I would like to actually leave a 3.5 star review, but unable to do so unfortunately .... First of all, the hotel management, front desk crew, and reservations associates were all top notch, and helped me with my stay, and even helped me fix a mistake that I made that could have cost me a lot of money. They were all 5 stars or better!! The hotel / spa itself is ideal for ski-in / ski-out, and the convenience of the location gives it a high mark also, and for that alone, I would rate it very highly! However, a few other things ding the hotel. It is an older establishment, and while they have updated it, things like the "antique elevator" (ie impossible to get a luggage cart into), loud doors, and lack of or minimal sound deadening, very small rooms take away from what many newer establishments can offer. Waking up to someone else's crying baby at 3.30 in the morning takes away from the comfort of the (small) room. Room service was also not up to expectations, with dirty towels taken, but not the same number of clean towels returned, and soaps not refilled. The on site ski / boot valet is extremely convenient along with the complementary self parking. And... even better, an oh, so nice extra at the ski shop, the boot driers are such a great benefit!! We did enjoy that. We did not spend any time at the bar there in the main level, but did do one trip to the morning buffet. This breakfast which was not included in the stay was very expensive for a barely average quality self-seve buffet. A 20% tip was also automatically included in the charge for the meal. (For a self serve buffet where the only real "service" was a one time fill of a coffee and a soft drink, no refills were offered) So, while we understand paying for the convenience of the hotel, we don't feel it was the best value for our vacation dollars, and while again, the front desk, and management were excellent, the other areas take away from what could really be an excellent mountain side hotel.

They charge $31 for a garbage breakfast buffet, with built in 20% tip so it was $38 to eat non-fresh eggs and cereal..I understand making a profit but that was outrageous..The pool and hottub were nice but the hottub was only heated for one of the days we were there

The hotel advertised itself as a ski-in / ski-out experience. However, the ski out part is far from the reality. You will have to carry your gears and climb up 30~50 feet of stairs to access lifts. Overall, the experience is like staying in the basement of the Four Seasons (which is right next door). The in-hotel dinning options are also miserable. The hotel is fully booked during our Christmas stay, but the dining room was always empty, everyone knows to avoid it.

Best bed ever. Beautiful room though not one with a view that was presented. Walk up 3 flights of stairs to get to slopes at altitude was a daily workout! Spa and pool were not appealing. Great setting, Pricy but not disappointing. Overall we really liked it.

The entire floor we were staying on smelled of water damage, must and mildew. Aroma the moment you step off the elevator and into our room. The room was much smaller than appeared in the website and felt it barely had room for the queen bed. Front desk was condescending on check in for us not having stayed at the facility before.