ULUM Moab is a lovely reprieve from the touristy bustle of Moab. The views are stunning and it is a relaxing place. It is 30 minutes south of Moab without much hiking on-site. The on-site restaurant adds convenient dining however food quality is average. While it is a luxury camping experience and the bed was very comfortable it was definitely chilly inside the tent while sleeping.

After having several fantastic stays at Under Canvas properties, we decided to give Ulum a try for an even upgraded experience. Overall, it was a decent stay but definitely not the “best of Under Canvas” or “luxury” experience Ulum claims. And definitely not worth the $3,000 price tag. On the positive side: the location, though a drive from Moab, is secluded and scenic. It’s the perfect place to relax (fyi- there is zero cell service and very limited WiFi, if that’s important to you). The restaurant and staff there are fantastic, though the food offerings are quite limited. The dipping pools, electricity, and upgraded shower are nice improvements from the Under Canvas locations. However, we won’t be returning to Ulum due to their management’s disinterest in providing quality customer service and responding to issues. Upon checking into the tent, we noticed a layer of ash/soot covering every surface in the room. When we lit the wood stove that night, we understood why. The stove, even when operated per the instruction manual- both the one provided by Ulum and the manufacturer’s manual, which we looked up- produced a high level of smoke into the room. On the second night, we were awoken at 3 am to a smoke alarm and a tent filled with smoke. The stove was completely closed and we hadn’t added wood for several hours, yet smoke was seeping through the stove door and chimney. This would be alarming to any visitor, but particularly me, as I was 7 months pregnant during the stay. We tried our best to air out the tent, but with the amount of smoke and temps in the 30s, had no choice but to leave our tent in the middle of the night. The woman on duty overnight was lovely and understood the issue, and explained there had been issues with the stoves. She assured us our room would be cleaned first thing in the morning and bedding changed to help deal with the smell, and that management would talk to us about resolving the issue. Unfortunately, when we returned to our tent later that afternoon, nothing had been tended to. We had to call housekeeping to change our bedding, and maintenance to look at the stove (maintenance also explained the issues Ulum has had with the stoves, and told us the chimney on our stove was filthy and hadn’t been cleaned in some time). We didn’t want to ruin the rest of our stay, so we decided to stay positive and not make a huge issue. We didn’t use the stove again, though it was quite cold (they did give us space heaters, which helped a bit). We were again assured that all management staff was aware of what had gone on and would reach out. We checked out this morning and received our final bill for the stay, and no word from Ulum management. This property is now in its second season and should have the kinks worked out, but feels very green in terms of operation. If looking for an elevated glamping experience in the area, Under Canvas Moab may be a better choice until Ulum gets luxury figured out.

We've stayed at similar properties in the past and we're very impressed with the level of service and the overall atmosphere of Ulum. The staff were all amazing! Tyler and Garett, in particular, really helped in picking out some amazing hikes in the nearby parks. I do wish the wine selection was a little larger and our electric blankets had some issues staying on all night. Other than that, it was truly an amazing experience.

We had no idea what to expect for a "glamping" experience. Well it was beyond amazing. As soon as you arrive a staff member greets you and takes your luggage to a truck like golf cart. Once checked in you are taken to your tent and it's like no other tent I've ever been in. It is beautiful and all the amenities of a nice hotel with a view that is beautiful. The food and drinks at the restaurant were all wonderful, again the staff is attentive and friendly. There was a swamp cooler that cooled the tent within minutes. At night you didn't need it and with no bright lights the night sky was something we don't see much of at home. No light pollution here! It is on the pricey side but we felt it was worth it and would definitely return.

Everything one could want in a luxury glamping experience and then some! With the tents fully equipped with a woodstove, shower, toilet, sink, electricity to power lights and a tea kettle, not only is one getting a great night's sleep in a very comfortable bed, but also a very restorative experience overall. The shared amenities such as the restaurant, dipping pools (hot and cold) and live music were all delightful and worth coming back for.