NPR Reviews Provided by
River Terrace Resort and Convention Center
TripAdvisor Traveler Rating: 1199 reviews
Disappointed
User: stevenr016 from: Canton, Georgia
Trip Type: Family
Published Date: Nov, 17, 2022
Travel Date: Nov, 1, 2022
Rating: 2
The view and the location is perfect but building 2 need updated. balcony sliding door was stuck or off track half the time and maintenance made it worse. How can you enjoy a river front view if u cant open the door? What else was unacceptable? The bathtub was falling apart and the water wouldn’t stay the same temperature.. and the wiring must be ancient because all outlets take forever to charge any phones or other devices. So most of these are minor things I could overlook because this place really has a great view of the river and of downtown, but the night before checkout I called and got a late checkout and what happened the next day infuriated me. My elderly mom and I got everything out of the room except for some drinks and things and we went shopping downtown right before extended checkout time. Well we get back to the room at 10:40 so my mom can use the bathroom and the housekeeper was in the middle cleaning, I tell her I have a late checkout and my mom needs the bathroom, but she just stands there and looks at me. I have to tell her I’m not leaving and open the door for her. —my mom is 70, has had multiple back surgeries, is in pain, and needs to goto the bathroom. — Before this I was just going to use express checkout, this sent me to the office. Donna, an asset to this place (I hope they know it), offered me a free admission to some water park within the next year. I’ll be back in November 23 and I’m not going to a water park in late fall. Pro: some rooms are river front and have great views. Perfect location for walking Donna and her customer service Cons: rooms are dated, bathtub falling apart, balcony door stuck and couldn’t access. An additional night or a rate adjustment or a discount off a future reservation or something should have been offered here.

Worst Accommodations Ever in 36yrs
User: Kim B from:
Trip Type: Couples
Published Date: Nov, 1, 2022
Travel Date: Oct, 1, 2022
Rating: 1
As you look at the actual River Terrace Resort website just know that everything is opposite of what's pictured! The lighted bridge entrance is the absolute best part of this resort! The resort was built between the 1920s & 1950s (info varies) reguardless the room decor is circa 1970s!! Nothing like the pictures they show online! There's literally a wall heater in the bathroom!! I have nothing good to say about this place whatsoever!
Subratings:

Disappointed visit
User: carolrV9132BF from:
Trip Type: Family
Published Date: Oct, 27, 2022
Travel Date: Oct, 1, 2022
Rating: 1
I've stayed & loved this resort for years. It's sad to see what it's become. Dirty & outdated rooms. I booked online. Asked for bldg 2 where we always stay. No mention of that when I arrived. Put me in bldg 7 only 1 light in room. A lamp. We could hardly see. No chairs. Couldn't use balcony. Inches from one next door that had loud people on it all nite. They now charge extra for a room over river. Never paid that in years past. No luggage carts. Had to move everything my 80 yr old self. So disappointed in whole hotel that used to be my favorite. One exception front desk staff very kind & did all they could.

Comfort or convenience?
User: ANicki28 from:
Trip Type: Family
Published Date: Oct, 7, 2022
Travel Date: Oct, 1, 2022
Rating: 3
You’ll sacrifice comfort for convenience. The location is great, central to downtown Gatlinburg. However, the beds are horrible, the room is outdated with many plugs not working and the shower resembles a high school locker room. Depending on the season, the pools are decent but you’ll also need another shower after the first one since there is no fan in the bathroom. We will seek out something a bit more comfy on our next visit.

Recommend!!
User: mikeandjeffsbbq from: Greenville, South Carolina
Trip Type: Couples
Published Date: Oct, 4, 2022
Travel Date: Oct, 1, 2022
Rating: 5
Clean rooms, friendly staff, accessible to everything downtown Gatlinburg, beautiful views. We wanted to extend our stay an extra night and Jerry at the front desk was so helpful and friendly. The lobby is so cozy and decorated for fall. Would definitely stay here again.

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