NPR Reviews Provided by
Explorer Cabins at Yellowstone
TripAdvisor Traveler Rating: 989 reviews
Overpriced for what you get and unfriendly staff.
User: travelingmomma19 from: Houston, Texas
Trip Type: Family
Published Date: May, 28, 2024
Travel Date: May, 1, 2024
Rating: 2
Firstly, let me say that the location is excellent. That’s what the 2 stars are for. Right on the outskirts of the main strip of West Yellowstone, very easily walkable to lots of nice restaurants and shops. It’s also a very easy and quick drive to the entrance at West Yellowstone. So location wise, it could not be better. The cabin itself is… just OK. It does what it says on the tin. However, it does not reflect the price you pay to stay there at all. Standards of cleanliness are questionable, with hairs on the bedsheets and dead flies on the windowsills. It’s also pretty basic considering the price you pay. The photos on the website are also very misleading. We were expecting a stay in a pretty campground in West Yellowstone, as depicted in the photos. The website does say it’s centrally located but what you don’t see in the pictures is the busy road 10 meters away from the front door of the cabin and your view is ugly hotel buildings and a McDonald’s across the street. It is not the vibe given by the photos online at all. The most disappointing part of our stay here was the staff. They were unenthusiastic, uninterested and generally not very welcoming (with the exception of the maintenance staff, who were very friendly). Our check in clerk looked like he wanted to be anywhere but there. I called on the day we left to ask if I could buy one of the West Yellowstone mugs that were in the cabin, I was told this would be possible and it would be added onto my final bill, I could go and collect the mug from the reception at checkout. At check out, as I walked into the building, a member of staff walked out past me. I then approached the checkout desk, where there was nobody there. I waited a good five minutes with absolutely nobody to be seen. Eventually, the girl who walked past me as I walked into the building, came back and sat behind the checkout desk and looked at me. I explained I was there to collect my mug and she said ‘well there’s one up there on the shelf, take that one’ in a very disinterested tone. Frustratingly, they also leave stuffed animals in the rooms (on the beds!) which are to be purchased. Other items are also in the room, such as books, which are clearly labeled to be left in the cabin. The stuffed animals are not clearly labelled. There is, apparently, a small price tag at the top of the label, which I did not see (and I did look! So it’s definitely not obvious). Subsequently, my daughter kept the bear and we were issued with a $25 charge on our room after we had left. Annoying, but our mistake I guess. We have stayed in plenty of hotels/ guesthouses where they leave gifts for children so it didn’t seem strange to me that this would be the case here. I called the hotel after checkout to question what the charge was for and I asked why stuffed toys were left in the rooms to be purchased. For sale in the reception area? Fine and normal. In the actual rooms, left on the beds? Not normal at all and very sneaky. I didn’t really get an answer. I asked the girl on the phone if in future toys etc to be purchased could not be left on the beds or indeed even in the cabin- totally unnecessary - and was literally just told ‘no’. Nothing else, just no. I got an ‘I’m sorry you didn’t see the price’ in a sarcastic tone. A fair point, maybe, but a very rude exchange. We had a great time in West Yellowstone/ Yellowstone National Park but the overall experience at Explorer Cabins was very disappointing. The attitude of the staff in particular lets this place down hugely. They don’t seem to care and they act like they wish they were someplace else. As this was the opening weekend of the season I dread to think how they’ll feel in peak summer! I wish we had gone with one of the many other (in some cases cheaper) options as this was 100% not worth the money.

Nice cabins
User: Sonja S from: Metro Minneapolis-Saint Paul, Minnesota
Published Date: May, 26, 2024
Travel Date: May, 1, 2024
Rating: 5
Great for three people. Stayed in early May with two friends who are a couple. They had the main bedroom and I took the other, which was pretty small. The living area and fireplace are nice. Good location - easy walk to W Yellowstone downtown but quieter. They kept trees between the cabins, which gives it more of a woodsy feel even though it is in town. Liked the fire-it's and s'mores. Would be a tight fit for four adults.

Great place to stay!
User: Janice S from:
Published Date: May, 19, 2024
Travel Date: May, 1, 2024
Rating: 5
We loved our cabin! It was outstanding for the price, which was very reasonable. Great location, clean, well-stocked with the basic items needed for a short stay or upon arrival. Near the Grizzly and Wolf Discovery Center that was a pleasant surprise to visit.

User: MICHAEL M from: Carson, California
Published Date: May, 11, 2024
Travel Date: Apr, 1, 2024
Rating: 5
This place rocked. Loved it and will go again. The cabins are modern and the BEST. Get the two bedroom, it is not shared. Really amazing stay and staff were amazing. Close to all the shops and restaurants. Really peaceful and calm. LOVED IT. We went end of April, a bit cold but nice and romantic. When you arrive, go stock up at the grocery store and enjoy. Such a change from the big city life. Loved it here and will stay again.

Great cabin in October
User: Sharon F from:
Published Date: Apr, 14, 2024
Travel Date: Oct, 1, 2023
Rating: 5
We visited Yellowstone in early October 2023 and felt lucky to get an Old Faithful King cabin booked for two nights only 5 weeks out. We stayed in #18 and loved it. I'm sure the other cabins are nice as well, but we really liked having one in the smaller end grouping. The cabin was clean and spacious. We didn't have time to take advantage of the fire pit and smores kit, but really hope to on a future visit. We will definitely stay here again. Our only question at the time was where to get ice, but we were able to get some from the nearby Grey Wolf Lodge where you check in & out.

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