NPR Reviews Provided by
Fairmont Chateau Lake Louise
TripAdvisor Traveler Rating: 8901 reviews
Amazing stay
User: melsabbah from:
Trip Type: Couples
Published Date: Dec, 4, 2020
Travel Date: Nov, 1, 2020
Rating: 5
Amazing service, beautiful hotel. Room with a great view. Staff was extremely helpful ! We got engaged that weekend and the staff helped my fiancé plan the whole thing including decorating the room when I was not there ! (With no charge ! Of course , we gave tip) Photographer Sophie from @banffphotography was amazing, nice and helpful. Great food though slightly overpriced High tea was very good No complaints !

Very disappointing
User: Sarahzadvice from:
Published Date: Nov, 28, 2020
Travel Date: Nov, 1, 2020
Rating: 1
They ended up charging $988 ($880 plus fees) for a room we thought was $440 based on the prices listed in huge bold font on their website. We were going in for a deal Fairmont was promoting where you pay for one night and get the second one free, so when the credit card was charged $880 (exactly twice as much) to reserve the room I figured it was a deposit for both nights and that we would get the second nights amount back at check out. This was not the case. When we inquired about the horrific price at check out, the lady at the front desk told us there was nothing she could do and that we would have to call the number on the receipt to inquire about our confusion. After driving the two hours back home and calling said number, we were told there was nothing they could do since we had already left the hotel. The woman on the phone offered no help at all just that she was sorry that we felt badly about our experience. As for the $988 dollar room in question; it had a view of the "back yard" complete with parking lot, construction equipment, scaffolding and men in hard hats having safety meetings. Very romantic. The chrome cast wouldn't work on the tv so we were resigned to having to chose from the horrible selection of tv channels while eating our lukewarm room service meals. The jets in the bathtub were so loud they sounded like they were about to launch the tub into space. Be very careful when booking on the website and read the fine print because the price will be $450 in huge bold font but the actual price will be twice that amount and a complete waste of money. The room they gave us wasn't worth half what we paid. We will never stay in another Fairmont hotel again.

Marvelous
User: johnfT2853FL from: Alberta, Canada
Published Date: Nov, 21, 2020
Travel Date: Nov, 1, 2020
Rating: 5
Let me say this weekend of 20th Nov was one of the best experiences I have had at the Fairmont. It all started with my wife and kids surprising me with a stay at at one of the hotels finest lake view rooms for my 50th birthday weekend. Although embarrassed when being greeted and wished by everyone who I interacted with (the gateman to the bell staff and Samantha) at check in it was a pleasure to know that no detail was spared to make us welcomed and feel like VIP's. The icing on the cake was a bunch of balloons and a platter of delicious treats that awaited us in our room. Lets just say the Wife and Kids made the most of it and reminded me of my diet. I have to give 5 Stars to all the staff at this establishment - well trained. With COVID they took extra special care to ensure safety was paramount. Thank you Samantha- JohnPaul - Paulina- Heather and Elliot for making this an awesome once in a life time 50th Birthday. My wife said this would not have been possible without the help of Kathleen who put this together during these trying and challenging times.
Subratings:

Disappointing. Like they were expecting guests? Or ski season?
User: kennyt5 from: Toronto, Canada
Trip Type: Family
Published Date: Nov, 14, 2020
Travel Date: Nov, 1, 2020
Rating: 3
Excited to hear of early snow and COVID deals we planned a 5 day stay. From the get go the service was slow and unprepared. The location is beautiful but isolated which forces long drives or eating exclusively on site. Luckily we had a car and we’re able to drive ourselves to Sunshine and Banff to switch up because the area had little keep young kids busy when not skiing. The pool was depressing. The ‘ski’ hotel had very few shuttles to the hill and each morning seemed unprepared for the skiiers trying to get gear from the boot room and get to the hill. Tables were too few and the hostesses rude. The serves over worked and often unable to bring a drink within the first 20 mins of being seated. Our room was quite basic and only serviced every 3 days?! Overall we would stop in for lunch or dinner because the food and view were good but stay elsewhere next time. Likely in Banff where there are way more options and action. Overall we leave disappointed and underwhelmed and struggling to reconcile the high rating given by others. Perhaps it is offseason. Perhaps COVID but really we expect better from the Fairmont brand.

Breathtaking
User: 652kimmy from: Niagara Falls, Canada
Trip Type: Couples
Published Date: Oct, 29, 2020
Travel Date: Oct, 1, 2020
Rating: 5
Thank you to the amazing staff for making our stay one we will cherish forever. The hotel is spectacular unlike any hotel we have stayed at. We arrived with balloons, champagne, keepsakes, chocolate and felt so special celebrating my 60th birthday 🎂. The restaurant is amazing we cannot wait to come back. The view from our suite was breathtaking. Thank you for a beautiful memory we will treasure forever!!!

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