NPR Reviews Provided by
The Lodge at Geneva-on-the-Lake
TripAdvisor Traveler Rating: 1469 reviews
Really nice place but cheated on view.
User: OhioNicki from: Youngstown, Ohio
Trip Type: Couples
Published Date: Jan, 8, 2019
Travel Date: Dec, 1, 2018
Rating: 3
Paid extra to get a King lake view, King room was small with no view. This was Christmas and plenty of available rooms, but still still got cheated. EVERYONE was so very nice and went out of their way with any request I had. EXCEPT the person that gave us the crappy room. Food was really good in the restaurant and bartenders were so cheerful and pleasant. I would stay here again but make it really clear that I expected a room I paid for.

Customer Service Issues
User: John D from:
Trip Type: Family
Published Date: Jan, 7, 2019
Travel Date: Oct, 1, 2018
Rating: 1
Stayed at the Lodge during a sibling & spouse weekend late fall 2018. Besides being overpriced and starting to become a little outdated, we had a major issue that, for some reason, was not resolved for my wife and I the way it was resolved for my siblings. While we were having dinner and drinks during the 2nd evening of our stay, the power went out for hours. We were told by staff that they were unsure when the power would return. 4 of the 5 siblings and spouses decided to leave the Lodge and drive home since we were all within a few hours. The ones who left were reimbursed for the 2nd night, but I was not. I was told I could get a discount for a future night stay provided it was a weekday. No one could explain to me how others were reimbursed for the 2nd night after the power went out and I was charged for both nights. The issue was brought to one of the managers (Kent) but nothing was done. I don't understand how this same issue can be handled so differently and still considered good customer service.

Thanksgiving at the Lodge
User: Boyd T from:
Trip Type: Family
Published Date: Jan, 6, 2019
Travel Date: Nov, 1, 2018
Rating: 5
What a great time! The food was fantastic! The service was great! The prices were very reasonable! It was a buffet style dinner with a large variety of delicious main courses, wonderful sides, and mouthwatering, delicious desserts! We are making this our new holiday tradition!

Great place to gather as a an extended family
User: ellentambo from: Westerville, Ohio
Trip Type: Family
Published Date: Dec, 29, 2018
Travel Date: Dec, 1, 2018
Rating: 5
Nice facility, cottages were nice. Restaurant was great for our large party. I would recommend!! I would like to come back in the summer. It looks like a really nice place to be. We felt like the facility was perfect for our Christmas gathering.

Great value and service
User: likethewind27 from: Cleveland, Ohio
Trip Type: Family
Published Date: Nov, 24, 2018
Travel Date: Sep, 1, 2018
Rating: 5
My sister and I stayed at the lodge the last week of September and enjoyed the surrounding wineries. We had a room with 2 double beds and a view of the lake. The room was clean and comfortable. The rooms are spacious but not fancy. We appreciated the in-room coffee maker and fridge. The highlight of our trip was the wine tour and our shuttle driver Frank. He was so witty and knowledgeable and gave us great advice and played great tunes. He made a good wine tour great! We did a package that included the wine tour, a wine flight and breakfast daily and really thought this was a great value. The buffet breakfast was plentiful and the coffee was good. We will make this an annual event!

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