NPR Reviews Provided by
Grande Denali Lodge
TripAdvisor Traveler Rating: 1114 reviews
Read before booking - beware!
User: Edward A from:
Published Date: Sep, 19, 2023
Travel Date: Sep, 1, 2023
Rating: 1
We were extremely excited about staying at the Grand Denali Lodge, and upon arrival extreme disappointed quickly set in. First, the room they originally assigned us was filthy, had a horrible smell, and the view was of the hotel dumpster. The front desk blamed it on the fact that they were near the “end of season.” I have no idea what a filthy stinky room has to do with a date on the calendar. When I went to the front desk, they did change my room but not until they strong-armed me into paying an additional $100. Yes, I did ask for a view room versus the filthy room I was originally w put in but the upgrade price was only $60 on the website. I was told they would not honor that price. Wow! While I was very disappointed with their response, I did pay the fee, and got a decent room. Later that evening, when we went to the restaurant, the disappointment was intensified. The menu selection was very limited. Once again, we heard the reason for that was it was “end of season.” The waitress, was extremely rude. When we asked for bread, we were told they were 100% out of bread because it was “end of season.” The next morning on the breakfast buffet there was bread. Once again, this just goes back to the waitress being a very lazy person. She was argumentative and combative too, and not only with my uncle, but with other guests in the restaurant. In summary, the staff has no understanding about good customer service. They are rude and crude. The facility is filthy. They lack the basic amenities that any hotel would offer and that are advertised on their website. The excuse they gave for everything was, “it was end of season.” While we were there the first week of September, near the end of season, it was not the “end of season.” The hotel is still taking everyone’s money. The hotel had no problem taking full payment plus some, and no problem advertising amenities that they did not offer because it was “end of season.” My family and I were on vacation then… It was not the “end of season” for us. In a nutshell, I believe you will get more enjoyment, better service, and greater bang for your buck a different facility. On a sidenote, we booked the train and hotel room together. The staff on the train are no better than the staff at the hotel.
Subratings:

Beautiful views!
User: A93274 from: Tulare, California
Published Date: Sep, 18, 2023
Travel Date: Sep, 1, 2023
Rating: 5
The hotel is situated high on a hill allowing for beautiful views. However, this makes it difficult to get to town. You either have to walk a steep trail or take the shuttle. The shuttle was a wonderful service and we definitely appreciated its availability. The front desk staff was extremely helpful. Our room was large and comfortable.
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Expensive.
User: Joanne V from:
Published Date: Sep, 13, 2023
Travel Date: Sep, 1, 2023
Rating: 2
We had no place to stay (everyone was booked) so we stayed here. So expensive. The walls were paper thin. We could hear everything that was going on the room next door. The toilet kept running. The price of breakfast was $30 per person. We paid for a room with a view and got obstructed. I wouldn’t recommend
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Great Late Season Service
User: Daveez905 from:
Published Date: Sep, 12, 2023
Travel Date: Sep, 1, 2023
Rating: 5
We came at the tail of the season and even though things were more limited the staff was super helpful room was solid and it was a great experience would definitely return in the future. The bag lunches were an especially nice feature for getting out in the park
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Perfectly comfortable room with an awesome view.
User: Departure09625624862 from:
Published Date: Sep, 12, 2023
Travel Date: Sep, 1, 2023
Rating: 4
Comfortable room with Double queen beds, coffee maker, refrigerator, TV, Anything we needed we received quickly (extra blankets), more coffee packets. Restaurant/bar on the property with breakfast buffet or food to purchase, as well as an espresso bar. Staff were always professional and responsive.
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