NPR Reviews Provided by
Waterton Glacier Inn & Suites
TripAdvisor Traveler Rating: 490 reviews
Lovely place to stay
User: Karrie E from: Guelph, Canada
Published Date: May, 8, 2024
Travel Date: May, 1, 2024
Rating: 4
A very nice place to stay at while in Waterton. A subway is close by for food if you come in the off-season (which is when we visited). The place was clean, the beds were comfy (we had a queen and a murphy bed) and the fireplace was appreciated for the warmth. We would visit here again.
Subratings:

You can do better, poorly managed and Minimal services available
User: 435SteveS from: Newport Beach, California
Published Date: Nov, 13, 2023
Travel Date: Sep, 1, 2023
Rating: 2
First I would have to say I love the entire Waterton area and find it charming. Unfortunately the Glacier Suites was not so. We arrived after a long drive (which I assume most do) in the early afternoon. We were aware we were a bit early to checkin. The gentleman at the desk (can't remember his name but he was older) Immediately instead of greeting us starts with: "Sorry you are too early to check in". Went on and on.. Yeah great nice welcome.. We indicated we understood that. Told us to come back later. So we did a couple minutes before checkin, then we were forced to live with another 5 minutes of nonsense about checkin time.. Still at checkin time our room wasn't ready. All and all an awful way to be greeted. About that time at least a dozen others had accumulated in line in a tiny office/reception areal. So we told him we would just sit in the (closed) restaurant until our room was ready (which drew a scowl).. Similar stories for the others we heard while checking in and by now people were getting fairly agitated and for each guest this blowhard recited the same speech about check in.. Finally about a half hour after check in we finally got our room. The room was partially functional. The fireplaces didn't work (supposedly they were controlled by a thermostat) but it didn't function. The TV had a weird setup and getting a cable channel to display took a lot of work with multiple remotes. There was no maid service (hello Covid has been over for a couple of years) so we could get fresh towels at the desk.. The "award winning" restaurant at the hotel that they brag about, was never open during our 4 day stay.. No explanation.... All and all, you can do better than this hotel. The management seems to be a little out of sync with the guest concept.
Subratings:

Great Room!
User: Gina F from: Wausau, Wisconsin
Trip Type: Family
Published Date: Oct, 12, 2023
Travel Date: Oct, 1, 2023
Rating: 5
Loved the layout of our suite. Open the door to a family room, go to another room and it’s a bathroom with 2 sinks, refrigerator, microwave and coffee maker. Then you enter the bedroom. All rooms have doors that you can close so it’s awesome if one gets up earlier! They provided bear spray!!!! Would stay here again!!

Perfect Stay
User: MickeyandKaren from: Summerville, South Carolina
Published Date: Sep, 9, 2023
Travel Date: Aug, 1, 2023
Rating: 5
We stayed on the 1st floor in a single unit. Bed was a very comfortable firm. 2 sinks, with one just outside the shower and toilet area. 2 tv's with doors between bedroom, closet and coffee and sitting area. Inn is perfectly located in town and walkable to the lake, restaurants and shops. Pat, at the desk, was very informative and helpful with recommendations. Would definitely stay here again when in Waterton.
Subratings:

Nicely Renovated Room
User: CliffS223 from: Safety Harbor, Florida
Trip Type: Couples
Published Date: Sep, 2, 2023
Travel Date: Sep, 1, 2023
Rating: 5
Nicely renovated and well equipped. AC worked fine on a rather warm day. Refrigerator is decent size - more than a mini-fridge. Balcony offered beautiful views of the mountain. Short walk to everything. Ample parking. One note regarding room 202. There is a bright light outside and no curtain to cover the upper window, so it doesn’t get totally dark overnight.

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