NPR Reviews Provided by
Best Western Cades Cove Inn
TripAdvisor Traveler Rating: 699 reviews
Zero Rating Because BW Made Us Sick
User: Cynthia C from:
Published Date: Aug, 21, 2019
Travel Date: Jul, 1, 2019
Rating: 1
The front desk allowed the patrons next door to our room to use a charcoal grill, which was placed in front of our air conditioner unit and with 2 feet of our door. The air recirculated fan in the bathroom runs continuously and pulled the smoke through the crack around the room door into our room. I called to report it as soon as I smelled the smoke and was told the next door patrons had permission to use the grill. Within 10 minutes I had to use my rescue asthma inhaler three times, and finally went to the office to demand another room on the opposite side of the hotel or a full refund. I was never given any report form to complete when they gave us a different room. My husband and I were both sick within days of the smoke exposure with sinus and respiratory infections. It’s now three+ weeks later, and both of us are still sick, even after going to see a doctor. Best western now claims they have no report from us and that the grill was on the opposite end of the building from our room. If they don’t have a report, then how can they say where the grill was located. We have incurred over $500 in medical bills because of this experience. I will never stay here again, and would give them zero stars if I could. I will be seeking some legal advice on this matter. Their management should know the dangers of charcoal grilling, ie... carbon monoxide poisoning, because that is just common sense. Because of their negligence, my husband and I have now been sick for over 3 weeks.
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Smokies visit
User: Rg1891 from: Shelbyville, Tennessee
Trip Type: Couples
Published Date: Aug, 6, 2019
Travel Date: Jul, 1, 2019
Rating: 4
Good location to visit Cade’s Coves and take the Scenic route from Cades Cove to Gatlinburg via the Little River Road. Great Burger joint on the left about 2 miles down the road headed toward the Smokies. The hotel had a good breakfast and the room was clean.
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Fletcher
User: Daniwlswifey8710 from:
Trip Type: Family
Published Date: Aug, 5, 2019
Travel Date: Aug, 1, 2019
Rating: 5
Great hotel clean rooms lovely pool and outdoor area my baby loved the slide staff was very friendly Breakfast was a plus over all loved the hotel and will deff stay again when we plan on visiting the cove!

Great hotel, great value
User: lisaS1748KB from:
Trip Type: Family
Published Date: Aug, 3, 2019
Travel Date: Jul, 1, 2019
Rating: 5
Hotel rooms were spacious and decorated nicely. Our son had fun at the pool and really enjoyed the slide. The hotel is in an excellent location. Breakfast had a variety of options. Even though we were only there for 1 night, we enjoyed our stay and would stay again.
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First nights of vacation
User: ShellyMN78 from: Lake Tahoe (California), California
Trip Type: Couples
Published Date: Jul, 5, 2019
Travel Date: Jul, 1, 2019
Rating: 5
We booked online. When we checked in they couldn't find our reservation. Their computer showed it had been cancelled, but the GM and the lady working took care of the issue and got us booked into a room very quickly. The room was beautiful, clean and very comfortable. The breakfast the next morning was more than expected with hot and cold choices available. This is a place I will definitely plan to revisit in the future.
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