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TripAdvisor Traveler Rating: 2526 reviews
Well that's too bad
User: Shannon B from:
Trip Type: Couples
Published Date: Sep, 15, 2019
Travel Date: Sep, 1, 2019
Rating: 1
Wish I could write a review on an actual room but er didn't even get that far. Thanks to heavy traffic early morning traveling we couldn't finish the entire Skyline drive as planned. We stopped at Skyland. The girl at the Front desk was obviously annoyed with anyone and everyone. Tried to charge us peak season price when the brochure in my hand given to me from the ranger at the Front Royal entrance said peak season did not start till the next day! When I showed her I was then told the $60 ,difference was because of the Apple Butter thing happening the next day. We were not even staying for it. I was told to go outside and reserve the room online and I would get the brochure price. I tried, website would not allow me to choose the date. So, I went back in and same employee tells me "oh it's because we are booked!!". SERIOUSLY? Is this considered good customer service? I will add there were several people in the crowded waiting area who already had rooms and/or reservations and they were all annoyed and upset. Some were complaining of dirty rooms. One group of about 6 had a reservation but the woman who paid for it was not in the group. It was a gift. The clerk would not allow them to check in. She did not care about anyone. Absolutely poor customer service. All was not lost. We ended up at Lewis Mountain Cabins. A short drive down the road. Clean and comfy rustic Cabins. Price was very fair. The couple that run the place were so kind and welcoming. This ended up being one of our favorite memories of this trip. Don't waste your time on Skyland Resort.

Not what it used to be
User: Susan B from: Chandler, Arizona
Published Date: Sep, 14, 2019
Travel Date: Sep, 1, 2019
Rating: 2
We’ve been coming to Skyland for decades. Our most recent visit had some noticeable changes. First, the company managing the resort has changed: Delaware North Resorts has certainly instituted some cost-cutting measures. For one thing, the dining room has a severely limited menu, basically reheated/microwaved dishes. Past years had table linen, a resident chef who prepared outstanding dishes and a busy room. Save your dollars and head for the Taproom: better food and you can still get their signature blackberry desserts. Unfortunately, no more blackberry ‘shine and on one night - no beer on tap.....just bottles. Also remember that for alternative dining choices, you have some driving to do: rte. 211 is one way out to New Market (an hour) or south to rte. 33 (more). More importantly, the much-recommended “valley view” rooms are far more limited than previously: some trees have grown considerably, obviously. You may find yourself paying a valley view price for a giant tree in your face. The best rooms for UNOBSTRUCTED valley views are Laurel 110-114. Second floor, no elevator. Also: these are rustic rooms, no in-room phone, no working clock, no wifi (hardly any in the lobby), Big Meadows lodge lobby seems to have a stronger signal. I know most people will say that this is a total “disconnect” spot but Delaware Resorts seems to be relying entirely on the majestic scenery (still awesome) for their prices.

Poor accommodation cleanliness but wonderful location
User: SJFly from: Falmouth, United Kingdom
Published Date: Sep, 8, 2019
Travel Date: Sep, 1, 2019
Rating: 3
This was our second visit to Shendoah, the first being 13 years ago when we stayed with our daughters at Big Meadows. There is no doubting Shenandoah is a magical place but this time we thought we would try Skyland for accommodation. First of all - I am happy to pay a premium to stay in the park and accept amenities will be limited when I book a standard double (approx $160 per night with taxes in Sep - I stress this was just for a Standard double un-refurbed room). We were not even that concerned about AC as the hot summer months had passed and the room came with a ceiling fan(the noisiest I have ever experienced btw). However, there is no excuse for uncleanliness regardless of price and especially at $160 a night. Our standard room had moth bitten curtains and was flush with cobwebs and dirt around all areas bar the beds themselves and bathroom. The room was also not serviced over the 2 days when we had specifically asked it to be when offered the option of no room servicing at check in - which in itself I thought strange. We had to collect clean towels ourselves from reception. I should say the beds and bed linens were both comfortable and clean. Whilst the bathroom was mainly clean and functional it was well overdue a refurb. For example the bathroom floor tile grouting was black with baked in dirt and the heater intake was rusty black and frankly looked unsafe - we did not use it. The fact that the amenities were old did not phase us but charging the prices they do one should at least expect to feel assured the place has been appropriately cleaned. Let me be clear, this did not ruin our 2 days of glorious Shenandoah experience including long rewarding hikes and outdoor picnics at vistas but we did not enjoy our time in the room because of the above. I realise that most cabins have been upgraded and that this has been reflected in the price but this should not come at the compromise of not maintaining cleaning standards in the all rooms. Staff around the lodge were courteous and professional, especially Brandon in the restaurant who was superb. Food was hearty and tasty, just what you want after long days in the park and I thought the prices were fair. We are in States for 3 years and will surely return to Shenandoah but will think twice about staying at Skyland. Some reading this may ask why we did not complain at the time: We were returning late to the Lodge after hikes and saw little point in moving when only there for 2 nights so intended to courteously inform the reception staff on checking out. However, on paying our final bill we were not even asked if we enjoyed our stay so I opted to provide the feedback tHrough this forum.

Bugs and dust
User: Angelia K from:
Trip Type: Family
Published Date: Sep, 1, 2019
Travel Date: Sep, 1, 2019
Rating: 1
After reading the reviews on trip advisor I decided to be optimistic and give it a go! I was wrong. My moms room was infested with bugs. Spiders in the shower ( she found them while showering) and hadn’t been cleaned in a while. The office was great trying to help us solve the problems but we decided to end our visit early after sleeping in a bug filled room. Beautiful location but the buildings need to be torn down and rebuilt. The people in main office tried to help as much as they could. I wouldn’t recommend it the resort.

Cabin stay - pricey but worth it
User: anneszy from: Virginia
Published Date: Sep, 1, 2019
Travel Date: Aug, 1, 2019
Rating: 4
We stayed in Whispering Pines cabin for 2 nights, family of 4 and two dogs. The cabin was spacious and having stayed in other lodge rooms with all of us this cabin was definitely worth the price in space. There is no real kitchenette as noted - only a small dorm fridge, small microwave, and small 4 cup coffee maker. No utensils, dishes, cups - just a few paper plates, disposable cups, and disposal coffee packs (e.g. sweet&low). No paper towels or napkins. Luckily I had packed up our own tote of forks, knives, spoons, hand towels (forgot the dish soap and plates/bowls), and my own coffee maker (I don't trust public coffee makers). I was able to pack a cooler of food plus a tote of dry goods that allowed us to have an easy breakfast of cereal on the first day (albeit in disposable cups) and a wonderful lunch of grilled chicken sandwiches packed for our hike. The bathroom is a decent size with lots of towels for us to use and the shower has wall dispensed soap, shampoo, conditioner. The cabin has a king bed in the main living room and two doubles in a bedroom. The cabin also had a sofa and a living room table and was large enough for all of us and our large dog crate. The weather was wonderful and we didn't need to worry about fans - which was good b/c the ceiling fan hadn't been cleaned in what appeared to be ages. The front porch looks directly at the playground/field and the back overlooks a small amphitheater. There are steps that lead down to the cabin so it is not an accessible cabin with a ramp. The location is not as secluded as I imagined but it is walkable to the dining room and office via a paved trail across the parking lot through the woods. Skyland has deep history and the Massanutten Lodge was open and we took a tour of the house built by Addie Pollock.

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