NPR Reviews Provided by
River Terrace Resort and Convention Center
TripAdvisor Traveler Rating: 1108 reviews
A quick overnight...
User: mshieh from: Atlanta, Georgia
Trip Type: Family
Published Date: Dec, 13, 2019
Travel Date: Dec, 1, 2019
Rating: 4
Like the other reviews mention, this place is in desperate need of an update!!! It’s pretty brutal. BUT, the room was spacious and clean, and the location is perfect! The staff is so friendly and helpful. My husband was craving some hot chocolate for a sore throat so I called down to the front desk- they checked their break room and brought us a few packages. I appreciate when people go above and beyond.

Dated but location is everything.
User: Diannewalker from:
Trip Type: Couples
Published Date: Dec, 9, 2019
Travel Date: Dec, 1, 2019
Rating: 3
This is the oldest property for Westgate Resorts. The room was extremely dated but clean. The staff were awesome. Great restaurant and bar on site. Plenty of parking and this is important as parking is hard to find in Gatlinburg. This property is in the heart of all attractions so you can easily walk to whichever attraction you want to visit. We would stay here again.

Base expectations on your priorities
User: browntbdd from: pittsburgh
Trip Type: Couples
Published Date: Dec, 8, 2019
Travel Date: Nov, 1, 2019
Rating: 3
Be careful to base your expectations upon what is important to you That is why you will see such wide variations in this particular locations review I would suggest that you look at the pictures taken by those who stayed here instead of the advertising shots - the hotel is definitely not a RESORT and in need of a complete remodel But that will dramatically raise rates Westgate has an "arrangement" with this location through 2019 to place folks in who then drive to their real Resort 10 minutes away PERSONNEL: In our case was very accommodating and helpful Hotel and Restaurant staff Location: Awesome - if your goal is to do all of the touristy things in Gatlinburg and are in good health. You literally could check in, find a parking spot, and have no need for a car until you leave DO NOT STAY HERE IF YOU HAVE ANY EXPECTATION OF A "RESORT" STAY - the true comparison to judge would be Red Roof Inn Also- we have done about 5 timeshare presentations from Bluegreen, Wyndham and Westgate The techniques and process used by these companies vary widely I found Westgates presentations (2) to be the most unsettling and pressure filled of those 3 Expect to spend 4 1/2 hours vs the 90 minutes quoted You will be warned that you are required to complete their process or they have the right to charge you a very inflated rate for these rooms Caveat Emptor

Perfect Location!
User: KatRobinson89 from:
Trip Type: Friends getaway
Published Date: Nov, 29, 2019
Travel Date: Nov, 1, 2019
Rating: 5
I stayed in several different places while in town. This location was by far the best! They have the friendliest staff and great rooms. Location location location! If you want to be in town near it all, you’ll definitely want to reserve your stay here!

Not Pet Friendly
User: 14jasonb from: Clearwater, Florida
Trip Type: Family
Published Date: Nov, 26, 2019
Travel Date: Nov, 1, 2019
Rating: 1
I could talk about all the nice things like location and view and even room price but nothing could overcome the outrageous PET FEE OF $178.00 for a single night. It was 150% higher than my room rate of $128.00. This is the highest rate I have ever seen. They tried to justify it by saying pet rooms need a deep cleaning but we all know they will spend about 4 minutes more than the normal 12 per room to clean. This ruined the end of my trip and because I had booked on I couldn’t just walk away and go somewhere else without this leading into even more of a fiasco. MY RECOMMENDATION IS DON’T TELL THEM YOU HAVE A PET AND KEEP HOUSEKEEPING OUT. THE WAY THE ROOMS ARE SETUP IN OTHER BUILDINGS THEY WILL NEVER KNOW YOU HAVE A PET.

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