NPR Reviews Provided by
Holiday Inn Express Springdale - Zion Natl Park Area, an IHG Hotel
VirgTre from: Mamer, Luxembourg
Trip Type: Couples
Published Date: Aug, 1, 2022 Travel Date: Jul, 1, 2022 Rating: 1
I can only advise you not to choose this hotel.
We had booked 4 nights (June 26 until June 30) on Booking.com and made a prepayment of 1,055.02 $.
I canceled by mistake (thinking I was canceling another hotel) and the hotel refunded me 754.84 $ on my prepayment (penalty of 300.18$).
When I realized my mistake, I immediately rebooked on Booking.com the same dates at the hotel, making a new prepayment of 957.87$.
We then stayed at this hotel for the 4 nights and even added 2 additional nights, (at the price of 621.73 $).
The person at the reception confirmed to me that given the fact that we finally stayed at the hotel from June 26 until July 2, we could be reimbursed for the 300,18$ penalty but that it would have to go through Booking.com.
So when we came back home we contacted Booking.com, which told us that the hotel refuses to reimburse us...
We therefore paid a penalty of 300.18 USD even though in the end we did stay in this hotel for 6 nights!!!
So I can only advise everyone not to go there, because a guest who pays a total of 1,579.60 USD (!!!!) for 6 nights should not be treated like this.
Jhn from: New Jersey
Published Date: Jul, 16, 2022 Travel Date: Jul, 1, 2022 Rating: 4
The staff here were fabulous, the views were absolutely gorgeous and the location is perfect for walking to the shuttle stop or even into town. The rooms could use some updating. Breakfast was ample and the back patio area was a nice place to sit and relax!
- Rooms: 3
- Cleanliness: 4
- Service: 4
Lourdes70 from: Cleveland, Ohio
Published Date: Jul, 16, 2022 Travel Date: Jul, 1, 2022 Rating: 5
Convenient and clean hotel
Check in was friendly , smooth, and quick. We stayed in a room with 2 queen beds. The room was clean and comfortable. The bathtub faucet is a little tricky to use. You have to pull it out- not turn it, I felt like I was going to break it, but it was fine.
There was no safe in the room.
Morning breakfast consiste of eggs, bacon or sausage, cereal, granola, oatmeal, apples, oranges, breads, and cinnamon rolls. There is a water cooler that you can fill your water bottles before going to the park
We did not use the pool or the fitness center.
They had cookies in the reception area around 5 pm.
The hotel is on Springdale shuttle stop 6 on the way to Zion.
We would definitely stay here again on a future trip to Zion.
- Sleep Quality: 5
- Cleanliness: 5
- Service: 5
gabryl2013 from: Paris, France
Trip Type: Family
Published Date: Jul, 10, 2022 Travel Date: Jul, 1, 2022 Rating: 4
The hotel is nice with clean and confortable rooms. The pool is small but pleasant in a garden. The overall experience was nice. The check in went well with a nice young man welcoming us on July 9. There were cookies offered at 5 pm. The cleaning people were very nice. Unfortunately the check out this morning with Margie was not that pleasant. The lady seemed tired to do it and not very kind. A real pitty as our experience had been nice up to that point.
Trip Type: Couples
Published Date: Jul, 10, 2022 Travel Date: Jun, 1, 2022 Rating: 5
Great location and Hotel at entrance to Zion park with free breakfast!
Superb location, gorgeous views, bus stop to zion visitors centre right outside, great breakfast in the morning. Have to say a huge thankyou to Edith who i think is the front desk manager- had been helping us re arrange our booking and rooms for over a year but remembered our name and gave us a huge welcome- really made it nice! Thanks! All the staff were great!