NPR Reviews Provided by
Fairmont Chateau Lake Louise
TripAdvisor Traveler Rating: 8722 reviews
Fantastic customer service
User: vultcult from: Calgary, Canada
Trip Type: Family
Published Date: Jan, 18, 2020
Travel Date: Jan, 1, 2020
Rating: 5
I can't say enough about the Chateau Lake Louise's customer service. Yes, the setting is amazing, the hotel and its common areas and rooms are beautiful. And yes, it's pricey and it's always a treat for us to stay. Their approach to customer service is what sets it apart. Right from the bellman who brought our bags to the room. On this occasion, I fell ill on the last night of our ski holiday - Jan 5. When we called the front desk to see if we could get info on medical facilities, they were so compassionate and so helpful. I wish I could remember everyone's name to single them out but thank you to the phone operator, security and guest services upon check out. While we hope to stay healthy on all future visits, this experience has put the Chateau on our favourites list to return. Thank you!

Stupendous
User: david n from: Manchester, United Kingdom
Published Date: Jan, 17, 2020
Travel Date: Jan, 1, 2020
Rating: 5
We travel to Canada from the UK every two years and this place continues to be a highlight. We were lucky enough to be upgraded to a better lake room suite and the views were unbelievable. Staff were all well-trained, friendly and very helpful with tips. The amenities were great and we had no complaints at all. Enjoy !
Subratings:

One of the best experiences we have ever had!
User: Kristy B from:
Published Date: Jan, 15, 2020
Travel Date: Jan, 1, 2020
Rating: 5
Everything about our experience was amazing. It was our anniversary and we had let them know that prior to check in. We were given an upgraded room and there was a card and sweets in the room upon arrival. The room was spacious, beautiful, clean and worth every cent. The location was beautiful and breath taking. The staff were great! In the Lake View Lounge Bar we had Jake, Nat, Katie and Kevin looking after us over our stay and they went above and beyond for guests. There is so much to do within the hotel and the staff will assist with absolutely anything.
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disappointed
User: travelerfood from: California
Published Date: Jan, 14, 2020
Travel Date: Dec, 1, 2019
Rating: 3
While the location and the upgraded rooms are gorgeous, the lack of good plumbing and the cheap linens make the star count plummet. Add in the extremely cheap (stale, low end cookies and candies and moldy mandarins) welcome amenity, and it almost becomes a 2 star. The people who work here, every single one, are excellent. Spa is awesome and gym is sufficient (that's good!) tho a tad stuffy. We had 3 rooms for 7 people and ate every meal here. ie, we spent a ton of money. Not even a "We hope you enjoyed your stay" email/survey. Skiing is amazing. There is plenty to do for s non-skiers. Definitely not a 5 star hotel. I give it a 3 star hotel rating and a 3 star satisfaction rating.
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Fantastic Fairmont Chateau Louise
User: gregh738 from: Brisbane, Australia
Trip Type: Family
Published Date: Jan, 14, 2020
Travel Date: Dec, 1, 2019
Rating: 5
The perfect place for a Xmas holiday. Be pampered by all of their staff all of the time. Great check in to the food and beverages services. The in house tour guides and facilities are second to none, everyone needs to experience this Fairmont.

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