NPR Reviews Provided by
KayeEdmontonAlberta from: Edmonton, Canada
Trip Type: Couples
Published Date: Mar, 11, 2021 Travel Date: Mar, 1, 2021 Rating: 4
Lovely well kept cabins approximately 45 km outside the town of Jasper. Check in was very quick and we proceeded to our cabin. We were in the executive cabin which consisted of one bedroom with king size bed. The bed was very comfortable with white linen. There were two tvs. One in the living room and one in the bedroom. We prepared our own meals and found the kitchen well equipped. We took advantage of using the bar b que to cook a steak. Beautiful scenery from our cabin window. Check out was easy as we just had to phone the front desk to let them know we were leaving. The living room had a fireplace but had a very low difficult to see flame. I would book Pocahontas Cabins for a future visit.
KatieCedm from: Edmonton, Canada
Trip Type: Couples
Published Date: Mar, 10, 2021 Travel Date: Feb, 1, 2021 Rating: 1
Don’t waste your money
My husband and I were trying to figure out where to go; Jasper or Banff. After much consideration and many people mentioning, we decided to stay at the Pocahontas cabins. They are 25 mins away from town. Not attached to a neighbor. Pet friendly and have kitchenettes. EXACTLY what we wanted. We checked in to our “deluxe cabin” got our keys and thought after the the long drive we could relax and put our feet up. We were wrong. It smelled dirty. It WAS dirty. We are not talking “covid protocol” even. We mean the STANDARD of cleaning was non existent. Luckily we brought lysol wipes and microban. Also after talking to neighbors, no one was staying our suite before we came, and they saw cleaners in there for about an hour) The knobs on the stovetop were covered in gunk and food. We wiped the remote and my lysol wipe was black. (They have a sign that says they wipe all main surfaces touched, especially the remote-ya ok, my wipe wouldn’t be black then) (We took pictures of everything too) The cabinets were gross with food, grease and debris.. We ended up washing all cutlery, plates, utensils, etc that we knew we would be using and cleaned out the drawers. We looked at the fridge. It was filthy. The handle was black so you knew it wasn’t ever wiped. The freezer continued to leak onto our food in the fridge the entire stay. The bathroom was decently cleaned except the front of the toilet (barf) and I don’t think they vacuumed or swept-ever. There were lots of spider webs throughout the cabin. The bedroom furniture was quite gross. The drawers had dead bugs and some oily substance in it. The linens and bedding seemed clean but didn’t smell clean. I am pretty sure we left this place cleaner then when we received it. We brought our pictures and lysol wipes to the front counter to chat with them over their standards they supposedly hold. Their answer; “we will comp you.” We weren’t even looking for that. We wanted to know going forward what they would change, as this is UNACCEPTABLE even in “normal” times. (And no we weren’t the only ones with this complaint. We talked to our neighbors as well)
It’s too bad because they are great little cabins outside of town, away from everyone, away from the hustle and bustle, and to top it off pet friendly! We were looking forward to this so badly since we’ve been stuck at home. Such a disappointment. If they don’t start changing their cleaning standards they are going to have a run down location soon enough and with all the competition and people trying to get away from the city, you’d think this would be their first priority. They should be happy they are even allowed to be open during a pandemic. Shame on you Pursuit.
Keith S from:
Published Date: Jan, 12, 2021 Travel Date: Dec, 1, 2020 Rating: 3
Clean and comfortable
My wife and I stayed at Pochahontas cabins in Dec 2020. Covid precautions were in place. While the unit we stayed in was clean and comfortable we were disappointed in minimal amenities given the price of the 'cabin room'. The quarters were cramped and the furnishings a tad worn.
- Value: 2
- Cleanliness: 4
- Service: 3
Trip Type: Family
Published Date: Nov, 29, 2020 Travel Date: Aug, 1, 2020 Rating: 1
Don't get near this dump
Worst customer service ever. Messed up our reservations then told us we have to pay extra for upgrades to what we originally booked. We agreed because we didn't wanna ruin our vacation. When we went to check out they over charged us for no reason, we asked for an explanation and clarified that they early charged us double for one of the nights. They were so rude and refused to review their charges. The lady told me that she doesn't know why they are double charging but that I should pay anyway?! What a biitch. Ruined my whole vacation. Ended up walking out and will file a dispute with my credit card company.
Published Date: Oct, 13, 2020 Travel Date: Oct, 1, 2020 Rating: 2
Price vs Value - Overpriced and a Disapointment
We have driven past Pocahontas Cabins for years and decided to book. We booked a cabin for 4 for one night (Oct 9). We were showing the mountains to friends and wanted to show them a highly rated accommodation. What a disappointment. The cabin we got was old and worn, not one of the newer ones. This cabin had a a double bed and a pull out couch. The couch was cottage grade. The pull out bed would not stay open. We4 had to sleep at the opposite end to keep it open. The mattress was as lumpy as a gravel road. The kitchen table was wobbly, the kitchenette was not suitable to cook a simple meal. The shower head was gross. It hadn't been cleaned in a long time. The tub would not empty. There was no way you could stay there for more than one night. There was NO comfort at all. The cost was the same as one of the newer cottages. We were extremely disappointed. When we checked out, we told them. All that was said was that they would let the Manager know. I expect some kind of refund. We will never stay there again.
- Rooms: 2
- Cleanliness: 2
- Service: 3