A dirty place! Stay away from this place! Our sheets were not clean , they randomly do not change the sheets for new guests!!!! Additionally the customer service was bad ! No apologies when we complained about the cleaning of our room! The town is really rundown!

Couples getaway. Nice clean rooms and decor. Kids hockey team was staying on all floors, children shouting and running up and down hallways at all hours, which was very loud. We weren’t able to use hot tub as planned as the team had taken over the entire pool and hot tub area, very disappointing. We would return but next time will make sure there is not a hockey team staying at the same time.

The results of our stay were what I would expect from a Motel off the side of a hwy. Our first night we were abruptly woken up at 10:30pm by the fire alarm. Everyone had to exit and it took 20mins for the fire department (which is next door) to arrive. The next morning I was informed that the alarm went off due to a leak in the roof that they are already aware of and that this apparently happens some times. The hotel allows dogs which is great as we had ours as well. But the dog next door on our second night kept barking everytime it hears something. I didn’t realize it was all night until my wife informed me the next morning that it kept her up. The sink in the bathroom backed up everytime you turned it on, it was instant water on - sink fill up. Water off slow drain. Nothing like having your used toothpaste cover the bowl. At the time I didn’t bother saying anything because the location of the room (228) is very close to the back exit and our dog is very nervous. So because it didn’t affect our sleeping I left it with the intention of informing the front desk when we left. This might not be a deal breaker for some but if your gonna offer fresh coffee at the entrance offer coffee creamer not just packets of coffee mate. The Prestige is supposed to be a higher rated hotel, spend the money and offer coffee cream. When I checked out I gave ample opportunity to try and see if the front desk would ask me how our stay was so I could inform them of all I have now shared, but she seemed to be not interested whatsoever told me to drop my key in the box and that I was good to go. So I offered as much in return. Would I stay here again, no I would probably drive the extra 10mins to Invermere where there are more options. The saving grace for this hotel was the connected restaurant. Also $63 additional fee for a dog for 2 nights is insane.

We were a family of four had to wait about an hour for the room, we had one small dog, got to the room had to order moretowels and glasses. Price was rediculous $400. The indoor pool had no changing room, just one bathroom. Would not reccomend thischotel flr the overaul experience no breakfast included or discount breakfast. The town of Radium is boring other than the hot springs.

what a great place to stay in Radium BC , great staff new freshly designed rooms and lovely closeness to shops and golf courses and fabulous restaurnt with lots of items home made.. and yummy. very nice staff and a great place to be at ..