NPR Reviews Provided by
Jackson Lake Lodge
Connie F from: Ashland, Oregon, United States
Published Date: Oct, 9, 2023 Travel Date: Oct, 1, 2023 Rating: 5
We stayed here on the last night of the season, Oct. 3, in a lodge mountain view room. An incredible attention to detail was used in appointing the room for both efficiency and comfort. We found dinner at the grill counter to be great fun and the breakfast buffet to be very good with an amazing view of the mountains. Staff was incredibly friendly and you would never know they had put in a full season and were on their way out the next day. It was a great stay.
- Value: 4
- Location: 5
- Service: 5
Donald H from: West Islip, New York
Published Date: Oct, 8, 2023 Travel Date: Oct, 1, 2023 Rating: 4
The views were great, lodge was classy, food was poor.
Amazing views! We stayed in the 900 cabins - has to be the best views in the place! Amazing! Easy to get to . Beautiful lodge! Gift stores, bar, fancy restaurant and a diner. The restaurant has just ok food, but you need a reservation well in advance. And they are NOT pleasant about it. The diner had better food, but it's loud and just a diner. The bar was nice, but the food was terrible - I mean really bad. Everyone was nice and every part of the place was clean and beautiful. The views and location made it great.
John M from: Oakland, California
Trip Type: Friends getaway
Published Date: Oct, 3, 2023 Travel Date: Oct, 1, 2023 Rating: 4
Nice experience overall
We had reservations that were honored promptly. Nice seating with great view. The servers were attentive to our needs. The food was good but not great. Steak Frites were ok, the Caesar salad was good. Our group of 6 were there for more than 1 ½ hours, a little long.
MDDdolphin from: Las Vegas, Nevada
Published Date: Oct, 2, 2023 Travel Date: Sep, 1, 2023 Rating: 4
It’s The Location!
Inside the park, Jackson Lake is the place to stay. The Moose Pond rooms have amazing views of the Tetons, lake and wildlife viewing. End of season colors are spectacular. Bring binoculars. King size bed is comfy. A bit pricey, but location is everything. Rooms are somewhat spartan. No TV, but Wi-Fi is free and pretty good. No daily housekeeping. Additional towels on request. No microwave. At this price point, we would have expected in room water for free and a somewhat better amenity and service package. Prices are characteristically high for remote and touristy locations, and the premier national parks are no different.
The Lodge building houses the upscale Mural Room restaurant, a bar, and an old school counter diner. Outdoor tables and fire pits make for lovely evenings at sunset. Yellowstone is a short 15 minute drive north on the connecting highway.
- Value: 3
- Location: 5
- Service: 3
pfbaumann71 from: Annapolis, Maryland
Published Date: Sep, 30, 2023 Travel Date: Sep, 1, 2023 Rating: 2
Disappointing Property with Amazing Views
While the Teton mountain views are amazing, the Jackson Lake Lodge needs an overhaul to their cottages as well as improvements to food and customer service. Mountain view cabin rates at $600+ per night and Mural Room restaurant pricing and service don't equal the value we received so it warranted an honest review here.
We stayed in a mountain view cottage room. Basic in room amenities not working included the coffee maker, and toilet flapper (maintenance had to be called). It's fine not to include housekeeping, but there should be enough towels for a 2 night stay and some larger trash cans.
Dinner reservations were made in the Mural Room for my wife's Birthday, and it took about 25 minutes after we arrived to be seated. Drinks arrived in a timely fashion but the food took over an hour to get to the table. They totaly lost the salad order and just brought our entrees.
An in-room gift of wine and a cheese plate was called in to the lodge by some friends for our special Birthday occasion. The card did not reflect this gift was from our friends so we thought it was from the lodge, until our friends called to ask if we had gotten their gift. Awkward and embarrassing! When mentioned to the front desk, the individual didn't seem to care; his response was "that's not our area, it's the bell captain, but I'll make a note of it". I expected more from this property.
While the location and views are great, we would stay elsewhere and drive further for future stays. What was to be an amazing Birthday weekend, was disappointing in many ways. It's surprising the number of decent reviews I have seen. Perhaps we stayed close to the end of their season, so staff was ready to go home and didn't really care.