The largest of the Princess Lodges. We enjoyed our stay here. Having places that sell food across the road from the lodge was nice. Lots of little stores here too to shop for souvenirs. Hotel style rooms are not as good at the Kenai Lodge. The lodge was great to meet up at and play cards with our friends.

Our overall experience at this hotel was confusing and stressful, due to the lack of guidance and support from the staff. On arrival, we were handed a packet with information, but it was not easy to find a staff member to talk to, and the lines at the front desk were extremely long. The luggage service was particularly stressful. The bags were due out by 7:00 AM on departure day, and at 6:59 AM, the porter knocked on our door for a bag count. He counted our bags, and I asked for 5 more minutes to get the bags out, but he sternly insisted we only had 1 minute left. Rushed, I quickly closed the bags and put them outside at 7:00, only to find him already walking away, counting other bags in the hallway and upstairs. Our bags, along with all the others, were left sitting outside the doors. While I understand the importance of sticking to a schedule, it was completely unnecessary to create such stress. When we left our room at 7:30, the bags were still in the hallway, making his unfriendly attitude and sense of urgency feel entirely unjustified. Guests should be encouraged to relax and they should know that the staff is there to help. On a positive note, the restaurant staff at the lodge were excellent—attentive, polite, and genuinely helpful, which provided some relief from the otherwise frustrating experience. I would recommend avoiding this mass-hording hotel and opting for a more personal and welcoming experience elsewhere.

Semi rustic, No Frig, internet is scatchy We are on the last tour of the season Temps in the low 40’s My first cruise and Denali tour, though this was going to be by train. As Advertised. But you only take the train from the ship to your first lodge. Everything else is by Bus. I’m disappointed. The drive through Denali is in old Blue Bird Buses, no rest rooms on the bus.

I had hopes that the resort would echo the Princess standard of quality it did not. The lodge is in need of a major renovation. The beds were very uncomfortable and lumpy. The bedding was very light weight and rough. The thing that bothered me most was the carpet was filthy. I get that you are in a park and people hike. We were there at the end of the season too. Even with taking that into consideration it was a poor refection on Princess. The furniture is stained and worn bear. The tables were stained, dirty and sticky. They don’t get wiped up as often as they should. The whole resort deserves a total overhaul to be worthy of the Princess reputation.

We want to thank Cheryl and Juliana for taking care of our accommodations, they were very thoughtful and considerate of our needs. Both of these ladies went above and beyond to help us and were very gracious. I would recommend staying at this lodge just because of their kindness. Also the food at the Alpenglow was delicious and our servers also were considerate.