NPR Reviews Provided by
River Terrace Resort and Convention Center
Trip Type: Couples
Published Date: Jan, 24, 2021 Travel Date: Jan, 1, 2021 Rating: 5
Very nice rooms and staff are great too. If you need anything you just call them and leave at the door. They don't come in your room. Rooms are very clean and they do wear mask too. Front desk are very nice and friendly.
Rcastillo3072 from: La Fayette, Illinois
Trip Type: Family
Published Date: Jan, 18, 2021 Travel Date: Dec, 1, 2020 Rating: 1
Left Item Refused to Return
I stayed at River Terrace Dec 11-14, 2020. My granddaughter hung my coat in the closet, I ran off and accidentally left it. I submitted a claim, NO ONE CONTACTED ME. I called spoke to a lady named Aspen, she said she would send lost and found an email. I drove ALL the way back to Gatlinburg just to get my coat $145 coat BRAND NEW STILL WITH TAGS. THEY REFUSED TO GIVE ME MY COAT. They said if it was here they would mail it to me, but it wasn't. I said I FEEL LIKE YOUR HOUSE KEEPER TOOK MY COAT. SHE SAID SHE COULDN'T HELP THAT. I WILL NEVER STAY THERE AGAIN EVER. IF ITS SO BAD YOU CAN'T BUY YOUR OWN COAT FIND ANOTHER JOB!!!! I'M BEYOND ANGRY!!!
ladybug9706 from: Dayton, Tennessee
Trip Type: Couples
Published Date: Jan, 10, 2021 Travel Date: Jan, 1, 2021 Rating: 5
Great Clean Convenient & Very Nice Staff
My husband & I just got back from a weekend getaway. If your looking for a very clean, nice, convenient place to stay this is definitely the place! The staff was so nice & friendly. Rooms was spacious & very clean! I also just add the bed was super comfy & pillows was the best! Place is well insulated so you don’t hear your neighbors next door which is a super plus! It seems that it’s walking distance to pretty much anything. We didn’t even have to drive around Gatlinburg we stayed parked at the hotel & walked the strip. I actually hated to leave. I wished the rooms was always as affordable year round. We only paid $124 for a Friday & Saturday night.
Published Date: Jan, 6, 2021 Travel Date: Jan, 1, 2021 Rating: 1
Worst hotel I've ever stayed at.
After two nights of hearing every word, bodily function, and "extracurricular activity" coming from the room next to me, I requested to be moved to a room that did not have an adjoined room because we were not able to sleep. They said they were happy to and moved me to a new room. It was another adjoined room! This time was worse. The couple next door spent hours going on racist tangents, followed by lots of moaning and other stomach turning noises, ending in tv and more racist rants.
Also, be prepared to walk up and down steep hills and stairs. The set up is awful.
Everything was plugged into a power strip that was just hanging, it couldn't reach to sit in the floor.
The only bright side is that the Village was within walking distance.
This was the first vacation my husband and I have had without our kids in 5+ years. Such a letdown. Left a day early, waste of money and time.
- Location: 3
- Cleanliness: 3
- Service: 2
Cheryl E from: Metairie, Louisiana
Published Date: Dec, 31, 2020 Travel Date: Dec, 1, 2020 Rating: 1
Good location but a dump!
For the price it is horrible. Very outdated bathrooms and very cheap decor. The bed upstairs was comfortable. The toilet clogged up. This place needs a complete update. Would never stay here again. I gave one star for the location. But everything else is not even worth one star.
- Rooms: 1
- Cleanliness: 2
- Service: 1