Amazing time with my family in the cabins. We visit in September for a weekend getaway... We really enjoyed our time.. the staff members were very nice and attentive to details.. I'm definitely coming back with the fam again. Thank you!!!!!

Awesome place! True Denali experience! Amazing staff and a lot of fun Stuff to do! Susan the Gm and her staff took great care of all our needs! And a great spot to see the northern lights! Plenty restaurants in the area including the Overlook which is great for fine dining! And Prospectors Pizza at the boardwalk!

Seeing quite a few rough reviews on this place. We stayed there for two nights at the very end of August so pretty late in the season. The good - the cabin was clean, fairly spacious, with a few nice touches like in-room coffee and a cooler outside with free ice in lieu of a fridge. Staff was friendly and helpful - bringing us extra pillows and coffee pods upon request. Plenty of hot water in a good shower. The restaurant was good and easy to get to. The rest - yes the floor was slanted, enough to make you wanna be careful but not enough to make it a problem really. The staff was young and you might wonder who’s in charge but they all seemed ready to help, making sure that some of the issues I’ve seen mentioned were addressed (shampoo, off hours phone, golf cart were all made very clear upon check in). As for value, yes it seems pricey compared to other cities in the lower 48 but looking around Denali it’s actually priced about right for what it is. Solid 3 stars overall. Would stay again.

Property is in tough shape - staff do what they can. Recommend you stay somewhere else. Team clearly is afraid of the mgr Paula. Bright spots were Andres and Sergio - extremely friendly and helpful. Front desk personnel were poorly trained.

The staff at the Crows nest all very nice on the day shift. Due to several hiccups in accommodations /communication we only stayed 1 night instead of 5. We pre-paid in Jan for five night stay. We arrived by train early 1:00p)but had no problem waiting till check-in time (4:00p) the staff was supposed to call us. At 6:30 p we checked our luggage was still sitting outside. No one was aware they were to call us. They checked us in, our cabin was definitely on a downward slant. Prior to arrival I had called to schedule shuttle, I inquired at that time about their connectivity for WiFi, cell. I needed to do two mtgs remotely, one on Monday. I was told they have good connectivity. First the tv didn’t work, couldn’t get my laptop to connect when it did it had the death circle and would cut out. The office staff couldn’t get tv to work either. (Gave up) I tried periodically during the night to access. Then when using the shower no hot water at all barely warm. So in the morning started to look for other accommodations. I was very disappointed we decided to check out. Since we had pre-paid advised no refund, not in their cancellation window. Also told I didn’t give them an opportunity to correct during regular business hours. The manager is off on Sun/mon we did not check out till 10:30a. checkout is 11. No one offered to correct or repair that morning prior to checking out. Additionally unless you request close proximity to office, lots of steps to climb. There is a restaurant at the top of the steps called the Overlook very good food/beverages and view. Prepaying for accommodations for a place you haven’t stayed previously and if you are not happy with goods or service provided is risky. In all the years I have been staying, eating, traveling have hardly ever given a negative review. So we forfeited 4 nights booked elsewhere and were much happier.