NPR Reviews Provided by
Togwotee Mountain Lodge
Published Date: Mar, 3, 2021 Travel Date: Feb, 1, 2021 Rating: 3
Great snow conditions but corporate greed is diminishing the quality
This is the fourth time our group has visited. Each year the amenities keep getting shaved down. No more happy hour. No more gift shop discount. I understand that grab and go breakfast only may be COVID related but pulling other things was starting way before last spring. Now this year they decide to re-use sleds from last year rather than update like years past. Anyone who knows anything about rental sleds will tell you, there's a reason that the phrase "run it like a rental" was created. These things are beat and beat badly. On top of that, the rates certainly didn't go down, so now we're paying a premium price for less than stellar equipment.
The front desk staff was incredibly friendly and helpful.
Our off-trail guide, Luke (in his first year as a guide) is a complete rockstar. Great guy, engaging, knowledgeable and really embraces the customer service component of his job. Whatever he is being paid, it is not enough. Hopefully management recognizes what they have in him and compensate him accordingly. Judging by the turnover there the last few years, I'm not holding my breath.
Bar and restaurant staff were hit and miss. We had some great interactions and were also treated very rudely at times. Even when there was written proof of a mistake on their part.
The snow conditions this year were the best they have been in all our trips to Togwotee. It's just starting to appear that many decisions are being driven by accounting rather than providing guests with a top notch experience.
- Value: 3
- Cleanliness: 3
- Service: 3
KarlaD546 from: Duluth, Georgia
Trip Type: Couples
Published Date: Feb, 16, 2021 Travel Date: Feb, 1, 2021 Rating: 1
Do NOT book in advance!
Do NOT book in advance! They will NOT Work with you. We had scheduled to rent a couple of snowmobiles. Due to a winter storm that hit, our flight was canceled twice! We made EVERY effort to get there from GEORGIA, but they didn't care! We lost our $300 deposit. We plan to go now in the summer but we will NEVER use this company because of their unwillingness to help us out. It's bad enough to have to cancel a trip we were so looking forward to, but then to have them not help at all was too much. I'll use any other company but them!
Published Date: Feb, 4, 2021 Travel Date: Jan, 1, 2021 Rating: 1
Worst Snowmobile Rental Experience
We had a group of 20, booked several cabins & a suite in the lodge for 3days. They refused to put our group together, so we were spread out all over the property. Reservationist told us the hot tub was open, but when we got there, said it had been closed for over a year? The rooms were expensive, dated &dirty. The sled rental shop was the worst. Employees were unorganized&rude. It was filthy, overcrowded w/no sanitizer, no masks or social distancing. Fleet of sleds are all worn out &expensive for what you get. Their policy is for Guests to find all damages on the sled &report. All the sleds were covered in ice/snow. Plus, we didn’t think to check the Underneath. We came back, all sleds were running good. Group of guys came out w/clipboard & turned sled over & stated we did damage underneath. We never thought to check underneath before we went out?? Damages listed were max $300.00-500.00. We got the insurance, & ironically they insisted the damage was the full deductible of 1,250.00. Note: This damage could have been there before & didn’t effect the sled ability to drive? 2nd day sledding they sent us out w/1sled that had less than 1/4 tank of gas. We got out 30min, noticed & had to come back. This messed up our whole groups day. We got back @5:25 & were charged over 500 in late fees. When we stated this is not a fair charge due to their negligence of no gas. They said you should have noticed it, you signed the paperwork. Our group spent over 15,000.00 & we were all treated horrible from the front desk, grill, to sled shop. Employees are all rude & appear like they don’t want to be there. Beautiful country, but will never stay @Togwotee Lodge or rent sleds from that sled shop. They appear to be running a scam.
- Value: 2
- Cleanliness: 2
- Service: 2
Trip Type: Friends getaway
Published Date: Jan, 30, 2021 Travel Date: Jan, 1, 2021 Rating: 1
If you're looking for the worst snowmobiling experience ever, this is the spot! If you're foreign and looking for rasist, weak ass managers, this is definitely the spot!
Staff was ok but the manager of the snowmobiling rentals can definitely use some primary education, just for starters.
ashleymX6442IU from: Anaheim, California
Published Date: Jan, 5, 2021 Travel Date: Jan, 1, 2021 Rating: 1
If we could put negative stars, we would.
We booked a "premium cabin" and were given the "commitment to safety" document highlighted increased cleaning procedures etc. due to current events. Our cabin was BEYOND FILTHY. There was dried human feces and urine on the toilet as well as a bloody booger with hair on the shower wall. When we went to tell the front desk we were given a coupon for breakfast as compensation and were told someone would go "clean" our cabin. While having a drink in the bar waiting for the cleaning to be finished, one of the workers with a horrible attitude was walking around the restaurant and bar with NO MASK on the entire time. When we returned to our room, items from our luggage were in the middle of the hallway and the toilet was still absolutely disgusting. We again returned to the front desk to ask who was in our room, the front desk agent decide to bring out a large man in a security hoodie who was clearly more interested in making us go away than actually taking care of the issue. Needless to say, we are still waiting on a refund for the second night we did not stay there, not surprised by the way we were treated the entire time. WOULD NEVER STAY HERE EVER AGAIN.
- Rooms: 1
- Location: 4
- Service: 1