NPR Reviews Provided by
Anvil Hotel
TripAdvisor Traveler Rating: 565 reviews
Front desk said “you don’t know sh*t you’re not my manager”
User: X4516IHnataliec from:
Trip Type: Business
Published Date: Aug, 8, 2022
Travel Date: Aug, 1, 2022
Rating: 1
I was in a long line (waiting for the guy behind the counter to remember how to do his job) behind a woman trying to extend her stay for one night. the woman explained to the guy 20 times that she needed a few rooms for her and her work team (who had booked most of the hotel at a group rate for the whole week). It was an incredibly simple thing and he literally couldn’t comprehend her request. He told her it was about $500/night per room and she was about to pay and the girl with her looked at their rates online and they were $320. The woman got reasonably upset and the guy was the rudest I have ever seen in a situation where he was clearly wrong. She asked for the lower rate. He told her about how it’s a summer special and she had to book online. Even though she was standing right there. Then she asked to speak to a manager and he wouldn’t give out the info. Then he told her AND I QUOTE “you don’t know sh*t” and “you’re not my manager”. He was whispering under his breath cuss words while she waited. It was terrible. We left after hearing we’d clearly be taken advantage of. I have never seen such bad customer service. The kid should honestly be fired. Dark hair and glasses. If an owner or a manager reads this I hope you take action because you lost business due to his inability to handle a customer, his disrespect, and his lack of knowledge about the hotels prices.

Girl's trip
User: Sheenieweenie from: Kennewick, Washington
Published Date: Aug, 4, 2022
Travel Date: Aug, 1, 2022
Rating: 5
I joined a group of ladies on a photoshoot event and my best friend and I chose this Hotel. What a treat. It's so charming! And the location was so perfect. I loved that the lobby always smelled of fresh espresso. All employees were super helpful and kind except for one. I would love to stay again in the future!
Subratings:

Great Hotel in Jackson Hole
User: mricks23 from: Chesapeake, Virginia
Published Date: Jul, 19, 2022
Travel Date: Jul, 1, 2022
Rating: 5
The Anvil hotel was perfect for our stay in Jackson Hole. Super convenient to everything in town. I would 100% recommend this hotel. Room was great and the staff was friendly and very accomodating during check in.
Subratings:

This hotel’s problems are symptomatic
User: juliaT3923PN from:
Published Date: Jul, 19, 2022
Travel Date: Jul, 1, 2022
Rating: 3
Great location, clean room. Very poor service and very expensive given the quality. It is a basic motel with cute decor but thin walls and window AC units. Free parking and a convenient location is a plus.
Subratings:

Great location, Easy Parking
User: PAG2311 from: San Jose, California
Published Date: Jul, 18, 2022
Travel Date: Jul, 1, 2022
Rating: 5
This is now the sister hotel of the Alpine House, right next to the Glorietta Restaurant. Be sure to book a reservation at the Glorietta before you arrive. We had a room with 2 queen bed roomand the beds are super comfortable, The shower was hot and relaxing. We found this hotel better than we thought and excellent overall.

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