NPR Reviews Provided by
treew0rker from: Bournemouth, United Kingdom
Trip Type: Family
Published Date: Jul, 11, 2021 Travel Date: Jul, 1, 2021 Rating: 2
Not as good as they sell it.
The cabin was cramped with very obvious mould in the refrigerator. The furniture is well worn and the cabin needs a refit. Most do not have air conditioning and in summer they are warm. On a plus note the bed was comfortable but don't worry, the trucks on the highway will keep you awake. The shower unit was fairly new but cramped. The website shows you lots of pictures of the new cabins but most seem to be the older ones which need replacement. Yes it is only about 44km to Jasper. Which is not unreasonable. They do allow pets. As the neighbours dogs liked barking which is annoying. The front desk staff were polite but hardly interested in our concerns. We wouldn't stay again.
Trip Type: Family
Published Date: Jul, 1, 2021 Travel Date: Jun, 1, 2021 Rating: 2
The views are spectacular! The pool/BBQ are awesome! Unfortunately the restaurant is closed permanently, the selection @ the store ex. Tylenol or Advil is sparse especially being half an hour outside of Jasper! Both fridges didn’t work & one had to be replaced, the other one never got fixed! Lost some food & watch when booking only 2 rooms have A/C, they don’t supply fans, we had to buy one..
Trip Type: Family
Published Date: Jun, 20, 2021 Travel Date: Jun, 1, 2021 Rating: 1
My family and I came to visit for only one night. My list of complaints is longer than the dictionary. Half the lamps do not work, bugs (dead and alive), crumbs of random foods under our mattress, stains on the sheets, horrible smell, loud sounds, and bad interior designing, I tried to open the couch mattress the table was right in front of it! Both my sister and I slept with our masks on. Very dirty. On the door there is a list of promises that specifically say “All bed linens, and towels have been washed between stays” I refuse to believe this. We checked for bed bugs, thank goodness we didn't find any. We cleaned the mattress our selves, and gladly we had brought our own sheets. I do not recommend a stay at this place, however it is completely up to you.
KayeEdmontonAlberta from: Edmonton, Canada
Trip Type: Couples
Published Date: Mar, 11, 2021 Travel Date: Mar, 1, 2021 Rating: 4
Lovely well kept cabins approximately 45 km outside the town of Jasper. Check in was very quick and we proceeded to our cabin. We were in the executive cabin which consisted of one bedroom with king size bed. The bed was very comfortable with white linen. There were two tvs. One in the living room and one in the bedroom. We prepared our own meals and found the kitchen well equipped. We took advantage of using the bar b que to cook a steak. Beautiful scenery from our cabin window. Check out was easy as we just had to phone the front desk to let them know we were leaving. The living room had a fireplace but had a very low difficult to see flame. I would book Pocahontas Cabins for a future visit.
KatieCedm from: Edmonton, Canada
Trip Type: Couples
Published Date: Mar, 10, 2021 Travel Date: Feb, 1, 2021 Rating: 1
Don’t waste your money
My husband and I were trying to figure out where to go; Jasper or Banff. After much consideration and many people mentioning, we decided to stay at the Pocahontas cabins. They are 25 mins away from town. Not attached to a neighbor. Pet friendly and have kitchenettes. EXACTLY what we wanted. We checked in to our “deluxe cabin” got our keys and thought after the the long drive we could relax and put our feet up. We were wrong. It smelled dirty. It WAS dirty. We are not talking “covid protocol” even. We mean the STANDARD of cleaning was non existent. Luckily we brought lysol wipes and microban. Also after talking to neighbors, no one was staying our suite before we came, and they saw cleaners in there for about an hour) The knobs on the stovetop were covered in gunk and food. We wiped the remote and my lysol wipe was black. (They have a sign that says they wipe all main surfaces touched, especially the remote-ya ok, my wipe wouldn’t be black then) (We took pictures of everything too) The cabinets were gross with food, grease and debris.. We ended up washing all cutlery, plates, utensils, etc that we knew we would be using and cleaned out the drawers. We looked at the fridge. It was filthy. The handle was black so you knew it wasn’t ever wiped. The freezer continued to leak onto our food in the fridge the entire stay. The bathroom was decently cleaned except the front of the toilet (barf) and I don’t think they vacuumed or swept-ever. There were lots of spider webs throughout the cabin. The bedroom furniture was quite gross. The drawers had dead bugs and some oily substance in it. The linens and bedding seemed clean but didn’t smell clean. I am pretty sure we left this place cleaner then when we received it. We brought our pictures and lysol wipes to the front counter to chat with them over their standards they supposedly hold. Their answer; “we will comp you.” We weren’t even looking for that. We wanted to know going forward what they would change, as this is UNACCEPTABLE even in “normal” times. (And no we weren’t the only ones with this complaint. We talked to our neighbors as well)
It’s too bad because they are great little cabins outside of town, away from everyone, away from the hustle and bustle, and to top it off pet friendly! We were looking forward to this so badly since we’ve been stuck at home. Such a disappointment. If they don’t start changing their cleaning standards they are going to have a run down location soon enough and with all the competition and people trying to get away from the city, you’d think this would be their first priority. They should be happy they are even allowed to be open during a pandemic. Shame on you Pursuit.