NPR Reviews Provided by
Snake River Lodge and Spa
anna06752018 from: Brussels, Belgium
Trip Type: Couples
Published Date: Mar, 30, 2021 Travel Date: Mar, 1, 2021 Rating: 1
Hostel like hotel and service for 400 USD per night
Came for a long weekend and were shocked by the extremely bad service, state of the hotel and rooms
(Completely run down) and extremely bad food.
Fireplace was broken and flames were going all night, we were worried about gas, asked several times for assistance but none was given.
Book another hotel in Teton village, this one will ruin your holidays.
PatrickA605 from: Jackson, Wyoming
Trip Type: Family
Published Date: Mar, 21, 2021 Travel Date: Mar, 1, 2021 Rating: 1
We stayed at this hotel due to the proximity to the lifts; however we will definitely only stay at the Four Seasons next time. We checked in late at night and got to our room, the TV wasn’t working at all and the bathtub stopper was broken. We called and they fixed both but our TV still had issues. I couldn’t get certain channels whereas the TVs in the hotel would get them.
The worst part of our experience was they put us in a room in close proximity to something loud (commercial washing machine?). My wife called to complain and the issue was acknowledged. The machine would run between 7am to 11pm. This wasn’t ideal by any stretch but that also wasn’t true. On our last night there, it kept me up and I recorded two videos around 1230 am.
The hotel also has some interesting mask protocols. I was in a corner of the bar at 630 am on a call (no one could get within 30 feet of me) and was told to put a mask on. My wife was drinking her coffee in the same spot two days later and was told she couldn’t drink coffee there and had to go outside. When my wife complained, she was told the area was “closed”. We looked for a couple mins and didn’t see a closed sign anywhere. It’s frustrating from a family who wears our masks at all time when in the hotel, just took it off when safe and required (ie you can’t drink coffee with a mask on).
Trip Type: Family
Published Date: Mar, 8, 2021 Travel Date: Mar, 1, 2021 Rating: 2
Poor Service/ Double Charges from Ski Valet
We had an Ok visit. The location is good, But unfortunately, the front desk staff were dishonest about billing and did not allow us to review the bill the night before check out. When we tried to rectify being double charged for multiple items, they said they could not do it for another day. Subsequently, they were unhelpful over the phone. Still have not been refunded. The ski valet double charged, as well; seems systemic. Beware.
strattera from: Florida
Published Date: Mar, 5, 2021 Travel Date: Feb, 1, 2021 Rating: 3
Policies not customer friendly, be wary!
We booked two rooms at this lodge each around $440 for 5 days.Due to a winter storm the plane couldn’t land that night so we arrived the following day.The hotel completely refused to wave the no show charge( room plus all taxes and resort fees) for either room( total $1000.00) and the manager snowed no interest in working with us , telling us “ that’s what trip insurance is for”.
The hotel is dated and due to the pandemic a kind of lifeless .The what used to be a restaurant is now used as an eatery and you have to order take out which is odd considering you eat the food in the same place the restaurant was.The food is mediocre and the staff bringing the food not friendly.There are mixed messages RE the food one could eat there( from the hotel vs an outside restaurant)When I called the front desk I was told I could bring my own food to the eatery however I witnessed a guest being turned away when trying to bring a pizza in.
The spa is nice however there are so many CoVid related regulations that one might just not use it.There is so much chlorine in the whirlpool that my skin was still smelling of chlorine after a shower and into the next day.
Concierge not helpful at all if inquired about anything else other than downhill ski( ex.X country or snowshoeing)
Room cleaning not time efficient considering that many people prefer to not have their rooms cleaned( we left at 8 and returned at 4 to find the housekeeper still in our room and in the end she left without vacuuming( yet we’re charged full price !!)
Pros: front desk staff nice
Proximity to slopes
Hotel is kept clean and CoVid measures are reinforced
I might give this hotel another chance once the pandemic is over although there are other hotels in Teton Village that could be a better choice overall.
If you can afford it definitely go for the Four Seasons next door! I know I will next time.
- Rooms: 4
- Cleanliness: 4
- Service: 3
elewisRaleigh_NC from: Asheville, North Carolina
Published Date: Mar, 4, 2021 Travel Date: Mar, 1, 2021 Rating: 5
Great Ski Vacation at the Snake River
Just finishing up our vacation here and loved staying at the Snake River Lodge. We've stayed at numerous places in Teton Village (Alpenhof, Hotel Terra, Teton Mountain Lodge), and SRL is a great value. This is a cozy mountain lodge right in the village, with literal ski-in and just steps to the lifts. Wonderful pools in and out with hot tubs. Ski valet to take your skis at the end of the day. The double queen rooms are comfy and nice, not high-end. We stayed in a one-bedroom suite the last 3 nights, and this is the way to go. Double-sided fireplace with huge bath and shower area in master, fantastic views. The suites feel high-end and on par with the “fancier” hotels in the village, like Teton Mountain Lodge and Hotel Terra, but they’re much more affordable. The spa is exquisite, with saunas and hot tub in the women’s locker room, the hot stone massage was delightful.
We also appreciated the little “market,” where the kids could grab drinks and snacks. Service is very good, staff very friendly and accommodating.
Again, this is a charming hotel and great value. It’s true they’re more restrictive during Covid than, say, the Four Seasons, and restaurants and bar weren’t fully open, but they offered a delicious ready-to-go breakfast every morning and apres snacks (included in the rate) every afternoon, and you could always order food and drinks to go. In short, we had a great time at this charming hotel, great for a family ski vacation!
- Rooms: 5
- Value: 5
- Service: 5