NPR Reviews Provided by
North Cascades Lodge at Stehekin
TripAdvisor Traveler Rating: 246 reviews
Beware - Staff will not process your cancellation or refund, and refuses to communicate with you
User: LiveWithGanas from: Seattle
Published Date: Jun, 18, 2024
Travel Date: Jun, 1, 2024
Rating: 1
We had made a reservation for a room at the lodge, and a week before our trip, a fire broke out in Chelan on the Lakeshore trail. We called the Ranger station and were advised to stay away from the area as both Evacuation Level 1 and Evacuation Level 3 warnings were in effect in the closely surrounding area. The Ferry informed us they would no longer be dropping us off at the drop-off point due to the fire and fully refunded us our fare. The Lodge, however, initially refused - with a week left and with there still being vacancy at the lodge. They stated that as the week went on, however, depending on the status of the fire, they could consider either a cancellation with refund or a transfer of the reservation to a later date, given that they were not fully booked. I called several times throughout the week for an update on the situation, as the fire in the area grew worse and we continued to be advised against visiting the area. One staff member said she could provide a refund but would have to call me back, and never did. I called several times over the course of the next days and spoke to a different person who said they could transfer my reservation, but she would need to call me back, and she never did either. I called repeatedly in advance of the day we reserved and could not reach anyone. They processed our booking as if we had been there and fully charged us and I cannot get a hold of anyone in regards to a refund. They, did, however, send a follow-up survey asking us how our "stay" was. Lovely. Being the only lodge in the area doesn't mean you have to treat people this way, take their money when you're not fully booked, and ignore them. This was a real shame to see. We would have been happy to move our reservation to another date, but now we will never want to visit and will recommend that others do not reserve with you as well.

A GEM on Lake Chelan!
User: chillinjill from: Murfreesboro, Tennessee
Trip Type: Couples
Published Date: May, 27, 2024
Travel Date: May, 1, 2024
Rating: 5
We had a spacious room with an OUTSTANDING view of the pristine Lake Chelan at the Stehekin Lodge! There was a terrific variety of delicious food offered at the restaurant (including vegetarian options). The gift shop had a wonderful variety of curios to bring home to remember our glorious three day stay at StehekinLodge.

Best place to unwind
User: ChristineR1 from: Honolulu, Hawaii
Published Date: Apr, 24, 2024
Travel Date: Apr, 1, 2024
Rating: 5
I went to Stehekin to hike and unwind. I knew the ferry service would not provide me enough time in just one day. The lodge is right by the ferry stop and only a few miles from the hikes I wanted to do. You are unplugged while there...no cell service, no internet, no television. There is a restaurant on site but until summer there is limited service and no dinner service. I do wish microwaves were available for this reason. The rooms in the lodge all have balconies that look out at the mountains and Lake Chelan. I had a King room and besides having a table on the balcony, there was a table with 2 chairs inside. The rooms are very clean and the bed was super comfortable.
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Gorgeous location, but don’t bring food into your room
User: Lisa T from:
Trip Type: Friends getaway
Published Date: Oct, 22, 2023
Travel Date: Oct, 1, 2023
Rating: 2
The location is spectacular. Lots of great views and hiking trails. Rent a bike - it’s the best way to get around. There’s a lovely sun room with a view of the lake if you like to read. The giant elm on the veranda is impressive and peaceful. All the people were nice and helpful. There was even a ranger that met us as we disembarked the boat to answer questions. But the check-in/out experience could be better. They should tell you in your confirmation email about the very limited hours. We spent the afternoon exploring. Thankfully we got back by 4:15pm to check-in for the night. Because it turns out at 4:30 the front desk person goes home. In the morning, you must checkout between 10 and 10:30. Because they open at 10 and checkout is 10:30. So, we were up and out with the sunrise, but we had to carefully time our morning activities so we wouldn’t miss check-out. This is all no big deal. If that was the only issue, this would still be a 4-star review. But what really tipped the scales for this review was the mice. They woke us up in the night and were scampering around in broad daylight in the morning. Mouse poop all over the counter where we had left half a cinnamon role from the bakery overnight. I chased one away, but it came back in through an inch-wide gap under the door. I think they should put door sweeps under every door so the mice can’t get in and out that way. The mouse ran up on the nightstand and would not leave. Finally had to push it off with the tip of a trekking pole. Then it got stuck inside the nightstand drawer. Took a picture at that point. Once I chased it away for the 3rd time, I packed up everything as fast as I could and got out of there. Next time we visit Stehekin, I think we’ll either camp in a tent, or try another place to stay.

Peace, quiet, stars, and fall colors
User: SivakumarT from: Herndon, Virginia
Published Date: Oct, 18, 2023
Travel Date: Oct, 1, 2023
Rating: 5
Early October is a great time to stay at this peaceful and quiet place to watch the fall colors and the stars in the milky way. The lack of crowds can come at a price: the availability of activities (horseback riding, renting) for the offseason may be limited. The National Park visitor center also closes for the year in mid-October. If peace, quiet, beautiful sky (weather permitting) and fall colors are the primary interests, early October is the time to visit.
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