The lodge location is conveniently located in the middle of the park. The staff were very friendly, professional, and very helpful. The rooms were a good size, clean and had useful amenities. The beds and linens were very good and the bathroom was well appointed. The two onsite restaurants had very good food and good staff. There was a problem with one of our meals which the restaurant manager promptly addressed once it was brought to his attention.

First the good. The view from the MountAin view cottage in the 500 building is nothing short of spectacular. Nice balcony. Comfortable beds. The bad. No hot water and from talking to fellow travelers this is an ongoing issue. The staff at the front desk only say “we’re working on it” but that doesn’t get you a hot shower. Also the reservation system is a rip off. You have to make it through a private company that charges 10% so they charged me 150$ for a ten minute conversation and a room with no hot water. Our politicians are against junk fees but this is a whopper.

Would love to come back here! The views are incredible, as well as the staff being lovely and welcoming, in particular the waiters at the Pioneer Grill. We stayed in the hotel part rather than the lodges, the room was lovely and clean. No complaints!

I tried to make the booking on the website but the website did not work. At the end of putting everything in, it would produce an error just saying that it couldn't complete the reservation. I had to wait until the next business day to call to make a reservation over the phone. The person I spoke with to make the reservation over the phone was incredibly rude (and this basically just involved taking my name and my credit card number). This isn't a good sign of what is to come for the hotel stay and the staff there in person.

We really enjoyed our stay in a cottage at JLL. The cottage was spacious, with fridge & hot water, lots of room for gear and a table for spreading our maps or enjoying a post-hike beer. Very comfortable, atmospheric room. Bathroom was recently updated. It's very quiet, too. The JLL lobby has spectacular views. We spent our downtime reading in the lobby and soaking up the Americana. Also, the sunsets are amazing from the lobby. There are several hikes from the Lodge and there's a stable and a pool, so you don't have to drive to enjoy amazing adventures. We visited at the tail end of the season. The staff was hard working, knowledgeable and fun to talk to. They were exhausted from 4 months of hard work, but they maintained excellent standards. We would love to return!