After a long day, we arrived at this Princess Wilderness Lodge in the evening exhausted. The front desk staff was both welcoming and friendly. We were pleasantly surprised by how large and comfy the room was for our family (5 of us). I liked the fresh air in the morning and the stunning beauty of the surrounding, such as the mountains and the Kenai River. There is no internet connection in the room, but high-speed internet is available in the main lodge. For guests staying in the larger rooms (like ours), they are able to park outside their building. There is a laundry room located between buildings 4 & 5 -- users in other buildings may find it a little inconvenient. Be sure to have a travel hamper or a big laundry bag. The coin machine on the washer we used was not working properly. I recommend downloading the app on the washer to pay for the washing and drying.

We had a reservation and stopped by at approximately 2pm to see if we could check in early. We were told that nothing was available at the moment and we would receive a call when our room was ready. We gave our phone number and went and found things to do. We never received a call. We went and burned time and called the hotel at approximately 6pm. Our room was available. The bathroom was pretty dirty with hairs. There was no bedding for the sofa bed. There was no wifi available in our lodging but we could go to lobby if it was needed. This is the first lodging product I have seen in over 20 years with no refrigeration in the room. Not that big a deal except we have an insulin dependent diabetic in the family. Overall, it was a comfortable bed. Definitely an average lodging product that is a bit overpriced for the level of amenities and service provided. The view and having the princess cruise likely increase the demand drive the price but definitely not worth the value received. I have been a GM for over 25 years in the hotel industry.

Once the wait staff did not get a tip on the first night she was cold and indifferent.Hardly said a word to us So after this we ate elsewhere Really poor form. People should be treated with respect whether you give a large tip, small tip or no tip at all. Rooms were not cleaned. We were there three nights. Very business like and matter of fact at front desk when we were leaving. Seems they like they are more interested in tour groups such as Princess and HAL than independent travellers. On the positive side the Location was fantastic and the room was spacious with a wood burner.

Spent 2 months at the Kenai Princess from Sept - Nov of 2001!! We were on location shooting one of the first shows shot in Alaska. We rented out the entire resort... it was amazing and the rooms were a cozy home away from home :) It was truly the most incredible experience... wonderful people, red Northern Lights and just a truly beautiful place.

We had two lovely cabins for four days, dined twice at the lodge restaurants. Service was overall very friendly. Specially on one night a Ms. J was our waitress at Rod and Reel - amazing. Rooms were as website description.