NPR Reviews Provided by
River Terrace Resort and Convention Center
TripAdvisor Traveler Rating: 1138 reviews
First time in Gatlinburg
User: lilching from: Saint Louis, Missouri
Trip Type: Couples
Published Date: Oct, 3, 2020
Travel Date: Oct, 1, 2020
Rating: 3
Overall a nice stay. PROS: Building 6, great view of mountains, short but hilly walk to downtown Main Street, clean room, front desk friendly and very helpful. CONS: hotel is badly in need of updates Shower finish was peeling off Missing trim around the sink in several places Roofing of outdoor patio, and many other areas, was warped and coming apart. Lacking of adequate lighting Coffee pot was very dirty - did not use it The place just doesn’t look like it’s been cared for very well. For the price, there are better places to stay.

Location+Restaurant+Heated pools!
User: Cedriclamonte from: Union City, Tennessee
Published Date: Sep, 27, 2020
Travel Date: Sep, 1, 2020
Rating: 5
Firstly, allow me to get my one criticism out of the way. I have been gone from this hotel for about 5 years due to a bad experience and other semi unpleasant ones before. I have deep-dived all the three star and under reviews and they have the same recurring theme that fall in line with my experiences and its this. A older resort needs a special maintenance plan to upkeep cosmetic, cleanliness, and day to day repairs. Whatever one this resort is doing now clearly isn't working, and hasn't for years. That being said the room I was provided with this time was absolutely a vast improvement over the last as well was the staff and it made all the difference. They sought to provide us with everything we needed and were helpful every step of the way. Zsofi especially so a special shout out to her. The heated pools are kept very clean and are very enjoyable for unwinding after a long day of running around Gatlinburg so for those of you very active I would recommend that experience. I dont know how many rooms have a jacuzzi-ours did. It was clean, well maintained with powerful jets and added a sense of fun to our stay in our room. The shoe moulding was missing in the room-except the bathroom. The leadership team assured me this would be addressed. We had a amazing time at this resort this go round and we hope to again.
Subratings:

Disappointed Visitor
User: 28RitaKa from:
Published Date: Sep, 26, 2020
Travel Date: Sep, 1, 2020
Rating: 1
My husband & I had our first trip to Tennessee together, My first real vacation. My Husband has been diagnosed with stage four lung cancer and the cancer center set up our stay through a third party. Was disappointed in the room. Not clean. ants all over room. We were on ground floor. If someone with a terminal illness gets stuck in a place like this to remember their "possible last vacation" it's pretty sad that it wasn't of better quality/value/expectations!
Subratings:

Very satisfied
User: michellee449 from: Boone, North Carolina
Trip Type: Couples
Published Date: Aug, 23, 2020
Travel Date: Aug, 1, 2020
Rating: 5
It’s by far one of the best places we’ve ever stayed. It was quite ( I’m talking very quiet) even with it being Jeep invasion. Clean (just no house keeping due to covid). But that’s okay we didn’t mind. We could walk everywhere in town. Food , shopping all right there. And right next to the aquarium. Not a bad little stay. Staff was always texting to make sure everything was good. I really enjoyed our stay.

Do Not Recommend
User: lardawroach from:
Published Date: Aug, 20, 2020
Travel Date: Aug, 1, 2020
Rating: 2
I do not recommend staying at this Resort for your stay in Gatlinburg. The website pictures were very misleading as the rooms do not represent what is pictured. Our stay was not restful as the walls are paper thin and you can hear everything your neighbors are saying and doing. Family members had to be moved rooms due to several maintenance issues, and only after a heated discussion with the Supervisor on duty. I regret recommending to my daughters in laws staying here as they had a worse experience than we did. The door locks worked so poor we were afraid my 80+ year old mother in law was going to get locked IN her room. Rooms are old and cheaply updated, however , the bed was comfortable. Problem was we didn't get to sleep until 4A due to our neighbors up talking and playing their TV. My son's room only had scalding hot water, coming out of both cold and hot faucets....and that was both in the sink and shower. It is a shame that this Resort isn't in better condition as the location for Gatlinburg is ideal. I booked this through our RCI vacation club, and of all the places we have booked, this is by far the worst experience.

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