NPR Reviews Provided by
Best Western Cades Cove Inn
TripAdvisor Traveler Rating: 775 reviews
Gone Down Hill
User: sngbrd from: Nashville, Tennessee
Trip Type: Solo travel
Published Date: Jan, 17, 2021
Travel Date: Jan, 1, 2021
Rating: 2
I’ve stayed here before, but have noticed a serious decline in the quality of this place. You can hear every single thing through these paper thin walls, including phone conversations, bathroom noises, and others. Plus, since pets are allowed, you might have to try falling asleep to a dog losing its mind at 10 pm. The paint on the ceiling of my room was peeling, which looked gross, and the overall feel of the place isn’t great. Won’t be staying here again.

More like “Worst Western”
User: Olivia_Adventures from: Cincinnati, Ohio
Trip Type: Friends getaway
Published Date: Jan, 3, 2021
Travel Date: Jan, 1, 2021
Rating: 1
From a rude welcome to start to leaving on empty stomachs, this was a terrible experience. There was bloody snot smeared on the wall by my bed, multiple large bugs we had to kill, thin blankets, and a dirty towel still left from the previous guests. To top it off, there was no breakfast in the morning except coffee & juice and all amenities were closed “due to covid” even though they clearly care very little about cleanliness due to the shape of the room & the front desk worker not wearing a mask. You’d be better of staying in a cabin or a tent than being out $150 a night for these conditions.

Rude Clerk, Bugs, & No food
User: oliviacook94 from: Cincinnati, Ohio
Trip Type: Friends getaway
Published Date: Jan, 3, 2021
Travel Date: Jan, 1, 2021
Rating: 1
The front desk clerk was rude, we found and killed two large bugs in our room, there was some kind of bodily fluid (either blood or snot) smeared on the wall by my bed, and there was no breakfast provided “due to covid,” without any notice that there wouldn’t be food in the morning. Way overpriced for a dirty, rude, no-amenities hotel. Do not recommend.

Clean and Friendly
User: Robyn C from: Mobile, Alabama
Published Date: Dec, 16, 2020
Travel Date: Dec, 1, 2020
Rating: 5
They provide rocking chairs outside the rooms for guest use. I felt safe at this property. The beds were slightly noisy (metal legs) but not too bothersome. You can hear other guests next to you and outside of your room.
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Apathetic Staff with very high rates
User: shep0606 from: Lakeland, FL
Trip Type: Business
Published Date: Nov, 2, 2020
Travel Date: Oct, 1, 2020
Rating: 2
Spent four nights there while attending workshop at Great smokies Institute nearby. The two clerks we encountered were never friendly nor tid they offer anything that we did not have to request. You had to go to front desk to get clean towels and trash liners. The place was acceptably clean but antiquated fixtures and terrible lighting in the room. We asked for an additional lamp, and they indicated nothing like that was possible. We are always concerned about BW. Some are very comparable to a Courtyard or Hilton Garden while others are way below that level, and this was one of those at the bottom. Breakfast was only juice, coffee and oatmeal. First restaurant type hotel since covid that has not had some choice of cereal, energy bar or something to offer for breakfast. They would not even allow you to sit at one of their tables to have your coffee even though there was ample space for social distancing. The only reason for two stars instead of one is that the room was clean.
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