NPR Reviews Provided by
Best Western Cades Cove Inn
TripAdvisor Traveler Rating: 784 reviews
The only saving grace is it's location.
User: FamilyMemories8290 from: Nashville, Tennessee
Published Date: Apr, 21, 2021
Travel Date: Apr, 1, 2021
Rating: 3
A real status quote inn. Reasonable updates have been made, but it's age still shows. When roomed at the furthest point from the stair case, it's almost a 1/2 mile walk for breakfast. The food is status quo.
Subratings:

LOVELY LOCATION
User: bbqbyron1941 from: Bristol, Virginia
Published Date: Apr, 16, 2021
Travel Date: Apr, 1, 2021
Rating: 1
Wonderful manager...wonderful rich laugh....kind. Room excellent except for thin walls and transfer of noise of TV and voices of people in next room. Beautiful location. Beds excellent, all amenities for room excellent. Would be nice to have a non-skid tub for elderly. Didn't eat breakfast because we made our own in the room, but what I saw the morning I checked out looked adequate.
Subratings:

Horrible horrible hotel. Do not stay here. Save your money.
User: adelinelamb from: Fort Bragg, North Carolina
Published Date: Apr, 11, 2021
Travel Date: Apr, 1, 2021
Rating: 1
If you want the smell of marijuana in your room, dirty sheets and disgusting room, and noise all night, then this is your hotel. Such a waste of our money. So disappointed in this hotel and best western. We love BW and this is a shame.
Subratings:

Excellent location in the Smokies!
User: KimWelmhurst from: Elmhurst, Illinois
Published Date: Apr, 11, 2021
Travel Date: Apr, 1, 2021
Rating: 5
This Best Western was charming. They had rocking chairs outside the doors to view the setting sun over the Smoky Mountains. Staff was professional. The little town of Townsend was quiet and serene. I would book again!
Subratings:

Do not stay here!!!
User: 686staciaw from:
Trip Type: Family
Published Date: Apr, 8, 2021
Travel Date: Apr, 1, 2021
Rating: 1
The GM has NOO customer service. Couldn't get into our room until 6 PM. Even though we had reservations the night before. This whole place did nothing to make our stay better! Do not stay here- there are other close motels!

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