I will just attach the email I sent to Ramada....They then proceed to offer me a 10% discount on my next stay I still have not received reimbursement Request for Refund Due to Unsafe and Unsatisfactory Stay Dear Ramada by Wyndham Anchorage Management, I am writing to formally request a refund for my stay on march 16th 2025 at your establishment located at 115 East 3rd Ave, Anchorage, Alaska, 99501. I stayed in adjoining rooms (117 and 119) with my daughter, and our experience was deeply troubling and unacceptable. In Room 117, outdoor disturbances persisted until 2:00 AM, with loud partying that made it impossible to sleep. Furthermore, my daughter and I felt unsafe throughout the night due to the environment. The condition of the room itself was appalling: we found only dirty towels, and there were no basic amenities such as soap, shampoo, or even a trash bag liner. Tje towel wrack was bent downward making it tricky to use. In Room 119, an unhoused individual reached their head through the window while we were present, further exacerbating our feelings of insecurity. Additionally, I attempted to contact your team for assistance using the phone lines associated with the hotel, but no one answered. Some lines stated they were no longer in service. This experience left us feeling unsafe and underserved, especially with a nine-year-old child in my care. The lack of basic hygiene standards and the unsafe environment are far below the expectations set by Ramada by Wyndham. I kindly request a full refund for this deeply unsatisfactory and unsafe experience. I am happy to provide further details if needed. Thank you for addressing this matter promptly. I look forward to your response.

Booked the king suite with hot tub for my husband's birthday, planned to get away for the night and relax, left exhausted and regretted ever giving them a try. Got there to check in, they gave me keys, go up to the room (twice since door was busted and I couldn't get it to open without help) and soon as I walk in I don't see the hot tub. Go back down and they switch rooms. They tell me they're going to go make sure it's clean, I wait 5 mins the guy comes back and says it's good to go but towels won't be done for 45 mins. I go up to start unpacking and I start looking around the room I find pubes and hair in the hot tub so I ask the cleaning lady to come clean it again. She says she spent 45 mins on this room...no way. Know how I know? See the photos. Room stunk like cigarette smoke, burns in the curtains and cigarette butts thrown on the roof right in front of the window so people were obviously smoking in there. Pubes in the hot tub and the shower, hair all over the bathroom floor, ashes around the hot tub, crumbs on the floor, a FINGERNAIL on the floor, piss and pubes on the toilet and on the floor around toilet, ice bucket had melted ice and a random plastic cup, food under the turn tray in the microwave which made me gag from the smell when I opened it. I had to make this night work, we had a sitter, had already paid for everything and couldn't get a room elsewhere so I legit cleaned this room myself and you can see what just lysol wipes got that these professional cleaners didn't. Called for manager to come up, waited 90 mins then decided we wanted to go to dinner since they obviously weren't coming up. We got back from dinner and someone had been in our room, overhead light was on that we didn't even know where the light switch was to turn it off so how could we have left it on? (It was 100% dark when we left that room.) No manager ever comes. Night goes on and we can hear everything from the room next to us...there's no wall just cheap doors that are paper thin. Main door to our room wouldn't deadbolt so went to bed with my gun on the table. Wake up at 4am to the guy in the room next to us beating the crap out of a woman. I go to call down to the front desk but the room phone wouldn't work (it had worked fine earlier but now, in a legit emergency, nothing). I call on my cell trying to keep my voice down so dude doesn't try to come rage on me for calling. They bickered and were loud enough that I just couldn't sleep the entire night. The one time I did start to doze off, gunshots from the homeless camp behind the hotel. Then the room upstairs starts running their jetted tub from 4:45-6:30am! I don't know why their tub was 2-3 times as loud as ours or why they're allowed to run them in the wee hours of the morning when the jetts sound like a damn jett engine! I can't make this stuff up! There were random shady people walking around the building and thru the halls at all hours, 2nd and 3rd floors reeked like weed. We go to check out (had paid for late check out but didnt use it) and as if it couldn't get worse, my husbands Camaro had been hit while in the parking lot, no note, no nothing. The lady at the front was super nice and looked thru security footage, unfortunately all inside cameras were not functioning because "water dropped on the router" but we got some external video to provide to the cops. Oh, ya, we found out the cops had already been there earlier that night arresting someone. Needless to say this place is utterly disgusting, unsanitary, unorganized, unprofessional and really is a dump disguised as a nice, clean, cozy downtown hotel. It's so outdated from the photos online, total bait and switch and definitely wouldn't feel safe there alone and would never bring my children there. The only positive thing I can say was the water pressure was surprisingly good and hot water was plenty...so overall, waste of almost $200 and lesson learned, we will not be returning to the Ramada and I highly encourage anyone who does stay here to be cautious and on alert for your own safety! Rooms: 1/5 | Service: 2/5 | Location: 1/5 Rooms Outdated, dirty, can hear every word of conversation next door, smell of cigarettes and weed Safety Guns going off, cops arresting people, man beats woman front desk is called and does nothing, unauthorized entry into your room when you leave the property (for us to dinner), $3500 damage to our vehicle in parking lot and over half cameras broken so no protection for guests

My family saw a homeless lady poop outside our window I had to explain to them what they saw and the importance of not doing drugs…. Oh and the pillows were so fluffy! Very unorganized staff the vending machine looked like it owed Tony soprano 100 dollars it was beat half to death. It is a scam, just spend the money and go somewhere else!!!

For over a month I’ve been trying to get my security deposit back from this establishment and I’ve been getting bounced around. I told them I had to cancel my original card that I used to put the deposit down and if there was an alternative to getting my deposit back. Since February they have been trying to put the money back on the same card I told them was cancelled. They haven’t offered me a solution (ie… sending me a check or using asking for another card that they can refund my money back to) instead they keep trying to put money on a cancelled card which makes absolutely no sense. I have left my number several times and have been told the manager would call me back and he/she to this day has not. I have currently been on the phone for over 10 min to wait for the manager to come and get the phone and all I hear them doing is laughing in the background and not getting a manager. I am absolutely disgusted by the unprofessional treatment they are giving me. The hotel itself is disgusting. Rooms are outdated, stains on sheets and lack of care not to mention the homeless tents as you look out your window which raises the question of safety. The gentleman that checked me in literally swiped my card gave me a key and didn’t even care to tell me where the elevator is and how to get around. He just sat there and stared at me as if he just wanted me to go. I stayed there for a business trip and I stay at hotels about 90% of the file due to my profession and I have NeVER experienced this level of unprofessional behavior. All I want is my deposit back and I will NEVER do business with this location again. I would like to hear back from a manager with my deposit back at some point this year but they lack to care. Please stay away from this location as they do not care about the satisfaction of their customers and take everything as a joke. 3/26/2025- I was told to call and speak with”pops” the regional manager. I called today and the gentleman was very rude and stated “I’m tired of telling you what to do” he immediately hung up on me. Before he hung up I handed my phone to my fiancé to speak to him and he hung up not wanting to deal with the situation. I’m extremely flabbergasted and angry at the treatment I’m receiving for my simple refund. As a business there should be alternatives but not wanting to deal with the situation is extremely unprofessional. I have since contacted the better business bureau and am filing a civil complaint against this atrocity of an establishment. Managers names are David, Brendan and the big boss is “pops” but no one knows his real name which is strange as employees and management. 4/1/2025- I still haven’t received a call back from franchise owner or manager. Still waiting…

Save yourself a headache. First they don't tell you any where during booking that they want a security deposit larger than a nights stay. The room was not clean and the remotes did not work. Plus there was a giant homeless camp right outside my window. The staff was extremely rude. Oh and there was no breakfast or restaurant that they claim. They tried to charge my card after I checked out and told me it was them returning my deposit which never happened. I've called back multiple times and it took over a week for them to tell me that there were damages from my 8 hours I was checked in and sleeping. Honestly I wish I'd of spent more for a better hotel the cheap night stay has not been worth the headache I've had to go through since. By far my worst hotel experience of my life