Seeing quite a few rough reviews on this place. We stayed there for two nights at the very end of August so pretty late in the season. The good - the cabin was clean, fairly spacious, with a few nice touches like in-room coffee and a cooler outside with free ice in lieu of a fridge. Staff was friendly and helpful - bringing us extra pillows and coffee pods upon request. Plenty of hot water in a good shower. The restaurant was good and easy to get to. The rest - yes the floor was slanted, enough to make you wanna be careful but not enough to make it a problem really. The staff was young and you might wonder who’s in charge but they all seemed ready to help, making sure that some of the issues I’ve seen mentioned were addressed (shampoo, off hours phone, golf cart were all made very clear upon check in). As for value, yes it seems pricey compared to other cities in the lower 48 but looking around Denali it’s actually priced about right for what it is. Solid 3 stars overall. Would stay again.

Property is in tough shape - staff do what they can. Recommend you stay somewhere else. Team clearly is afraid of the mgr Paula. Bright spots were Andres and Sergio - extremely friendly and helpful. Front desk personnel were poorly trained.

The staff at the Crows nest all very nice on the day shift. Due to several hiccups in accommodations /communication we only stayed 1 night instead of 5. We pre-paid in Jan for five night stay. We arrived by train early 1:00p)but had no problem waiting till check-in time (4:00p) the staff was supposed to call us. At 6:30 p we checked our luggage was still sitting outside. No one was aware they were to call us. They checked us in, our cabin was definitely on a downward slant. Prior to arrival I had called to schedule shuttle, I inquired at that time about their connectivity for WiFi, cell. I needed to do two mtgs remotely, one on Monday. I was told they have good connectivity. First the tv didn’t work, couldn’t get my laptop to connect when it did it had the death circle and would cut out. The office staff couldn’t get tv to work either. (Gave up) I tried periodically during the night to access. Then when using the shower no hot water at all barely warm. So in the morning started to look for other accommodations. I was very disappointed we decided to check out. Since we had pre-paid advised no refund, not in their cancellation window. Also told I didn’t give them an opportunity to correct during regular business hours. The manager is off on Sun/mon we did not check out till 10:30a. checkout is 11. No one offered to correct or repair that morning prior to checking out. Additionally unless you request close proximity to office, lots of steps to climb. There is a restaurant at the top of the steps called the Overlook very good food/beverages and view. Prepaying for accommodations for a place you haven’t stayed previously and if you are not happy with goods or service provided is risky. In all the years I have been staying, eating, traveling have hardly ever given a negative review. So we forfeited 4 nights booked elsewhere and were much happier.

Friendly and accommodating staff. Our little cabin leaned to the right, so much so, that my wife's moisturiser jar slide of the side table. This also affected the bed, on a bit of a lean. Built high on the hillside and the staff advised depending on the winter conditions sometimes the cabins lean..... Great water pressure in the shower. No direct call to reception, used own mobile. Very warm during our visit. The walk up the level five is step or you can take the stairs.

The place needs help! The rooms are very, very rustic & don’t come with a whole lot of pizazz for the money they charge. I think this is the fault of the owner. It appears he doesn’t live on property even though his house was there. I can tell you what made the stay here worthwhile was the manager Andres Chavez. When we arrived at the room the bed had a huge crater in the middle where you sleep. He came to look at it & said he knew about the issue but would fix it. Offered us another room, but the view on this room was spectacular. He dragged 2 mattresses up from other rooms only to find out it was a broken box spring. There is no easy way to get anything around this property without carrying it on your back or hauling it up the hill in a golf cart, but he had the staff working to make sure we were comfortable. We stayed right next to the hot tub, but missed out because it closed at 8pm, but he said he would get permission if we wanted to use it because we were waiting for our bed to be fixed. When we looked in the hot tub there was scum 🤮 floating in it like the cleaning ppl hadn’t touched it in days. When we woke up the next morning, we had no hot water & Andre had given us his cell # for any other problems since at 10pm there is no front desk staff to help - they all get on a bus & leave, not one minute later. We called Andre about the hot water & he immediately jumped to fix the problem, we were traveling with friends so I used another one of our rooms to shower while they fixed that issue. (It took about 5 hours to fix the water issue). The next day my shower was fine but by the end the water was cold again. Each cabin level has its own water line so the whole 5 level had no hot water as we had friends staying in another room & they had the same issues. The TV didn’t work in 2 of the 4 rooms we rented. Andre was continually running between our rooms to make our stay better. Andre was like a personal concierge to us during our stay & had it not been for him we would have stayed somewhere else & I would have asked for a full refund. The owner of this property won’t even stay here, it needs updated more than he dares to do, but he’s charging 5 star prices. The couch in our room (507) was so bad I was afraid to set anything on it let alone me sitting on it. The bed was against the wall so for me to get out of bed, I had to crawl over my husband. Mind you we rented a suite for the higher price. There is no AC so they bring you fans but leaving the windows open brings mosquitos when it was in the 80’s. It was a bit chilly at night & the heater was a wall unit that brought very little heat. The other good thing about this place was the restaurant/bar. We had a cocktail with Cabe & what a personality! We loved him. Went out of his way to make me a drink I could love instead of like since I like only sweet girlie drinks. Alaskan Rockslide. 🧊 🍹 Thanks to Andre & Cabe for being the best part of this stay. If you are the owner & reading this you need to take your offseason & make the needed upgrades to these rooms because for the $ you are charging they should not have these issues. I’ll be sure to stop & visit your good employees on our next trip if you are lucky enough to keep them around, but we will stay somewhere else. I am glad we got to know your manager, Andres, he did his very best with the tools you gave him, but his hands were tied on just how much he could do because of your lack of attention to your property. Do better at taking care of your employees & your property. I also want to mention Ivan, he was a student from Bulgaria. Very nice & always accommodating to rides loading & unloading luggage, getting ice, towels etc. Lots of good staff at least the ones that made themselves available to us, but that’s the best thing about this place.