NPR Reviews Provided by
Denali Park Village
JennKSmith05 from: North Carolina
Trip Type: Family
Published Date: Jun, 4, 2020 Travel Date: Jun, 1, 2020 Rating: 1
We have reservations for July. I have tried multiple times to contact resort but no one answers.
After about 16-18 mins of being on hold the phone system kicks me to a customer service survey and hangs up. This has happened multiple times. We had reservations at multiple places across Alaska and this is the only place having the customer service problems. This is disappointing but wanted to warn others away from using this place given the difficulty in communicating with them.
kimberly656 from: Denver, Colorado
Published Date: May, 13, 2020 Travel Date: Apr, 1, 2020 Rating: 1
cancelled my reservation but no refund!
I booked a trip for this summer and received a confirmation. Three days later they decided to delay opening the lodge until after our trip. I have been awaiting a refund for over 2 weeks. The response I get is that the computers are down. I promise I will never be a guest at an Aramark property in the future.
NancTZ from: South Windsor, Connecticut
Published Date: Jan, 21, 2020 Travel Date: Aug, 1, 2019 Rating: 3
Looks better than what it is
This is a very large lodge. Seems to carter to cruise/bus tour groups. they have it set up as a rustic village so looks nice. rooms are small but clean. Nice river view on property. Restaurant very overpriced but had breakfast there during our stay as breakfast hours open early and not convent to go into town for breakfast and then have to return to lodge.
- Rooms: 3
- Sleep Quality: 3
- Service: 3
AD569 from: Champaign, Illinois
Trip Type: Couples
Published Date: Dec, 1, 2019 Travel Date: Aug, 1, 2019 Rating: 3
Good rooms, not organized
Comfortable bed in the room. Easy access to nearby trail. We had a quiet room on the corner away from the live music. But shuttle pickup not coordinated with full-day tour that is coordinated by the same company that owns the hotel. The shuttle schedule ends for the day before the last tour returns. The front desk even confirmed our tour the previous night.
kenmac1 from: Spring Valley, California
Published Date: Dec, 1, 2019 Travel Date: Jun, 1, 2019 Rating: 3
Overpriced but whatcha gonna do?
To be fair these folks enjoy a near Monopoly and must make all of their money in just a few months but seriously is still, in this reviewer's opinion overpriced. Accommodations are modest but sufficient, buffet food is pretty good, wait service is interesting as most of the personnel are on exchange type programs from around the world. But... $16 for a hamburger and fries? And it only goes up from there.
- Value: 2
- Location: 5
- Service: 4