NPR Reviews Provided by
Best Western Cades Cove Inn
TripAdvisor Traveler Rating: 767 reviews
Great location and hotel
User: stephanienO3187KD from:
Trip Type: Couples
Published Date: Oct, 12, 2020
Travel Date: Oct, 1, 2020
Rating: 5
We booked online for a weekend getaway. We choose this hotel since it was so close to Cades Cove in the Smoky Mountains. We got a awesome deal on our room. Was very skeptical of booking online and not seeing the room first. Was pleasantly surprised with the room. Very clean and big. Had clean bathroom and didn't smell bad. Wood floors was a plus and it even had rocking chairs on the balconies to sit and look at the Mountains. Excellent location surrounded by the mountains. Townsend less than 1/2 mile away. Beautiful stream close by. River rafting, local craft places and mom and pop restaurants also. Would definitely go back.

Great Location and Staff!
User: helencarter2020 from: Spring Hill, Tennessee
Published Date: Sep, 23, 2020
Travel Date: Sep, 1, 2020
Rating: 5
We love to stay here when we are taking our twice yearly trip into the Cove! The accommodations are very comfortable and the staff is friendly! While COVID limited the breakfast, there was plenty of hot coffee, and you could make instant oatmeal if desired. It was sad not to see the Lobby filled with people ready to start their days in the mountains, but can’t be helped as the staff ensures safety during these strange times.
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NOT what it use to be!
User: Lesa T from:
Trip Type: Couples
Published Date: Sep, 17, 2020
Travel Date: Sep, 1, 2020
Rating: 1
We TRIED to stay there. However upon entering the room we found the toilet had not been cleaned and still had a small amount of "waste" in it. The tub shower looked dirty and the mirror had spots on it from what looked like toothpaste splatter. So we went to front desk and the person there was nice and apologized. He moved us to another room. After a few minutes of inspection. We found hair on the walls of the tub shower and the shower curtain stained with dirt. This time we called the Best Western customer service. They canceled our reservation and we went elsewhere! We had stayed there before, however it was more than a year ago, with no complaints. But we will NOT be back!!

Definitely not the BEST Western
User: stormipc from: Destin, Florida
Trip Type: Family
Published Date: Sep, 15, 2020
Travel Date: Sep, 1, 2020
Rating: 1
1.) Hundreds of dead bugs all over the bathroom counter and coffee maker. 2.) Old chunks of a previous customers food stuck to the floor by the tables and the table and chairs themselves were sticky and nasty. 3.) The breakfast boasted on this site and their personal site isn't actually available, though they still charge like it is and do not inform you of this until you have checked in. According to them it was for health and safety, even though they still offered a self-serve coffee and juice bar. 4.) Despite the rooms being unclean themselves, the gym was also closed during the stay due to "covid health and safety" 5.) The pool was closed earlier that week, even though it's a selling point on the site, and even though it was still in the 90s. 6.) When I asked to switch rooms, they simply said "we will come clean it" and just swept and mopped the area that had the most food chunks. Didn't even clean the table or the counter covered in bugs. 7.) A lot of the electrical fixtures didn't work. One outlet was fried. The main overhead light didn't work at all, not one of the wall fixtures. 8.) The door had a massive gap that let more bugs in along with outside sound and made cooling the room a feat.

good location clean/quiet
User: teresacM8495QS from:
Published Date: Sep, 3, 2020
Travel Date: Sep, 1, 2020
Rating: 4
stayed at BW Cades Cove Inn 9/2/2020 rm #103 clean /quiet Bed was very comfy/ got to bring out small dog too! Near Cades Cove which is always such a pretty drive, and did River Rat tubing and our dog got to go along just less than 2 miles down from hotel! Andre at the front desk was very friendly and welcomed us.
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