The staff, location, & rooms were excellent! The only probably we had was getting our luggage to our room because of stairs! A ramp may solve this problem! I would not hesitate to stay here again!, or recommend to friends!

We arrived just before 2pm to check in and were able to get our room at 2pm, which was great after our journey so that we could get settled. We enjoyed a lovely afternoon at the pool, which was very relaxing. We had one of the suite rooms, which had a sitting area with a settee and easy chair. The room was very comfortable and clean, with a reasonably sized bathroom (not sure why there was a sink in both the bathroom and the lobby, though, as this reduced space in the bathroom). The pool area is a huge asset to the hotel and is a great place to spend some time taking it easy, which we also enjoyed in the evening, particularly as there are two hot tubs. Location is perfect, right in the centre of town with everything very close by and plenty of dining options on the doorstep. Breakfast was excellent, with a good choice and the option of sitting outside on the terrace, which we could not resist. Whilst it is not a cheap hotel, it was definitely worth it and provided good value for money.

I realize we were tired at the end of each day and probably could have slept anywhere, but we were glad to come back here. The rooms were comfy and clean. The staff was warm and friendly, The breakfast at the hotel each morning offered pancakes, waffles, cereals, eggs, bacon, juices just a wide variety of items and the best thing was you could grab a table outside and enjoy the cool morning air. When you stay at this location you are in downtown Moab so you can wander around in the evening, shopping, checking out restaurants. The hotel left some menus in the room for us and we didn't even have to walk a block to find a winner. I loved Moab.

We stay here frequently. Since our last visit, they got new mattresses. They are poor quality. They used to have the Denver pillow top mattresses, and they were amazing. They changed them out for the mattresses in a box off the internet. I sadly will not be coming back here anymore. The staff is great, the pool is great, but ultimately it is all about the beds. No one wants to come back after a day of hiking, biking, or climbing with a crap bed to sleep in. It ruins the experience when your back hurts.

We're doing a long road trip and we've had a serious problem in a hotel (not a Best Western). We arrived in Moab after 300 miles of travel. The travel agency had reserved a room for us in another hotel for three nights. In Moab they give us a room that does not correspond with the reservation, I ask if it is possible to change it and they give us two other dirty rooms. The girl at the reception makes me talk on the phone with a person who says he is the general manager. This person, extremely aggressive and certainly drunk or drugged, tells us to leave his hotel otherwise he calls the police. He threatens us and we find ourselves at 7 pm without a room. Impossible to communicate with the travel agency in France because of the time difference. With my smartphone I look for a Best Western and we get to the Best Western Plus Canyonlands Inn. We are still in shock and we are received by Mrs Desirae. I tell her "we have a problem" and Desirae listens to us and immediately tells us that "at Best Western the problems are over". She listens to us tell our story and takes us to a room. The room is very nice and clean and we immediately feel that the anger and tension of the bad experience are dissipating. Desirae does everything to make us feel good, I give her my Best Western Rewards card and she offers us a nice price with an upgrade. We stay three nights and everything is perfect. The room is nice and clean, the staff is extremely friendly and welcoming. All the girls on the front desk are nice and give good advice on restaurants and tourist information. Mrs Coree at breakfast is a super nice person and makes us feel at home. I would like to let you know that we were lucky enough to happen to a boorish, rude and dangerous person in another hotel, to get to the Best Western Plus Canyonlands. I would like the general manager to congratulate all the staff and I would like him/her to congratulate Mrs Desirae on the front desk and Mrs Coree on the restaurant. They are two angels. We were treated very well, as should all customers in a real hotel. Congratulations to all the staff ! Mr RS