxing after a long day at Yosemite. Drive to Yosemite was about 25 minutes. The drive to the little town of Groveland is 15 minutes. We had a great dinner there one night at the historic iron door saloon. All in all a perfect spot for our two night stay at a reasonable cost. Staff was helpful and friendly also.

It’s noisy. The adjoining room, set off a fart/stink bomb under our door. The floors were filthy. The bathroom sink and sink area smelled of vomit. The older (60’s) male Manager (of Indian decent) doesn’t care, not about any thing you tell him. Unfortunately, I forgot my expensive airbuds and RX meds in the room near the nightstand. I called the front desk immediately, and several times that day to inquire about them only to be told that “people come and go everyday”…when I asked if he’d check with the housekeepers, or check “lost and found”, or take my name in the event they were found and turned-in, he pretends he doesn’t understand. She (assuming his wife) was just as abrasive and unfriendly as him.

We arrived on Sunday May 5th, checked in and unloaded our luggage and traveling baggage. We turned heat on and left for Yosemite National park. After returning from the park we found the room cold as the heating unit was blowing cold air. We alerted the front desk and were told to allow about thirty minutes to see if heat would come on. After the 30 minutes with no change we asked for another room and we’re told they had no other rooms . The front desk advised the maintenance department was not available to repair our unit. We were given a blanket and a small electric heater. We put on sweatpants and shirts , pulled all the bed covers from the other bed in our room and got into our bed and went to sleep. At approximately 10 pm we were awakened by a call from the manager advising they had a late cancellation (really at 10 PM?) and we could move to another room. We would have to pack up all our belongings and move ourselves! We declined to do this because it was now much colder. We simply asked for credit for the room for that night but were refused and liters given absolutely no consideration. This is certainly poor service! They absolutely did not provide any due diligence to assure our room was ready for renting.

## Check-in We were returning to SJC after back-packing in Yosemite and had booked the hotel for one single night, to refresh before driving back to SJC airport. We were positive that #1 we would need late checkin (as late as 2 AM), and #2 that we may not have cell service for the whole day if check-in, the day before checkin after 3PM and until about 1AM of the checkout day. I called the hotel the day before check-in, explaining my situation and asking for late-checkin instructions, but they were adamant that they can only share those on the day of checkin and only before 11PM. I repeatedly mentioned that I may not have any cell service on that day till midnight, but they didn't provide any alternatives. On the day of checkin, I was barely able to get some cell service from within Yosemite, and even then, it took me over 30 minutes to be get hold of someone at the property (the call just kept ringing). Though, finally I was able to share my credit-card info for their security hold get those late check-in instructions. In hindsight, all they had to do was take credit-card information, when I had called earlier, and then later send me the check-in instructions when they can, to my phone/email. Not why sure why this isn't common practice at the hotel. ## The stay It was as expected in photos and description. Nothing to call out. ## The Checkout We mistakenly left a duffle bag in the room. Once we realized, we called the hotel immediately for confirmation (which again took 10 minutes, as no-one picked up for a while). Finally, we did get confirmation that they have found the bag. We were there the next day to pick it up, only to realize that the camera bag (worth a significant amount), packed within the duffle bag was missing. We had multiple conversations with the property, but they simply refused to take any action whatsoever.

The Westgate Lodge is about 1 hour from the heart of Yosemite valley, at CA-120 and remotely located, with lots of birds and nature being around. The lodge consists of 4 two-story building in U shape, with a small pool / sitting area in the middle. Our rooms was spacious and clean, with a good bed and a nice bathroom. Nearby is a small cafe (Lucky Buck) which serves breakfast, lunch and dinner, with surprisingly good quality and acceptable price level. The lodge takes benefit from the good location towards Yosemite, and given that room prices are o.k. The main point of criticism was the late availability of the room when arriving. It stated 4 p.m. in our reservation, when we arrived at 3 p.m. after a 6 h drive we were told 4.30 p.m. , and even then the room was not ready although the lodge was far from being sold out (but the nice lady in the office was then at least able to give us a different room). Once we had the room, all was fine.