NPR Reviews Provided by
Explorer Cabins At Yellowstone
TripAdvisor Traveler Rating: 966 reviews
Nice stay!
User: TaraC493 from: Lebanon, Tennessee
Trip Type: Couples
Published Date: Nov, 6, 2022
Travel Date: Oct, 1, 2022
Rating: 5
Husband and I enjoyed four nights in an Explorer Cabin. Privacy was nice, but don’t expect seclusion; cabins are close to others. Location for park entrance was perfect! Absolutely loved how walkable and fun West Yellowstone is. One suggestion for management would be to add a laundry building for cabin use. It was a nice perk to be able to use the hotel’s, but it’s a decent walk to and from with laundry. Stay was great and would highly recommend!

Cute little cabins!
User: FFL0127 from: Orlando, Florida
Trip Type: Family
Published Date: Oct, 16, 2022
Travel Date: Oct, 1, 2022
Rating: 5
These adorable little cabins are exactly what we were looking for. Cute, comfortable and with thoughtful extra perks like s’mores kits and extra towels. Easy walking distance to everything in town and helpful front desk staff. The only two things I would have changed… 1. I would have stayed longer and plan to come back to do so. 2. Several of the cabins were stand alone, but the one I was in was sort of a connected unit so we shared a wall with someone else. Unfortunately, those folks were loud laughers and had even louder sex. So the noise disturbance was rude neighbors but not the fault of the location. I would be certain next time to ask for a stand alone cabin.

Overpriced and Unresponsive
User: camillechasteen from: Minneapolis, Minnesota
Trip Type: Family
Published Date: Sep, 28, 2022
Travel Date: Sep, 1, 2022
Rating: 1
Mess of a stay! We booked in advance at a rate of $545 but when we arrived - 'cabin' rates were as low as $300 per night. We spoke to the front desk clerk and were told they would adjust. THEY HAVE NOT. I'm on my fifth call to the management (Craig & Cinden) without return calls. The front desk staff recognizes my voice. I'm ready to refute the charge on my credit card instead. The direct number for the location is always uber busy - which is an indication they have the phone off the hook. Upon arrival, we attempted to connect to WiFi - and it wasn't working. They have a direct line on the room phones for WiFi assistance. The individual that answered indicated they don't provide support for the Explorer Cabins any longer. We anticipated a cabin based on the description - but no, we shared a wall with a family that had littles, and unfortunately they had trouble sleeping, so as a result, so did we. The thin walls didn't allow any sleep for anyone. The pictures of the cabin online also show a fireplace inside the unit, however, it's misleading and inaccurate. For a location with a kitchenette, you would think there would be a table, or at a minimum chairs. Nope! One arm chair, and TV Trays to fold out and eat off. The bathroom door squeaked and didn't open far enough for a wheelchair, and there were no grab bars in the bathroom, or shower for safety. Thankfully Yellowstone didn't disappoint, but Explorer Cabins barely deserve the one star provided. My recommendation would be to avoid this location for multiple reasons including those listed above.
Subratings:

Happy anniversary road-trip
User: sheilaaK1415VO from: Moreno Valley, California
Trip Type: Couples
Published Date: Sep, 5, 2022
Travel Date: Apr, 1, 2022
Rating: 4
Loved the location. We were .5 miles from park entrance. Good morning breakfast and hot coffee was waiting for us. The lodge was comfortable, clean and the kitchenette was a big plus! we will definitely return.

Great cabins but service needs tweaking
User: AmandaT245 from: Seattle, Washington
Trip Type: Family
Published Date: Sep, 3, 2022
Travel Date: Sep, 1, 2022
Rating: 4
Our family was doing a 3 day Yellowstone trip before moving on to our next destination. Selected these cabins to provide flexibility for meals, hanging out, etc. Overall, we’re pleased with the cabin—clean, modern, nice amenities (coffee, water, books, s’mores kits all great). We also loved the nearby fire pits and outdoor decks on the cabins. Overall, we’d recommend to others….but The facility has some definite service challenges. First, When we checked in, there was a line out the door and one poor employee trying to meet everyone’s needs. Courtney did it with as much speed, efficiency and hospitality as I’ve seen at a front desk (she should really be commended)—but she was all alone—all afternoon and evening. Second, housekeeping was supposed to come (we requested) and didn’t. Ok—tried again the next day. The front desk person (not Courtney) literally made me describe each task for housekeeping—I said”I’d like them to clean the bathroom” but apparently I needed to say things like “replace used towels, empty trash, etc” And most of the things weren’t done, regardless—so they took dirty towels, but left us with none. Didn’t empty the waste baskets but made the bed. Not deal-breakers, and all the workers tried to make things right, but Management probably needs to make some needed tweaks to training and staffing.

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