NPR Reviews Provided by
Wingate by Wyndham Anchorage Downtown/Ship Creek
Eat breakfast somewhere else!
User:
Connector47057108260 from:
Published Date: Oct, 21, 2024 Travel Date: Oct, 1, 2024 Rating: 3 The best part is the price, which was very reasonable. I also had a jacuzzi in my room, which was a pleasant surprise. In terms of negatives, breakfast is a disaster! Spilt food is all over the counters and floors. Gross! It was so messy that it was hard to eat in the dining room because I wanted to clean everything!
Subratings:
- Rooms: 5
- Value: 5
- Sleep Quality: 5
- Location: 5
- Cleanliness: 2
- Service: 4
Average hotel
User:
Happiness61453222641 from: Champlin, Minnesota
Trip Type: Solo travel
Published Date: Sep, 30, 2024 Travel Date: Sep, 1, 2024 Rating: 3 Old hotel. Good shuttle service. Three floors with one elevator , did not supply “do not disturb “ signs in the room – had to go to the front desk and ask for one. No extra garbage bags in the room, the TV remote could not be sterilized, breakfast was the usual : powdered eggs, and sausage. No fresh fruit. Right next to the Alaska Railroad.
Appalling experience!
User:
Jason K from:
Published Date: Sep, 18, 2024 Travel Date: Jul, 1, 2024 Rating: 1 Let this review and the many other recent reviews of this hotel be a warning. My family and I have never had a worse hotel experience.
Our first room did not have reliable Wi-Fi, so staff moved us to a different room.
Both rooms were filthy from floor to ceiling. Stains and marks covered the walls; the bathroom floor was sticky; all lampshades in the room were deformed, dirty, and broken; the carpet baseboards were detached and hanging from the walls; the carpet was stained in many places and appeared not to have been vacuumed after the previous lodgers; and the bathtub was stained.
The second room only had about 1/8 of a roll of toilet paper, despite having just been serviced, so we got an extra roll from the service cart ourselves. The stopper in the bathroom sink of the second room did not work.
At breakfast the following morning, the juice machine was out of commission; the yogurt had run out even though we were there early; the “hot” water for tea was simply warm tap water poured into a thermos, not boiled water (we could see the water source from our seat in the breakfast area); and the coffee was filled with grounds.
Worst of all, though, was the noise that kept us awake most of the night, despite the fact that we were wearing earplugs and had a noise machine running at high volume. At regular intervals every hour or two, from evening until morning, there was the sound of people talking and furniture being moved on a hard floor. We couldn’t tolerate a second sleepless night, which is why we checked out after just one day, even though we originally intended to stay much longer.
Staff at the front desk insisted on billing us for a second night’s stay, telling me that only the manager could waive the charge. I asked to speak to the manager, but was told he was not yet available for the day. I have never before asked to speak to a hotel manager and would not have done that this time had hotel staff not directed me to him as the sole person with authority to assist me. I called back later that day but was told the manager had already left. Both of my attempts to speak with the manager that Friday were during business hours.
After checking out, I called the hotel four times and even stopped back in person, just before leaving Alaska for home. I was left waiting for more than 30 minutes even though the manager was in his office, then was finally told by the desk staff that the manager now claimed that only the hotel owner could waive the charge for the second night. Not once did the manager actually speak to me. He passed messages through the staff, who appeared terribly overworked and harried. Also, I was never told how to contact the owner myself but was assured that the manager would do that. To date I have heard nothing from the manager and don’t expect to, given his appalling customer service.
Wyndham customer service has provided very little help. First I was offered points. When I emphasized that I don't care about points but would prefer to be reimbursed for the night we didn't stay, customer service responded by offering more points. I wish I were joking. When I repeated for a second time that I don't care about points, I was told to take this up with the hotel manager -which, of course, I had tried to do at the very beginning! Now Wyndham customer service has gone completely silent. Appalling from beginning to end.
Subratings:
- Rooms: 1
- Value: 1
- Sleep Quality: 1
- Location: 2
- Cleanliness: 1
- Service: 1
This is not Wyndham
User:
HAMZA T from:
Published Date: Sep, 9, 2024 Travel Date: Aug, 1, 2024 Rating: 1 I stayed about 8 days. The first room I was given smelled like an ashtray, the second had human between the sheets and dirty sheets, the third room which I occupied for a couple of days had lights over the sink that did not work, the bathroom door did not lock, the main light switch did not work the desk chair was broken, the charging station was filthy. I reported all that and requested that it be fixed. Nothing was done on the first day, nothing was done on the second after i spoke to the local manager. I then called Wyndham corporate expecting something to be done; after talking to several people being assigned a case number, their recommendation was to talk to the local people and get resolved at the hotel. After all, the noise I made about this, I was finally assigned a fourth room where things worked and were not broken but the carpet was dirty, the room did not smell fresh and on and on. To make a long story short, when you stay at this hotel expect Motel 6 quality and service at Wyndham prices. My recommendation is to book somewhere else, since this hotel does uphold Wyndham standards. Oh, and you do not get room serviced unless if you requested the day before. I finally got my sheets changed on the day before I left. I had to go get the towels myself. I can go on and on but do not have time to do so.
Subratings:
- Rooms: 1
- Value: 1
- Sleep Quality: 1
- Location: 5
- Cleanliness: 1
- Service: 1
Not worth the $$ we paid
User:
Carole L from:
Published Date: Sep, 8, 2024 Travel Date: Sep, 1, 2024 Rating: 2 This hotel was such a disappointment. The rooms were filthy. Very dusty. As if it hadn’t been dusted for weeks. Even the bath was dirty. Especially for the amount of $ that we paid. We didn’t asked to change room as it was late, we had travelled all day and we needed to get up very early.
I gave them 2 stars because they are located across from the Train Depot and has a shuttle from the airport. Only reasons to stay there.
Subratings:
- Rooms: 1
- Value: 1
- Sleep Quality: 1
- Location: 4
- Cleanliness: 1
- Service: 2