NPR Reviews Provided by
Diamond Lake Resort
TripAdvisor Traveler Rating: 419 reviews
Terrible. Mice & Mangement not interested nor available to change rooms - in nearly empty hotelto guests
User: marykW9150LY from:
Trip Type: Couples
Published Date: Oct, 17, 2022
Travel Date: Oct, 1, 2022
Rating: 1
Crater Lake was full so we booked a night here. We stayed the night of 5 October 2022. Room 5A. Two mice in the room. Normally mice run away when you turn the light on - but these didn't. At 1030 PM, went out to call the hotel After Hours number. The recording says not to leave a message, as they don't check the number after hours. (!) Spent 4 hours trying to get the mice out. They crawled all over the small table, our clothes and shoes, couch and onto the bed where I was sitting upright with the light on. (!!) Finally gave up, around 0200 and laid out food so they'd leave us alone and tucked sheet in all around us. They did hop on the bed. It was just disgusting. We washed everything as soon as we could. Management the next morning was.. dismissive. I talked to them at 0800. We checked out shortly thereafter, before breakfast. I told the front desk I assumed I'd hear from them. Today is October 17 and I have not. Desk clerk apparently not aware that after hours phone doesn't work and seemed embarrassed. The lodge is in the country so mice aren't completely unexpected. But they should not be in the rooms and if they are, you need to either change the guests' room or get rid of the mice. Simply ignoring them and ignoring the guests is just unacceptable. I am also advising the California Dept. of Consumer Affairs as this is a health issue. It occurred to me later that I should have taken photos - though I doubt the hotel would care. And I was both disgusted and exhausted. In fact, it would have been easy to do a 10 minute (at least) video. These mice were not at all intimated by they lights or us. Incidentally, I really prefer to highlight good things about hotels and staff. This is the first negative review I have written - in 30+ years of travel.
Subratings:

Read all the reviews!
User: suebPennsylvania from: pennsylvania
Published Date: Oct, 17, 2022
Travel Date: Sep, 1, 2022
Rating: 2
Diamond Lake Last Resort would be an apt name. I can't even begin to describe the 100 year old cabin by the lake. I thank them for sending the sheets to a laundry - they were clean or I never would have been able to relax and sleep. The old school bedspread was a different story! Tiniest bathroom ever but not dirty. Thank goodness we had lovely weather and could be away from the cabin all day. I understand it must be hard to invest in improvements to these old places, but right next door to our cabin was a newly built house like structure! You might want to ask about staying there if you value creature comforts in any way.
Subratings:

Really Awful!
User: Conover50 from: Huntsville, Alabama
Trip Type: Couples
Published Date: Sep, 21, 2022
Travel Date: Sep, 1, 2022
Rating: 2
We stayed in one of the “motel rooms”, but it more resembled “indoor camping”. The bed was old and the pillows were lumpy and ancient. The floor was so dirty, your feet turned black walking across the floor. The first morning our coffee maker didn’t work, so we dropped it off at the front desk where she said maintenance would take care of it. On our return, it was still sitting there. We were told “none of these work. You can walk back down here at 7:00 tomorrow for coffee.” “Here” was a different building across the parking lot from our room, and we were up and needing coffee two hours before that. They are the closest thing we could find to Crater Lake, but be forewarned: you must provide your own coffee, pillows, and bring some black socks for your feet.
Subratings:

Great location but.....
User: cprudh0n from: Fort Lauderdale, Florida
Trip Type: Couples
Published Date: Sep, 12, 2022
Travel Date: Sep, 1, 2022
Rating: 2
We reserved ahead for two nights. We left after the first night even though we couldn't get a refund. We were assigned a motel room, 23B, which was so badly in need of renovation that we just couldn't stay another night. The flooring, beds, plumbing, odor, door lock, etc. Everything was way past its peak. Diamond Lake is beautiful though. Also the description said that this resort was close to Crater Lake NP. It was twice as far as they stated. Fortunately we were able to get in at the Crater Lake Lodge. It was worth the extra $$$$.
Subratings:

Not worth the price
User: E6180TTdianeb from:
Trip Type: Couples
Published Date: Sep, 11, 2022
Travel Date: Sep, 1, 2022
Rating: 1
The people were wonderful. The accommodations not so much. The only thing in the cabin that was clean were the sheets and towels. The blinds were disgustingly filthy and some were too short for the windows, so I had to put towels on the window sill for privacy, the windows were filthy, the interior doors looked like they went through a demo derby and the pillows were LUMPY! Never have I ever slept on a lumpy pillow. Don't care to again. The kitchen faucet leaked, the walls had spills on them and the shower curtain was black at the bottom. Not worth the price.
Subratings:

© TripAdvisor 2022