NPR Reviews Provided by
Hilton Garden Inn Kalispell
nichellemyles from: La Habra, California
Published Date: May, 2, 2022 Travel Date: Apr, 1, 2022 Rating: 5
It was close to a lot of stuff and the was clean and the Customer service was great the was nice and polite and they was helpful and the hotel it was a good price the food was good my kids love it and they kept the hotel up to part
- Rooms: 5
- Value: 5
- Sleep Quality: 5
- Location: 5
- Cleanliness: 5
- Service: 5
Trip Type: Business
Published Date: May, 1, 2022 Travel Date: Apr, 1, 2022 Rating: 3
Not a Hilton Garden Inn
I don't normally rate a Hilton this low, but this is not really a Garden Inn. It is more like a Hampton Inn. Room was very nice and clean, but the furniture style was a little dated. The hotel exterior also had a cheap vinyl siding look. There were no wine bottle "singles", but plenty of beer in the convenience store. Also, the TV remote had way too many buttons and many channels were listed but not accessible because the subscribed service was too limited. The bathroom sink was partially clogged (slow drain). Most aggravating was there were no signs for Diamond member parking. The Front Desk girl was very nice, but kept arguing that she had seem the signs earlier. (I walked the entire property--no signs!) All pretty minor, but when you add them up---not a great experience, especially for a Hilton Garden Inn.
- Value: 3
- Sleep Quality: 4
- Service: 3
Trip Type: Business
Published Date: Apr, 10, 2022 Travel Date: Apr, 1, 2022 Rating: 2
Service was great...hotel not so much
I booked a one night stay at the Hilton Garden Inn Kalispell based on rate, location and hot breakfast. I arrived to a very helpful clerk to check me in and gave me some good info about town.
My room was at the end of the hallway, low numbers, on the fourth floor. When I arrived the room, it appeared clean, large and toasty warm with the controls to turn down the temp on the wall. The furnishings were the old dark brown models that most Garden Inns have replaced with the lighter toned wood. The dark brown furnishings clearly showed decades of use. The carpet looked clean but my socks stuck with each step that did not give me a warm fuzzy. The sheets looked nice and clean. As I settled in, there was a low roar that reminded me of jet turbines on the test stand. I was able to drown the sound out with the TV but knew I would not be able to sleep with the dull roar. The clerk said it would stop soon so I waited another hour before asking for another room. During that hour, I found the source of the roar on the roof for a central fan to ventilate the bathrooms. In the stairwell the roar was louder and should be at the attention of maintenance. I also found, there were no hand towels or wash clothes in the bathroom, only shower towels.
The new room was at the opposite in of the floor, and when I arrived it was propped open so I was not sure if someone else was already in the room. No one answered the knock so I entered slowly to find the bed was made but the chair cushion was flipped up and again no hand towels or wash cloths. I checked the balance of the room and decided to stay. The heat control in this room was on the unit at the window. I turned off the heat and checked the filters to see they had not been cleaned in a long while. I knocked off the bulk of the dust then washed them in the tub to get the balance of the dust out. It was late so I checked the bed sheets well and went to sleep. The room was quiet and good for sleeping. Breakfast was very good and check out was easy. The staff was very good but the hotel not so much.
This hotel is not up to Hilton standards as I know them from 30 years of travel with 200+ hotel night per year. It is time for a full restoration to meet the Hilton standards.
- Rooms: 2
- Cleanliness: 2
- Service: 4
Craig H from: Sacramento, California
Published Date: Mar, 25, 2022 Travel Date: Mar, 1, 2022 Rating: 3
One of the reasons to chose this Hilton property over a Hampton Inn is to have a cooked-to-order breakfast. Two of the mornings during my stay this didn't happen and even on the days full breakfast was available they seemed very short on staff.
- Rooms: 4
- Value: 4
- Sleep Quality: 3
- Location: 5
- Cleanliness: 4
- Service: 2
Amanda P from:
Trip Type: Family
Published Date: Feb, 18, 2022 Travel Date: Feb, 1, 2022 Rating: 5
I asked a the mid shift girl to send me a duplicate digital key and said she didn't know how, but when I went to work and James sent me one asap no prob!!! Thanks for the great stay
Good location... Easy check in. Can't wait to stay again I will definitely recommend to my friends