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Denali Park Village
TripAdvisor Traveler Rating: 1135 reviews
Great place to stay if visiting Denali.
User: Joe A from: Stow, Ohio
Published Date: Sep, 13, 2019
Travel Date: Aug, 1, 2019
Rating: 5
We spent 2 nights her and had a great time. Lots to do on the property. Easy to get to Denali National Forest as well as to the local services. Had a nice meald at the restaurant in the hotel. Easy shuttle service.

No Plans to Return
User: LilypadNC from:
Published Date: Sep, 11, 2019
Travel Date: Sep, 1, 2019
Rating: 1
Our time in Denali Park Village was not what we had hoped it would be and we have no plans to return there in the future. It was at best a series of unfortunate events. The good parts: -The scenery is gorgeous. -The property has some walking trails, as well as little beaches along the river. -The lodge and the various hotel buildings have porches on the back where you can enjoy the view of the river. -The beds were fairly comfortable. -Tee shirts can be purchased in the gift shop for 3/$29.99 but they are in packs of all one size. -Marcy S. was our waitress at our final meal in the Gold Rush Dining Room. She should be running the entire lodge and training everybody else. She was a fabulous waitress, but she also went the extra mile for us when she heard how dismal our stay had been, even gave us a complimentary piece of apple pie (which was delicious). She cared not only about herself, but about the guests, and also about the company that employees her. She was the rare jewel in our stay at Denali, and she is also a rare jewel among workers because she actually takes ownership and cares. Can’t say enough good about her! The unfortunate parts of our visit: -In the first 15 minutes we were in our room I found a pair of underwear hanging by a clothespin on the back of the curtain. I don’t fault housekeeping since the rest of the room seemed clean, and I’m sure checking for underwear on the curtains isn’t part of their normal routine. -Grayline/Holland America lost our luggage on our train ride to Denali. We found out later that they never even put it on the train with us. This created a lot of stress because apparently no one in Alaska knew the whereabouts of our luggage even though it was clearly tagged and when it finally arrived both pieces had scannable bar codes on them. The loss of luggage was not the hotel’s fault, but we spent a lot of time talking with various staff members at the hotel and it felt like a jumbled mess of miscommunications. We lost a full day of vacation in Denali trying to get this squared away, and finally got our travel agent involved. The luggage finally arrived around 1:00 p.m. the day after we did. When it arrived, it was not delivered to our room as it was to supposed to have been originally. We were called to the lodge to retrieve it ourselves. We want to thank Zack and Curtis M, who were both trying to help us through this fiasco. -My toiletries were with me, but my husband’s toiletries were in his lost luggage. When he asked the people at the front desk for a toothbrush, they said they didn’t have one. They also didn’t have one for sale in the gift shop, or anywhere else. This is a remote place so we had no idea that there were any towns nearby or how to get to them. The next morning, I inquired again about a toothbrush for my husband and Curtis M. (who had not been working the prior evening) opened the drawer at the front desk and pulled out a hand full of them. -Though we had a thermostat in our room, there was no way to control or change the temperature. Our room was hot and stuffy the first night. The second night we opened the window. However, since we were on the ground floor of building 400 right next to the lodge, we heard all of the noise from foot traffic and vehicles, and couldn’t open the blinds because people would be able to see into our room. -The first shower I took was lukewarm the entire time. The second day I took another shower and it started out hot for the first couple of minutes and then went lukewarm for the remainder of the shower. -They had a small miner’s village that had shops and little places to eat on the grounds. However, it was all closed for the season except for the dinner theater. -Miscommunication seemed to be a problem among the staff. Some staff members seemed to be “checked out” mentally for the season. In addition to our own encounters, several guests relayed to us problems they had such as missing the bus for an excursion because no one told them it was leaving, never being put on the waiting list to eat in the restaurant in the evening (we invited them to sit with us), and other miscommunications. -The only food available during our stay was in the ridiculously priced Gold Rush Dining Room, the accompanying bar, Quigley’s Coffee cart, which had things like pre-wrapped cold sandwiches, coffee, and snack foods, and two food trucks in a camping area across the main road which offered Thai or Mexican. One other option was the dinner theater in the evenings. We are healthy eaters so we stuck primarily to the Gold Rush Dining Room, except for eating yogurt parfaits and a piece of fruit from Quigley’s for breakfast. The breakfast buffet in Gold Rush is $25 and continental breakfast is $19. While they offer a decent selection of entrees, a hamburger cost $18-19 and if you add bacon or cheese it goes up to $21. A chicken dinner is $29, as is the fish and chips. A salmon dinner is $42 (so we didn’t try it). Had the food been top notch, this might have been acceptable, but it was average, not nearly as good as similar dishes we ate later in Fairbanks for a whole lot less money. Also, the first meal we ate there made us so queasy that we had to take an antacid, something we almost never do. With a few exceptions, service in the Gold Rush Dining Room was not great either. The hostess area was disorganized and we were ignored several times, and ended up doing a lot of needless waiting to be seated. At one lunch meal, Nicole B. was hustling to both bartend and to serve all of the occupied tables (5-6) while 3 other employees stood around talking, laughing, and apparently not working. This may sound like a picky review, but my husband and I spent a lot of money to take this trip to Alaska for our 30th wedding anniversary, money that we saved for a long time. Denali Park Village was one of our most expensive stops and we expected it to be top notch. It wasn’t.
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Stay away!
User: Rakefet-Travel from: Tampa, Florida
Trip Type: Family
Published Date: Sep, 11, 2019
Travel Date: Sep, 1, 2019
Rating: 1
Just came back from Denali. Princess Cruises booked us at this hotel and it is far from being first class. Service is very poor. Nobody knows anything and nobody wants to help. Room was steaming hot even though it was cold outside with no way to control the temperature except for opening a window. No hot water in the morning. Not very clean. The restaurant is extremely pricy but if you don’t have a car you have no other options because it is far from all the other hotels or restaurants. Feels like management hasn’t been present for a long time. Not sure who is running the place. Stay somewhere else!

Service is not there forte
User: PageSydney from: Sydney
Published Date: Sep, 8, 2019
Travel Date: Aug, 1, 2019
Rating: 2
My wife and I who are both seniors were booked into this hotel as part of our Celebrity Cruise tour. We had a room in a cabin about 400 hundred feet walk from the main building. The room was clean and met our needs. Coffee making facilities were provided. However, being tea drinkers there was no kettle. I then walked over to the chalet and asked at the front desk if they could supply a kettle. No! The option was to ask at the café for a cup of hot water. During my 2 nights stay I made the trip across to the café at least 6 times carrying 2 cups at a time. Four trips were in the rain!. Very disappointing for a so call international hotel which caters for guests from around the world (or should I say only if they are coffee drinking) . I was going to give a 3 rating then remembered my trips in the rain to obtain hot water...give you a 2!!
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Only if you have to
User: noonieboat from: Harbor Springs, Michigan
Published Date: Sep, 8, 2019
Travel Date: Aug, 1, 2019
Rating: 2
This is not what I expected - and yes I understand that his is the Alaskan Wilderness. We stayed in the cabins. The room was very cramped - not really enough room to lay your suitcase out and still move around. When we went into the room the first time it was very warm in the room - so we turned off the heat and opened the window for awhile - when we went to bed closed the window and turned the heat back on - by morning we were freezing!! This never changed - the next night and morning room stayed freezing - never warmed up again. The room needed to be vacuumed - the corners of the room need to be cleaned (just not the center). It was nice to be on the river but it really needed to be cleaned up - junk all along side of river - what appeared to be a nice sitting dock area was closed. The restaurant was nice - breakfast was good - but dinner was expensive and not great. The WiFi only worked in the lobby. We had to walk around to several spots to find a working ice machine. This could be a nice resort - needs more upkeep, appears they have relied on the cruise ships sending them guests instead of having to work for the customers themselves. Would not recommend staying here.
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