NPR Reviews Provided by
Best Western Cades Cove Inn
TripAdvisor Traveler Rating: 891 reviews
Don’t stay here
User: jillziggs from: Eugene, Oregon
Trip Type: Couples
Published Date: Nov, 11, 2022
Travel Date: Nov, 1, 2022
Rating: 1
I’ve stayed at dozens of best westerns, I am not picky and am fine with a less than fancy hotel but this place is gross. Shower clogged and moldy. Roaches in the room and around property. Paper thin walls. Expired drinks in the vending machine. No daily housekeeping, which is normal these days, but they want you to put your dirty towels on the lounge chairs outside the room- wtf. I’ve never left a bad review for anything before but this place sucked.
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Always clean and welcoming reception. This location is second to none.
User: gwkrotke from:
Trip Type: Friends getaway
Published Date: Nov, 5, 2022
Travel Date: Oct, 1, 2022
Rating: 5
This location is second to none. The hotel is very clean and very friendly & accommodating. I’ve been staying at this location for many years. Best Western Cades cove is an absolute gem. See you next spring 😎
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Great stay at a great value
User: Andrea L from:
Trip Type: Couples
Published Date: Nov, 5, 2022
Travel Date: Nov, 1, 2022
Rating: 5
The staff were friendly and accomodating, and the room was clean. The bed was comfortable, and I could get up and down from it without disturbing my sleeping husband. Breakfast had a good variety of food. We attended a wedding that was close by, so it was a great location in a beautiful area as well.
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Best Western Townsend TN
User: Magwillisparky from: Bristol, Tennessee
Trip Type: Friends getaway
Published Date: Oct, 31, 2022
Travel Date: Oct, 1, 2022
Rating: 5
Excellent service at check-in! Friendly and kind! Clean premises and clean room. Comfortable bed, etc. There was a leak in the faucet in the tub/shower which could be easily fixed! The shower curtain could be switched out for one that fits better but this is minor also!
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Extremely rude hotel staff!!
User: 989charlesn from: Newport Beach, California
Trip Type: Friends getaway
Published Date: Oct, 27, 2022
Travel Date: Oct, 1, 2022
Rating: 2
We were treated very rudely on three separate occasions during our stay at this hotel. Were told to leave the breakfast area before closing time when we were sitting down, finishing our meal. Were told to "shut up and be quiet" while talking softly sitting on sofas in the lobby, because staff member had to check a guest in. (We were not talking loudly at all.) Nobody was available at check-in either. Had to wait 15 minutes for someone to appear. If you're looking for Southern hospitality at this hotel, do not stay here!!
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