NPR Reviews Provided by
Kootenay Park Lodge
TripAdvisor Traveler Rating: 127 reviews
Great night
User: flycycletravel from: New York
Published Date: Sep, 26, 2021
Travel Date: Sep, 1, 2021
Rating: 4
Second time staying here. Beautiful spot. New ownership, so hopefully they will put some money into it as it needs some TLC. Rustic is a good word to describe it. It is not the Ritz. Old cabins, but mine had a very comfortable bed. Restaurant was closed so we brought our own food and did a BBQ. Turned out great. Staff is very helpful. Especially Sydney, who is just a delight. Could not be more helpful. Will stay there again on my next cycling trip as this is a perfect overnight spot when riding from Banff to Radium.
Subratings:

Family Getaway
User: 710kristinae from: Wainwright, Canada
Trip Type: Family
Published Date: Aug, 21, 2021
Travel Date: Aug, 1, 2021
Rating: 4
My husband and I along with our 2 children stayed here from 16-20 August. We were in the 1 bedroom Family Cabin with kitchenette. We very much enjoyed our stay here. The cabins are rustic, and basic - so if you’re looking for a fancy place - this isn’t for you. There is no cell service, or WiFi except for in the main lodge/store. It’s not the fastest by any means, but you’re pretty off grid at this place, so given that - it’s good enough. We brought our own food & stored it in the mini fridge / our own cooler. There is a shared BBQ & Grill on the property which was fantastic. We were gone most of the day hiking, and exploring so this place was absolutely perfect for our needs and it was exactly what we were looking for. I absolutely loved how peaceful it was, unlike most resorts in Canmore/Banff which are crowded, noisy & busy - this place was totally perfect. There is a beautiful little trail that runs along the River, my kids loved exploring the trail there. My only complaint is that the lighting is very dim & it’s very dark in the bedroom especially. But other than that we were very pleased. It was clean, and comfortable. We would definitely stay here again.

Rustic and historic
User: Christine A from:
Trip Type: Couples
Published Date: Aug, 1, 2021
Travel Date: Jul, 1, 2021
Rating: 3
When I booked this cabin it seemed cute and rustic. We were used to.camping so it seemed perfect. The cabins are old and plumbing seems to be original (short toilet and separate hot and cold taps) we were afraid to use the shower given the condition it was in. The beds are very comfortable and the rooms are clean but again everything was really old and the site is completely off grid. They offer drip coffee makers in the room with no supplies. A mini fridge and microwave are in the room. There is no wifi in the cabins but you can access it in the lodge. The exterior of the cabins and the lodge/restaurant is not being maintained and the area that has "staff only" is piled up with refuse, it is disgusting that guests can see that. The lawn was cut and the cabins are cute. Make sure to bring yr own cooking source because the restaurant has nothing but salads. The girls that work there are sweet and hard working. The clerk at the front who is probably the owner had his nose in his phone the whole time we were there and not very interested in helping you. Not sure this place will remain in business long in its current state which is sad because it is a piece of history being built in 1923 for the railroad and being the only place to stay in the Kootenays. If you are staying make sure to check out the path beside the bridge for a spectacular view. If you like rustic you will like these cabins, just come prepared.

not honouring bookings T&Cs.
User: H H from: London, United Kingdom
Published Date: Jul, 18, 2021
Travel Date: Jul, 1, 2021
Rating: 1
I booked in January and when I cancelled well within the T &Cs for a refund, I am told that as the booking was with the old owners, therefore it's nothing to do with them. So had I not cancelled, I would have pitched up in peak season with no alternatives nearby to be told to pay all over again. Surely when such a business changes hands, the old and new owners go through future bookings and monies lodged and agree what's going to happen and either refund the customer before changeover or honour the booking with its cancellation rights. I can't see any changes on the website about change of ownership, it looks identical to when I booked. So whilst it may not affect future bookings going forward, at least you are fully informed.

Kootenay Park Lodge
User: 821khadijah from:
Published Date: Jul, 13, 2021
Travel Date: Jul, 1, 2021
Rating: 1
Horrible place they change ownership on July 1st and are unable to provide any customer service. I was unable to stay at the place due to family situation and they will not provide a refund staying they are new owners and the transaction you conducted was from the old owner.

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