NPR Reviews Provided by
Fairmont Chateau Lake Louise
TripAdvisor Traveler Rating: 9188 reviews
Beautiful setting
User: BeHappee22 from: Toronto, Canada
Published Date: Oct, 17, 2021
Travel Date: Oct, 1, 2021
Rating: 4
Our room was amazing. Lake Louise offered many outdoor activities. The staff were very helpful. I felt the right level of safety measures were in place. The couple of things that prevented me from scoring our stay higher was a lack of dining options - especially casual/more affordable and the fact that the Chateau is pretty far from any other places so you are captive to their dining room and lounge. A pub would be a great addition.
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Not our best stay
User: J8374XTcristinab from:
Published Date: Oct, 17, 2021
Travel Date: Oct, 1, 2021
Rating: 3
It was not one of our best stays at this hotel. From the room to dinner at the Walliser Stube and smaller details. We have stayed at the Chateau Lake Louise many times in the past 11 years. A couple of comments: 1. Room. We decided to use one of our upgrades but the room we stayed in did not feel like an upgrade. Room was divided in two, a small living area and a small bedroom area, and had two bathrooms both of which were very small. The room felt dated, the sofa had scratches on one of the sides. We would have preferred to stay in the room we had originally booked. 2. Restaurant. We had dinner at the Walliser Stube which until now was one of our favourite restaurants. This time, the cheese used in the fondue was rather bland and completely different from what we used to have before. Even our children made a comment about the cheese not tasting the same as usual. The chocolate fondue was very liquidy. I do have to mention that the steak was perfect. Also, when we got to the restaurant there was no one to check our reservation and take us to our table. We waited for a few minutes until someone showed up and asked us if we could wait for a few minutes as he was busy. It may have taken almost 10 minutes for us to be seated in our table.
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Well located, good stay. Excellent onsite restaurants.
User: RahulGPhoniex from:
Published Date: Oct, 16, 2021
Travel Date: Oct, 1, 2021
Rating: 5
Excellent location and views, great management and delicious food. We dine at Fairview, Lake View and the morning breakfast place. Food and service was excellent at all 3 restaurants with great views of Lake Louise and mountains capped with snow around it.
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Excellent
User: evangelyny from: Livermore, California
Trip Type: Couples
Published Date: Oct, 15, 2021
Travel Date: Oct, 1, 2021
Rating: 5
Excellent!!! From check in to check out!!! Staff are helpful and professional!!! Housekeeping were quick. When I got back to my room, my room was cleaned already.I highly recommend this hotel. I had experienced eating in 3 restaurants and all very tasty and ok for the value and services that I got from the staff was awesome.

You get what you pay for
User: Jonathan M from: Worcester, United Kingdom
Published Date: Oct, 15, 2021
Travel Date: Oct, 1, 2021
Rating: 5
Is the Chateau Lake Louise expensive? Yes, but there are a few locations where only one hotel is good enough, and CLL is one of them. We stayed in a Gold room, with a fantastic lake view. Fairmont’s Gold rooms give you a “hotel within a hotel”. The lounge is great for breakfast and soft drinks etc throughout the day. It is a particular benefit during the Covid restrictions, and the staff are all very friendly and helpful. The only minor problem we had was a couple of drinks were forgotten. When we reminded the waiter he immediately rectified the omission- and they were on the house. Dining in the restaurants has suffered because of Covid, without doubt, but it is hard to be critical on this account. Don’t try to do this on the cheap!
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