NPR Reviews Provided by
Defiance House Lodge
K4894ISac from: Alpine, Utah
Trip Type: Family
Published Date: Aug, 6, 2023 Travel Date: Jul, 1, 2023 Rating: 4
Nice stay at Defiance House
I have never stayed in a hotel in Lake Powell, but we needed a room to get two kids out of the heat at night. I was pleasantly surprise with the room. Super easy check-in. We arrived late and were starving and they left the kitchen open for us so could eat a pizza. Room was clean and comfortable. We also had a great view of the Lake. We will be staying here again next year.
TayUtah from: Utah
Published Date: Oct, 24, 2022 Travel Date: Oct, 1, 2022 Rating: 4
This is by far the best we have seen this hotel ran!
This is by far the best we have seen this hotel ran, we've been coming for over 10 years. The front desk attendant was super friendly and helpful, the manager was clearly hustling when we were there late in the day. Every employee was very friendly. Great work management! My only complaint is that the restaurant is slow and choices limited in the off season. But I'm sure it's out of the control of management due to limited staff and food availability. This is the perfect place to rest after a day on the lake, close to the Bullfrog launch ramp with power in the parking lot for overnight boat charge.
- Value: 4
- Location: 5
- Service: 5
Trip Type: Solo travel
Published Date: Jun, 5, 2022 Travel Date: Jun, 1, 2022 Rating: 5
Nice, clean,quiet and great location.
I stayed two nights in June, 2022. The lodge offers enough amenities for a pleasant
trip. The room was clean and offered all needed; refrigerator, microwave and flat screen with lots of channels. The best feature is the view and locality. I had a couple meals at the Anasazi. They were pretty good, not great. As are many businesses they seem to be understaffed but employees were doing their best. I have stayed here before and hope to do so again.
Trip Type: Family
Published Date: Jul, 8, 2021 Travel Date: Jul, 1, 2021 Rating: 1
Don't count on 4:00 pm check in
We stayed in a family unit the first of July 2021. They had adequate room and were furnished ok?(2 cups for a 3 bedroom unit among other things) and clean. The problem was we had planned to cook dinner as we had read the restaurant, the only restaurant in this very remote location was not so great. We arrived at 3:40 and were told by a snotty receptionist that check is was not until 4. I said, "no problem, Ill be back in 20 minutes." I came back at 4 and was told that there are only 3 house keeper today and they had not yet cleaned the unit and there was no estimate on time. (I SHOULD HAVE READ THE REVIEWS BECAUSE THIS IS VERY COMMON, so shame on me for even trying to cook and stay here). So I wait an hour and a half in my family's hotel room(their check in was on time). Went back, sorry not done yet. Finally I tell the manager we had planned to cook for my family that was staying in the hotel, (13 people in all) but would not be able to do so as my trailer was not ready. I asked if they could comp us a meal since there was no check in in sight. We were offered 3 free appetizers and a dessert but no way a meal. Manager gets ahold of housekeeping and says our promised time would be 1 hour. It took an hour and a half to get the room.
Bottom line we received our room 3 hours after the promised time. no meal. 100 degree heat. Paid over $300 for the unit. If Aramark did not have a monopoly service would hopefully be better. DON"T expect to check in on time in a family unit and do NOT expect good service!!
- Value: 1
- Sleep Quality: 3
- Service: 1
annettefR5781UL from: Utah
Trip Type: Family
Published Date: Jun, 1, 2021 Travel Date: May, 1, 2021 Rating: 1
Worst stay ever and rude staff!
Absolutely horrible!! We arrived late at night and there were 0 directions as to where the cabin was. No map no nothing. We walked around for an hour trying to figure out where the cabin was. Then figured out that the cabin was down the street but it was locked! They were supposed to leave the keys in the cabin but didn't. I called the front desk manager TJ who was extremely annoyed that he had to come down and give us the keys to the cabin and had an attitude. They have made no attempt to make this right and have a do not care attitude. Will never stay there again and would definitely not recommend. The sad thing is that the staff could care less that we had to search for our room in the dark for over an hour which was awful because we just drove 5 hours to get there and had little kids with us.