The staff was polite and breakfast with our server Tammy was great. However I booked a non smoking room and not sure what was in the room but it was stale and my friend who has asthma couldn’t get rest much more fresh outside. Book somewhere else.

Stayed here for a weekend trip to Shenandoah, the hotel is basic and a little dated but was perfect for our needs! Room was clean, bed was comfortable, and it is a convenient location in Luray with a great Italian restaurant right next door that we walked over to for dinner one night. No free breakfast here, but there was a restaurant on site that we did not go to. We didn't check in until 10:30 Friday night, and while they did have the office door locked at that time, we were able to call the number on the door and the guy working came promptly and got us checked in. Good stay with no issues!

It was awesome experiences, the front desk representative her name I met the house keeper on my stay Mandy very friendly, respectful, and eager to help for what ever I needed. The welcome I had and I felt really special. The room was clean it had a personal touch, all that I needed. There is a very nice cozy restaurant there. That’s nice because you can order what you will be satisfied with, before you enter your day. The area fit just right. I want the thank them both and anyone else who makes this experience some satisfying. Thanks for my restful pleasant stay. See you guys on my next trip. 😎:)

The room was filthy. I have pictures of the shower stall floor and the corner under the sink. When I moved the upholstered chair there was a plastic drink cup on the floor. From other reviews it's clear some rooms are cleaned and some aren't. The desk clerk tried 2 more rooms, all on the ground floor at the back of the hotel, but they were all dirty. I asked to speak to the manager but she couldn't reach him. We were lucky to get a room at the Mymslyn Inn (and I have the receipt) to prove it.) Anyone who gets a dirty room here should be sure to write a review.

This is what we sent to the Manager.... Mr. Patel, We seldom do reviews unless we had an exceptionally good or horribly bad experience. This time it was horribly bad. Went to our room and the smoke smell was SO overwhelming that the desk clerk told us she was not happy either. She put us in another room and all 3 of us agreed, it had a smoke smell too. Betsy was the desk clerk. Very, very helpful. Told us she would move us again but constantly smelled smoke in the rooms. She brought in a portable air cleaner. Actually it just blew out scented air, but it helped & we left the door open for a bit. After we settled in we put items away and literally had a dust layer on everything. (I'm not picky, I've cleaned homes while going to college and it isn't fun work, therfore we always leave a very nice tip. However, this was unacceptable. So no tip!) By this time it was late evening, we had been on the road all day & had not even had dinner. So we cleaned it ourselves. Then later we unpacked only to find a pair of panties on the floor, under the desk!!!! Obviously the room had not been vacuumed and as we looked around for more items, it was obvious there was little or no vacuum work done!! We took the item to Betsy and told her of the lack of cleaning. She documented it all. Later she called telling us she spoke to the Manager. We were told we would be allowed to check out without a penalty. REALLY?? That was the best the manager had, to tell us we can leave....late evening with no where close to go? We know because this was not our first choice. That was the answer, not even an apology, just " you can leave"?? Additionally, this review does not address the dirty parking lot or stairs...garbage and old cigarette butts; and old cigarettes even on the stairs I will give you fair warning that when we return home I will be doing several reviews about our horrible experience, not to make trouble, but to warn others. The one person who will receive high accolades will be Betsy, who was sincerely upset for us and did her best to make us comfortable.