NPR Reviews Provided by
Hotel Edgewater
TripAdvisor Traveler Rating: 918 reviews
Would not recommend!
User: Ruby F from: Keaau, Hawaii
Published Date: May, 21, 2024
Travel Date: May, 1, 2024
Rating: 2
This hotel was definitely not worth the money. The room was not that clean, the heater didn't work and we were there on a cold , wet windy day and looking forward to warming up but the heater only blew cold air which they said they'd "have maintenance look at it in the morning" meanwhile we were cold. We asked for extra blankets and staff was polite and helpful but was not impressed with this hotel AT ALL. Then we tried watching tv in the evening and the tv wouldn't work. Would not recommend this hotel at all. Then parking for the hotel was over a block away!
Subratings:

Good option in Seward
User: tdogsma from: Edinburgh, United Kingdom
Published Date: Sep, 2, 2023
Travel Date: Aug, 1, 2023
Rating: 4
Comfortable hotel with a good location in Downtown Seward. Good amenities and breakfast options. Only improvement would be adding a hotel bar, it lacks a little permanent social space as the breakfast area is closed after service.

Awful
User: strictlysardinia from: Cagliari, Italy
Published Date: Aug, 31, 2023
Travel Date: Aug, 1, 2023
Rating: 1
Awful hotel. The room is small, cramped and not functional and we hardly had space to put our stuff. Cleanliness was debatable to say the least: one day they made my bed but not my friend’s, another day they didn’t make our beds but evidently got in the room to change towels. Breakfast is as depressing as it can be. It’s a buffet breakfast served in paper bowls/cups and plates and with plastic cutlery. In 2023 and when there’s such a push to be more environmentally responsible it’s absolutely unacceptable to totally disregard the basics of environmental protection. The hotel refused to accommodate my lactose intolerance of which they had been made aware upon booking. When I asked for some dairy free options I was offered none. When I suggested getting some for the day after, the manager (who refused to see me, btw) sent a message that “we don’t do that.” Again, it’s 2023 and this is the US where everything is available and being unaware of dietary needs is not acceptable, and completely refusing to accommodate for something that would have costed a mere couple of dollars shows how shortsighted they can be. I will not go back and would never recommend this hotel.
Subratings:

Great Customer Service-Home Away From Home Feel
User: CHF2010 from: Chicago, Illinois
Published Date: Aug, 12, 2023
Travel Date: Aug, 1, 2023
Rating: 5
Really great hotel-We appreciate the customer service. Jose was very helpful and went above and beyond to make sure our family was comfortable especially seniors with mobility challenges. That meant so much to us and made our trip possible. Thank you for a great day stay and we look forward to returning!

Great employees, great place.
User: Stacy S from:
Published Date: Jul, 29, 2023
Travel Date: Jul, 1, 2023
Rating: 5
Diana was wonderful with our booking and check in and making sure we were happy during our stay. The hotel is clean and is in a great location in downtown, near some great restaurants. I’d recommend staying there if your looking for a place in Seaward.

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