NPR Reviews Provided by
Sawtelle Mountain Resort
TripAdvisor Traveler Rating: 59 reviews
Excellent Service
User: 58celesten from:
Trip Type: Friends getaway
Published Date: Nov, 2, 2022
Travel Date: Oct, 1, 2022
Rating: 5
I visited Yellowstone and Island Park with my girlfriends. Our expectations were exceeded at this property. The property is in a quiet, beautiful location, our room was clean, and the staff was helpful and so nice. There were other guests causing problems at breakfast. They were teasing the breakfast attendant rudely. What is wrong with people these days? The attendant was both patient and helpful to anyone genuine and well-mannered.
Subratings:

Friendly Staff, Comfortable Lodging
User: 197mayh from:
Trip Type: Family
Published Date: Nov, 2, 2022
Travel Date: Aug, 1, 2022
Rating: 5
My kids loved the indoor pool and hot tub. We stayed in a suite which had its own patio with hot tub, which was so nice after a day of hiking. Check in was easy and quick. I was a little nervous about breakfast after reading reviews about the breakfast lady, but there were zero issues and she kept the breakfast area very clean. Not sure what everyone is talking about. My family loves Yellowstone and we'll stay here again.
Subratings:

Nice Stay
User: Bothecat from: Castle Hills, Texas
Published Date: Oct, 3, 2022
Travel Date: Sep, 1, 2022
Rating: 4
September in Idaho. Weather was good and access to Yellowstone was easy. We've entered from every gate and this drive into the West Gate was beautiful too. Easy access. Rooms were nice, breakfast was good too. Staff was very friendly. Would stay again.

Comfy, clean, and nice rooms located just 20 minutes from the West Yellowstone entrance!
User: CAManSon from: California
Trip Type: Couples
Published Date: Oct, 2, 2022
Travel Date: Sep, 1, 2022
Rating: 5
The room was comfortable, clean, spacious, and tastefully decorated. The room and property was well kept and better than pictures, the property was better than a lot of the Hilton brands we have stayed at. The location is perfect if you want to visit west Yellowstone, just minutes to the west Yellowstone entrance. We had a pleasant and comfortable stay. Thanks!
Subratings:

Come for Yellowstone, stay for the Angry Breakfast Lady ("AGL")
User: Jamieos1990 from: Bristol, United Kingdom
Trip Type: Couples
Published Date: Sep, 19, 2022
Travel Date: Sep, 1, 2022
Rating: 5
Maybe you're like me and enjoy reading the one star reviews on Trip Advisor when you're staying somewhere, but then again you probably have a life and hobbies and friends etc. But if you don't browse these pages that extensively, you might not yet be aware of the lady who works the breakfast shift at Sawtelle. This lady is a tour de force. She is angry, and she wants you to know about it. What about? Anything really. Someone politely asked if they were using the nifty contactless pancake machine wrong, as all the hand waving in the world was yielding nought. "SIX MINUTES" she barked, "JUST WAIT SIX MINUTES AND I'LL GET YOU YOUR PANCAKES". Another guest enquired gently as to whether the post-covid solution to the demand for all-you-can-eat pancakes was back in action yet. "What do you think? Of course it is" fired back ABL. She came back some time later to find that someone had only taken one of the two pancakes that automatically are made with each use of this machine. "This is so wasteful, I'm not making any more pancakes for you people" was her measured reaction. One man made the silly mistake of caking his walking shoes with mud the day before, and compounded his error by coming down to breakfast in a clean pair of slipper socks so as not to bring Purple Mountain to the breakfast room. "Next time", loudly announced our leading light across the room for all to hear, "you wear shoes in here. This is a Café". An apology was made, which was met with a loud tut, followed by a stony silence. Other reviews have described her as being akin to a prison warden. Another says that she is waiting on the wings to get on anybody about anything. But when you realise that she is like this every day, seemingly with everyone and about everything, then she is truly first rate entertainment. I always think there is something horrendous about reviewers essentially trying to jeopardise people's jobs on TripAdvisor with scathing reviews. But if everybody took one thing as seriously as this lady takes breakfast, then the world would surely be a better place for all of us. There's far too much sycophantic food service in the USA, just for a change it's fun having people receive both barrels with their morning coffee

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