NPR Reviews Provided by
Fairmont Chateau Lake Louise
BigZach241 from: Ottawa, Canada
Trip Type: Couples
Published Date: Sep, 18, 2020 Travel Date: Sep, 1, 2020 Rating: 5
A beautiful weekend
We stayed in the Belvedere suite and my God it was perfection. The two balconies had the best view you can get of the lake. All the hotel staff were perfect and Jeff who helped us check in was very informative and helped us book dinner reservations and horse back riding. Dinner was fantastic Sunday night and the restaurant had no issue making some gluten free options for my fiancee. We also made it into canoes on the lake and caught some great views as well. We also did the hike up the Big Beehive and on our way back into the hotel the doorman recognized us and had a quick conversation. Felt very nice for the staff to know who we were and made the stay feel even more welcoming.
Worth every penny and then some! Highly recommend The Fairmont to stay at Lake Louise!
Published Date: Sep, 16, 2020 Travel Date: Sep, 1, 2020 Rating: 5
Beautiful and Breathtaking Hotel!
My husband I traveled here in September 2020. We celebrated our 10th wedding anniversary.
We had booked the Fairmont Gold option! Rooms with the view of the lake and mountains are stunning. The 7th floor is private, has a private lounge, and dining area.
Anything we asked for we were provided! We were even given free drink vouchers for our anniversary!
Walk out right to Lake Louise was a great bonus! The hotel also provided a shuttle to Moraine Lake so we did not need to struggle and look for parking.
We are planning on visiting again in the winter!
Trip Type: Couples
Published Date: Sep, 15, 2020 Travel Date: Aug, 1, 2020 Rating: 5
Fairmont Lake Louise August 2020
Our two days spent at Lake Louise August 25th and 26th was beyond all our expectations! Fabulous view from a beautiful room, exceptional service. We had planned one day only, however,when they were able to accommodate us for a second night we were overjoyed! We are already planning another stay as soon as possible. It should be on everyone's bucket list for sure.
Trip Type: Solo travel
Published Date: Sep, 13, 2020 Travel Date: Aug, 1, 2020 Rating: 4
An almost perfect stay
Stayed 4 nights for a little mountain getaway in August. There were many amazing things about this property.
First let me say, I judge based on also staying at almost every other Fairmont property in Western Canada and a few US locations. I am a pretty loyal Fairmont patron when travelling. So I have a high bar set by some of these other incredible locations.
First, the hotel did a great job of cleaning and making things feels safe during covid. I wasn’t leaving my how,e province or doing air travel this summer, but I did feel very safe (as much as possible) with the precautions and changes the hotel made. And none took away from the experience.
I had literally the best meal in a loooonnng time at the Fairview restaurant. Wild boar chop and grits that was unbelievable. Legit, swoon for food.
Other meals at the Lakeside lounge and free tea at the deli were great too. Really good food all around, and I should add - I have a gluten allergy. Not once did I get sick (which is unheard of with travel for me) and there were LOTS of GF options. Can’t say enough about eating wonderful food safely when you are Celiac.
Also amazing, of course, is the property itself. I got upgraded to a lake view even though I only booked mountain view. I had read reviews that said windows were small and paying for lake view was overrated. Um, no. The upgrade was a beautiful view. If I go back, I would pay for lake view, 100%. On night I woke at 3 and it was thunder and lightning over the mountains. Wow. Also, just being able to stroll around casually, not on a schedule, and have some perks like guided hikes and complimentary canoe rentals, and a priority line. So worth it if you are planning a few days at Lake Louise to stay right there.
Also, staff were really great. There were two ladies working the concierge desk while I was there. They were both fantastic for helping me book dining both onsite and In the village, a hike, pool time and shuttling to Morraine Lake. Super helpful.
And there is lots to do for a few days. I did the Lake Agnes tea house hike, strolled around the lake, paddled the lake, shuttle to moraine lake, visited the lake Louise gondola and had a meal meal and stroll in the village.
So why 4, not 5? I also had a few spa treatments booked. I did 2 and ended up cancelling the third. It just wasn’t up to par. Maybe the girl wasn’t super experienced, or well trained, or maybe nervous with covid. It was okay, but just okay. Again, I have a high bar having visited the spa at Fairmont in Banff, Sonoma, and The Pacific Rim ones as the most amazing. I just didn’t feel that the treatments were were worth the cost or the time if I left a little disappointed. However, that in itself wouldn’t make me rate less. It’s a difficult time, so I still left a tip and wasn’t upset. But when the concierge (Mackenzie) texted, I did share both the things I had loved, as well as noting the spa was a bit less than hoped for. Not to complain, but maybe just for them to know to maybe look into an service wasn’t as wonderful as everything else about my stay.
I got a text message back from a supervisor (Chris). He sent a nice message and offered credit back for a portion of the spa. That was appreciated, as even though I hadn’t written with the intention of asking for anything, just some feedback, it showed the degree to which I have always found Fairmont properties take guest satisfaction. But, the credit never came.
I waited a month before writing the review, as I was actually really surprised a guest service manager would bother to make the offer if not going to follow through. I wanted to give a long window of time in case they were backed up. Buts it’s been a month.
So really, the most disappointing thing was a failure to follow through with what they said. The spa doesn’t bother me. I chalk that up to covid, nor does the dollar amount. It was small.
However, if you are going to make an offer to a guest, it should be followed through on. Not sure why it wasn’t. In his text, Chris noted I had used gift cards for a portion of my stay. It sure why that was relevant either. I take a Fairmont summer getaway every summer, so yeah, when their gift cards go on sale in the fall and spring, I always buy some for myself as a little way to save up for summer. But I had also prepaid as a deposit two of my four nights on credit card before even arriving, so saying “most” of my trip was gift cards wasn’t even accurate. Regardless, I don’t know why payment method was relevant in feedback about my stay or why it would be a factor in remedying a concern.
Overall, it was a bit of a sour end. But, it was the first time in many stays at various properties that I had ever even had a concern, so it won’t turn me off. I am still considering the Empress for next summer as that is one of 2 left on my list to visit on this side of the country. But I guess if I do have a concern in the future, I will probably be less trusting, and perhaps be a little more wary of follow through.
( pic attached of the text, the amazing canoeing, a sunrise which might be the best photo I have ever taken myself, and the view from my window)
swappy919 from: Winnipeg, Canada
Published Date: Sep, 13, 2020 Travel Date: Sep, 1, 2020 Rating: 5
Magical views of Lake louise
We stayed here for 2 nights. The hotel architecture is magnificent and grand. It simply is stunning inside and outside.
We had a deluxe lake view room, with double queen beds. Room was spacious, washroom was small but everything was clean.
The view from the room was breathtaking. Lake Louise and Victoria glacier. This was the best view out of any hotel we have ever stayed. Plenty of parking. Shuttle to Lake Moraine for $50 very convenient.
We ran into a little snafu when we checked in, stuff happens everywhere, but the way the hotel responded to our complaint was incredible. They went out of their way to make sure our whole experience was extraordinary. The staff as is the case in all Fairmont hotels was fantastic.
Temple wing of the hotel is air conditioned, but our main wing was not, but the weather is cold enough that it wasn’t an issue. We will be back here. It’s a beautiful experience and worth the price.
- Value: 5
- Cleanliness: 5
- Service: 5