NPR Reviews Provided by
Fairmont Chateau Lake Louise
Kathryn D from: sydney
Trip Type: Family
Published Date: Jan, 18, 2019 Travel Date: Dec, 1, 2018 Rating: 5
Magical white Christmas
My hubby and kids (ages13 and 15) stayed here for three nights over Christmas. Coming from Australia we were looking for the kind of white Christmas that you see in the movies. Let me say, this place did not disappoint! We stayed in a lake view room with two queen beds. The room was nice and housekeeping was great. The fridge is actually a ‘drink cooler’ but was fine for keeping our store bought drinks cold. We had a rental car and had no issues with self-parking. We had Christmas dinner in the ballroom. It was great food with lots of variety.
We also hired ice skates and went skating on the lake. We also walked all the way to the end of the lake and watched people climbing the frozen waterfall.
We loved the hot tub and went each day to relax. We also played with the board games in the guest only lounge area. We didn’t eat. At any restaurants, instead we went to places at other hotels that were less expensive.
If you are wanting a magical white Christmas this is definitely the place to do it!
Daydream33264646893 from: Fernie, Canada
Trip Type: Couples
Published Date: Jan, 18, 2019 Travel Date: Jan, 1, 2019 Rating: 5
We celebrated my fiance's birthday here and the staff were wonderful and upgraded our room when we checked in. They arranged a restaurant booking, advised us of rental options and were generally just all round lovely people.
Lukajoreb from: The Royal Town of Sutton Coldfield, United Kingdom
Trip Type: Friends getaway
Published Date: Jan, 17, 2019 Travel Date: Jan, 1, 2019 Rating: 4
Some disappointments, I’m afraid.
This was a hotel I’ve wanted to visit for so long and, having the chance at the end of a ski trip to Jasper, I took it. The location is iconic, of course. That met every expectation. Waking up to that view of the frozen lake was everything I wanted it to be. However....... our arrival was messy. No one was there to advise us about parking (and then reception informed us that there was a charge for parking.... why do that?? Are the rooms not expensive enough?). When we then arrived in our room, it had clearly been set up for other guests as there was a put me up bed in the room and a welcome card addressed to another family! When we first phoned to point this out, the response was rather flippant and unhelpful (although when we went down to reception, their handling of the issue was first class).
I so wanted (and expected!) to be writing a rave review but it’s the little things that count in these matters.
AuBears from: Oakland, California
Trip Type: Family
Published Date: Jan, 15, 2019 Travel Date: Feb, 1, 2018 Rating: 5
Fairmont Chateau Lake Louise is an absolutely remarkable destination and a once-in-a-lifetime experience. Except...once you have that “once-in-lifetime” experience you may find yourself unwilling to restrict yourself to a single visit. I say this because I will be returning to CLL this coming weekend (Jan 2018) and this marks my third visit in less than 18 months. Previous trips included 5 days in mid-Oct 2017 and a long weekend in Feb 2018.
As a lifelong camper I can’t tell you how distressingly easy it was to fall in love with the Fairmont experience at Lake Louise. I’ve long been aware of the hotel and surrounding areas as I’ve camped in Banff National Park multiple times over the last 20 years. But a little over a year ago I decided to plan a special trip for my 70-something mother. She has some serious health and mobility issues, which required booking hotel stays rather than campsites. After 20+ years of walking by (and sometimes through) Chateau Lake Louise I thought it would be magical to actually stay there so I decided to splurge and booked several days in Lake View room.
I won’t go into details about the incredible location or scenery as I think those are self-evident from any photo taken here. But I want to highlight some of the experiences that speak to the remarkable hospitality exhibited by the Fairmont staff.
During our first trip (Oct 2017) we were beneficiaries of the hotel’s amazing service before we even arrived. Due to a surprisingly strong early season snowstorm, the Icefields Parkway was closed on the day we were scheduled to drive from Jasper to Lake Louise (and check-in at CLL). The FPC team at CLL graciously transferred our first night’s booking from their hotel to the Fairmont Jasper Park Lodge, even though we were way past the cancellation deadline. That was incredibly generous of them and quickly resolved a really stressful situation for us. And at one point during our CLL stay we had to change rooms (due to a nearby guest’s situation, unrelated to the hotel itself) and the on-duty team managed to put us in a better room and delivered a beautiful charcuterie tray and wine within 30 minutes of our move.
We found every person on staff to be helpful and sincere, while still seeming low-key about it. Pulling off that combination is easier said than done and speaks to very high standards set by the hotel. In Feb 2018 I went on the hotel’s Johnston Canyon ice walk with Ross. His joyous enthusiasm for the park, the wildlife, scientific knowledge, adventure in general was utterly infectious. I tell you, in less than 30 minutes I think I was regretting all my boring life choices! If only I were 20 years younger, with an appropriate degree, and a high level of fitness...I’d sign up to be a mountain guide at CLL. But those with less-adventurous job titles in the hotel were no less enthused about their home and they all seemed to have great adventures of their own.
Thanks to some complicated FPC certificates, as well as issues with my mother’s mobility, I’ve had several opportunities to email the in-house reservations team ahead of our visits. Alexander and his colleagues have been incredibly speedy in their responses and have handled every one of my requests with great aplomb.
There is no question this is a luxury hotel and the room rates and dining options reflect that. But during our winter trip I was pleasantly surprised by the very reasonable rates for equipment rentals (ice skates, snowshoes, etc) as well as the guided activities. If you are fortunate enough to find a way to stay at the hotel you’ll find they provide plenty of inexpensive, as well as free, options for you to fully enjoy your time there. My mom and I both enjoyed the sleigh ride around the lakeshore; definitely a great option for those who might not be able to walk the length of the lakeshore.
I’m writing this review about a winter stay (with a forthcoming January stay in a few days) but I’m not a skier or snowboarder and my mom spent most of the stay in our room. So why are we returning in the cold, dark Canadian winter? Easy: 1) It’s an absolutely stunning winter wonderland and beautiful beyond words. 2) You escape the summer hordes. I’ve been to the Lake Louise shoreline many times in high season (while camping down the hill) and the crowds can be overwhelming. 3) The shorter days, and fewer hiking options in winter, mean you can spend more time in the hotel without feeling like you should be outside instead. Honestly, we spent an inordinate amount of time simply admiring the view from our hotel window and have every intention of doing the same thing again. 4) For those of us who are, how shall we say?—a bit more limited by budget—the rates are significantly lower in winter.
I have no idea how I’m going to finance any of my future trips to Chateau Lake Louise. All I know is that I have found an experience that is worth every effort to get there, whether it’s once in your life or perhaps a few extra times beyond that...
- Rooms: 4
- Location: 5
- Service: 5
RunTrav from: Victoria, Canada
Trip Type: Family
Published Date: Jan, 15, 2019 Travel Date: Dec, 1, 2018 Rating: 5
Our family of 4 stayed at the Chateau Lake Louise a few days before Christmas. We were given a newly renovated, 1 bedroom suite on the Gold Floor. It was perfect for us; our two girls slept on a large pull out sofa facing the modern fireplace in the living room and my husband and I had a separate bedroom and spacious bathroom. The staff had even taken the time to install a beautifully decorated Christmas tree in the corner of the living room. The Gold Lounge had a good selection of games and we spent many hours there playing board games and relaxing. I can't say enough about the amazing staff downstairs in the rental shop. We rented skates to skate on lake, snowshoes to explore the trails around the lake, and downhill skis to tackle the terrain on the nearby Lake Louise ski hill. Each time we went in we were greeted with smiles and lots of advice on where to go and what to see. We all agree that this was one of our favourite winter holidays ever.
- Value: 5
- Location: 5
- Service: 5