NPR Reviews Provided by
Trip Type: Family
Published Date: Oct, 16, 2020 Travel Date: Oct, 1, 2020 Rating: 1
First off I was optimistic because the outside makes it feel grand... it’s not. The inside is disgusting and the front staff are not friendly. Kitchen and bar staff didn’t wear a mask and apologized but still didn’t put one one. With no other vacancy in town we took out chances. The room was average but needed a thorough cleaning.. no microwave and there’s maybe 5 open restaurants in town who don’t answer their phones due to staffing. we opted for a dinner in their restaurant if you wanna call it that....
We saw three things on the menu.
Cheeseburger and chicken strips.
We figured you can’t mess up a cheeseburger and fries right? Wrong. Frozen patty and freezer burnt fries.
The lady asked why we only took one bite and we told her... she seemed unapologetic and still charged us.
Don’t waste your money. If it’s for a night and it’s this place or your car then do it but do not have high expectations like I did.
ericalynn504 from: Franklinton, Louisiana
Published Date: Oct, 9, 2020 Travel Date: Oct, 1, 2020 Rating: 4
Great place to stay!
Great little inn to stop at, precious rooms and very clean! The restaurant could have been better but all and all a good stay! Highly recommend coming by this place if ever in the beautiful town of grand lake!
stella8 from: louisville
Trip Type: Family
Published Date: Oct, 7, 2020 Travel Date: Oct, 1, 2020 Rating: 3
Needs a thorough cleaning!
We rented the pent house. It was very spacious with comfortable furniture, nicely stocked kitchen, amazing views.
Now the downside.
The large chair in the living room was very worn and had several torn places in the fabric. Definitely needs to be replaced.
Stained dirty carpet. Windows and doors were in need of a good cleaning, terrible pillows and hard beds. We don’t really feel the pent house was cleaned before we came and we reported all of this to the front desk as soon as we checked in. She said she would let the manager know but no one ever followed up.
Hotel was definitely not up to COVID cleanliness standards or even average cleanliness standards.
Make sure you check everything before you sign off!
thediddle from: San Diego, California
Published Date: Sep, 26, 2020 Travel Date: Sep, 1, 2020 Rating: 2
Not worth the cost
I pad $165 plus tax for a room that was very average. The bed was not properly made and the sheets were of low quality. The comforter had seen better days and was pilly. The blinds and window sill had a coat of dust on them. It is not a quiet hotel - lots of noise from other rooms. I mentioned these things and the woman at the front desk offered me 10% off, but a manager came over and said "I'm not giving you 10% off on the second night!" I explained I was only there for one night and the discount was not that a big a deal, but the cleanliness was. He said, "We only deep-clean twice a year and we are understaffed." During the time of COVID, I was shocked to hear they do not deep clean at least weekly. Glad I had brought my own antiseptic wipes.
- Sleep Quality: 3
- Cleanliness: 2
- Service: 3
SDubs24 from: Boulder, Colorado
Published Date: Sep, 14, 2020 Travel Date: Sep, 1, 2020 Rating: 4
Excellent location near Rocky Mtn National Park
You can't beat the location - it's just a five minute drive to the park entrance. Beds were comfy and the hotel was quiet so we slept well before our park adventures the next day. WiFi is SLOW and we weren't willing to pay extra for the "fast" internet that promised speeds up to 8 MBPS. Staff were really friendly and the beds were comfy, but I wasn't terribly impressed with the cleanliness of the place. For convenience near the park, it's worth the trip, but some rooms are clearly better than others, as ours had views of the parking lot, not the lake or mountains, and we paid a pretty penny.
- Value: 3
- Sleep Quality: 5
- Service: 5