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North Cascades Lodge at Stehekin
TripAdvisor Traveler Rating: 212 reviews
NC Lodge at Stehikin/Guest Services, Inc - Ran out of food made NO EFFORT to rectify
User: edgB5319ES from:
Published Date: Jun, 23, 2022
Travel Date: Jun, 1, 2022
Rating: 2
Lake Chelan, Stehekin and the N Cascades are magnificent. The room was fine - tired, but clean. Great lake view. The big-time failure - the concessionaire for the N Cascades Lodge at Stehekin abruptly closed the restaurant - leaving guests hungry, with no food options. No apologies, completely indifferent. The Stehekin Lodge advertises meals available for lunch & dinner - an important consideration in this remote location, with no grocery store & only two other places to eat - 2 miles from the Lodge a bakery/breakfast cafe that closes at 5pm & Stehekin Valley Ranch 9 miles from the Lodge. Understand, you can walk, rent a bike or ride the shuttle to these places. But after 5pm the only option is the Lodge and SV Ranch. 6/17/22 we returned at 5:30pm from a day of hiking to find the Stehekin dining room dark/door locked, no sign, nothing. The Lodge's small store was closed, the bakery cafe had already closed, the last SV Ranch shuttle had just left with 3 Stehekin Lodge guests begging to go to the Ranch for dinner. We understood why they were so anxious to go to the SV Ranch when another guest explained to us that the Lodge "had run out of food". Angry, hungry guest were left baffled by the lack of communication and the lack of effort by the manager to do even the minimum. There were options they could've pursued such as partnering that afternoon with the bakery to get sandwiches, etc. delivered to the Lodge, which hungry guests could buy at the Lodge store that should have stayed OPEN until 7:30 or working with the SV Ranch to bring in food or prepare for bringing extra guests on a later shuttle to the Ranch or darned near anything. Instead, nothing! The prior evening, we thought it odd that the restaurant was nearly out of wine (3 bottles of Reisling left). But seems extraordinarily bad planning to be out of food the next day!!! People make reservations months in advance; it was no secret that rooms were booked. Given the lack of dining options it's pretty simple to plan for the likely number of diners. Was the same manager who showed such poor judgement in how to handle this also responsible for food ordering or is this a corporate screw-up? Hard to know, since it seems impossible to contact anyone at the concessionaire, Guest Services, Inc. For people with diabetes or other health conditions not eating could be problematic, for the rest of us it was deeply disappointing and unpleasant. The next day when checking out I discussed this with the manager who kept a pasted smile on his face but didn't acknowledge any error in judgement. "Nothing he could do." Not even post a sign.
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Mothers Day 2022
User: daler61 from: Prescott, Arizona
Trip Type: Family
Published Date: May, 12, 2022
Travel Date: May, 1, 2022
Rating: 5
Everything about this place was magical. From the boat ride in to time with my daughter ❤️. We rode bikes to the bakery and then on to Rainbow falls. Highly recommend for those that like to get away from it all.

Great accommodations in a very remote area
User: Katie F from:
Trip Type: Couples
Published Date: Oct, 4, 2021
Travel Date: Sep, 1, 2021
Rating: 4
I flew from NY to Seattle, then drove 4 hours to Chelan, and took the 3 hour ferry to Stehekin. It was a lot of traveling but completely worth it. We stayed for the whole week to totally relax and unwind. The weather forecast was 30-40 degrees F and snow/rain, but it ended up being 40s-60s with some mist in the morning but it cleared up every day by mid morning. The restaurant at the Lodge closed in early September 2021 due to Covid-induced staffing shortages, so we booked a cabin with a kitchen so we could make our own meals. The general store has a small selection of food (they had 1 bottle of milk, spaghetti-O’s, chips, wine, etc.) so we brought groceries from Chelan’s Wal-Mart. We stayed in the cabin with a kitchen and loft, and the kitchen was small but clean and sufficient for cooking rice and fish. It was either #7 or 17, I can’t remember. The rooms could use a good dusting and vacuuming but there clean sheets, hot water, and strong heat which was great. The couch and chairs were old and stained but after full days of hiking in the cold I really didn’t care. My recommendation would be to call ahead with any questions because once you get there, you can’t buy extra things (extra layers, extra food, stuff like that)

Great 24hours of fun!
User: donnabX5746BP from: Woodinville
Published Date: Sep, 28, 2021
Travel Date: Sep, 1, 2021
Rating: 5
Such a beautiful location and opportunity to slow down and enjoy the little things. We celebrated my mom's 79th birthday and it was a treat to enjoy the view from our cabin. The comfortable beds made it even more dreamy!
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Great unplugged weekend getaway
User: 334abigailw from: Cincinnati, Ohio
Published Date: Sep, 27, 2021
Travel Date: Sep, 1, 2021
Rating: 4
Had a great stay with lovely creature comforts (hot showers, fluffy pillows, in suite kitchen) in the middle of a backpacking trip that made for a lovely stay. It was delightful to be able to bike and walk thru the small community and explore the off grid location. Would highly recommend to anyone who likes to get away from the fast paced rush of life. One thing to note, the general store really has the bare minimum (eggs, wine, canned vegetables) so don't plan on buying much from there. There is a lovely organic vegetable market and bakery up the road, but pack accordingly if planning on cooking during your stay.
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