NPR Reviews Provided by
Denali Crow's Nest Cabins
TripAdvisor Traveler Rating: 443 reviews
A little treasure in Denali!
User: Stephen H from:
Published Date: Jul, 13, 2024
Travel Date: Jul, 1, 2024
Rating: 5
Nice cozy little cabin in a great location, the restaurant is so good no need to go anyplace else! Highly recommended and the staff were also friendly and attentive!! Parking is below the cabins and you can either walk up or they will shuttle you(we enjoyed the brief, short walk). They also run shuttles to local attractions but we had a rental car. Would definitely go again!
Subratings:

Worst service in overpriced dumpy hotel.
User: JessicaS11493 from:
Published Date: Jul, 5, 2024
Travel Date: Jul, 1, 2024
Rating: 1
Very poor experience. Check in was rude and impersonal. Front desk told us to drive up a road where we drop off our bags, then drive back down to parking lot to finish parking. We drove up the road as described, in a minivan, was single road on a cliff no pavement and almost damaged car trying to go down this road and when realized it was not the correct path had to turn around on a cliff. Got to the rooms, neither room had heating and it got down to 45 degrees that night. Elderly grandparents and little kids was not safe. Tried to call but no one answered. In talking with the front desk in the morning, they said I should have come down to the front desk in the middle of the night to find out if there was an emergency number to get help. That seems ridiculous to think - Oh if they don’t answer their phone I should go wondering around at night to see if they have a different phone number posted. Talked to the front desk and they said they aren’t empowered to help, then manager. Manager also not empowered help. So who can help. While the rooms were clean, between the service up front and the service once an issue was identified - I would never recommend to anyone to stay here. Worst experience in my travels of hundreds of countries all over the world. For the price I paid I should have expected 5 star treatment and got less than 1 star. Should have stayed at the motel down the road, would have been a better experience.
Subratings:

Didn’t get there
User: AndrewG619 from: Auckland, New Zealand
Published Date: Jun, 26, 2024
Travel Date: May, 1, 2024
Rating: 1
Made a short notice booking here whilst driving up the Alaskan highway. Was having difficulty with wifi and managed to book for the current day and not the Sun as planned. I only picked this up when I got better reception and checked the email reply 2 days later. I attempted many times to phone the Crows nest but often the phone is busy for hours, possibly off the hook as they service the rooms? When I finally got hold of someone I was put through to the manager, but again phone issues meant this didn’t work and I had to call again. When I finally got to explain the situation, I was told the night I had booked was 100% occupancy and the Sun approaching was 100% occupancy so there was nothing they could do to help me. I had already checked on there website and was aware of many rooms available and 2 in the class of my original booking. Checked again still available. Emailed them this info and was told they had just had some cancellations. Wow a miracle. Ultimately the mistake in the booking was mine. Crows nest made no attempt to recognise that people make mistakes and maybe assist with a resolution, they instead hid behind a lie. Managed to get a room at The Perch 10 min down the road which I can thoroughly recommend.

Denali Lodge Review
User: Christopher L from:
Published Date: Jun, 20, 2024
Travel Date: Jun, 1, 2024
Rating: 3
The lodge has nice rustic decor and clean rooms. However, the shower is outdated and it is hard to maintain a comfortable water temperature. The room was not adequately prepared with no sheets for the foldable bed. The bed also makes it difficult for occupants to move inside the cabin. Overall, it needs some modern updates and better service.
Subratings:

Wonderful location and vibe!
User: Jen R from: Durango
Published Date: Jun, 19, 2024
Travel Date: Jun, 1, 2024
Rating: 5
My husband and I stayed at Crow's Nest for two nights on a recent visit to Denali. It had been our dream to visit the park and hike, but I sprained/fractured my foot three weeks before our trip. (Use handrails on stairs, people!) The cabins are perched with wonderful views as high as five flights of stairs up, which worried me, but the general manager Susan personally emailed me before our stay to say she'd arranged for us to stay on the first floor due to my injury. Though it's about a half-mile walk to the park entrance, I relied on the free shuttle service to the bus depot in the park and to the train, usually with the friendly, cool Andres. Shout out to Frank, too! The restaurant has wonderful food (and views). As a vegetarian, I was grateful that the kitchen can substitute fried tofu on the halibut dish, which comes with a sublime red curry and rice. Patrick even gave us a ride down to the first floor after our meal so I wouldn't have to walk a short distance uphill to a path back to our cabin. So grateful to everyone for such a terrific experience!

© TripAdvisor 2024