The staff are competent and so very sweet, but this hotel is very old and sparsely furnished. Walls are paper-thin. The room was clean and the bed was comfortable, but you can hear everything next door - I'm talking cartoons on the tv at 5:30am. We left after one night and our room was reimbursed - very nice of them. Didn't even ask for it.

Great location, great staff! This place has so much potential. Rooms need upgraded bad… the building we stayed in needs a cleaning (we were on the 6th floor) you could see the cobwebs and leaves piling up on the windows. Overall our room was clean, no bugs, and the bathroom was surprising very clean as well. Pricing wasn’t bad for being spring break. Worked well for our short time in Gatlinburg.

From the beginning the ice machine where broken you need to go to the lobby to go get some ice. The tv is outdated is old and it didn't work like supposed to. We stay for almost a week and the trash outside of our room in the halway was never taken out. The bathroom inside was dirty with hair on the wall and the bathtub rusty and dirty. There's no phone reception in the area and the internet doesn't work properly either. Theirs ain't much power outlets either in the room the balcony light didn't work.Theres no light at all in the room is very dark theres just 2 table top lamps and thats it no curtains for the door on the balcony. There's no mirrors at all in the room the bathroom sink is very very low to the floor. Sadly the hotel is located in a great area but it definitely needs remodeling.

We went with a Westgate Resort special and added an extra day. I gave it 3 because the people were very kind and the fireplace was nice. Westgate didn’t stand behind this resort when we were told about it. The walls are so thin there is almost no reason to have them! The rooms need a lot more lighting and drawer space. The cabinets need an update. There is no towel hook near the shower. The coffee maker is very outdated. The furniture wasn’t awful but the table was unsteady. Like I said, I gave it a 3 because the staff at the actual resort were super friendly and nice.

I have no complaints about this Resort We've been there 4 years in a row. So convenient to everything in Gatlinburg. The service we received was excellent. The cleanliness was very good friendly staff. I would recommend this resort to anyone. If you have kids they'll love Anastasia, big kids love it too.