First I would have to say I love the entire Waterton area and find it charming. Unfortunately the Glacier Suites was not so. We arrived after a long drive (which I assume most do) in the early afternoon. We were aware we were a bit early to checkin. The gentleman at the desk (can't remember his name but he was older) Immediately instead of greeting us starts with: "Sorry you are too early to check in". Went on and on.. Yeah great nice welcome.. We indicated we understood that. Told us to come back later. So we did a couple minutes before checkin, then we were forced to live with another 5 minutes of nonsense about checkin time.. Still at checkin time our room wasn't ready. All and all an awful way to be greeted. About that time at least a dozen others had accumulated in line in a tiny office/reception areal. So we told him we would just sit in the (closed) restaurant until our room was ready (which drew a scowl).. Similar stories for the others we heard while checking in and by now people were getting fairly agitated and for each guest this blowhard recited the same speech about check in.. Finally about a half hour after check in we finally got our room. The room was partially functional. The fireplaces didn't work (supposedly they were controlled by a thermostat) but it didn't function. The TV had a weird setup and getting a cable channel to display took a lot of work with multiple remotes. There was no maid service (hello Covid has been over for a couple of years) so we could get fresh towels at the desk.. The "award winning" restaurant at the hotel that they brag about, was never open during our 4 day stay.. No explanation.... All and all, you can do better than this hotel. The management seems to be a little out of sync with the guest concept.

Loved the layout of our suite. Open the door to a family room, go to another room and it’s a bathroom with 2 sinks, refrigerator, microwave and coffee maker. Then you enter the bedroom. All rooms have doors that you can close so it’s awesome if one gets up earlier! They provided bear spray!!!! Would stay here again!!

We stayed on the 1st floor in a single unit. Bed was a very comfortable firm. 2 sinks, with one just outside the shower and toilet area. 2 tv's with doors between bedroom, closet and coffee and sitting area. Inn is perfectly located in town and walkable to the lake, restaurants and shops. Pat, at the desk, was very informative and helpful with recommendations. Would definitely stay here again when in Waterton.

Nicely renovated and well equipped. AC worked fine on a rather warm day. Refrigerator is decent size - more than a mini-fridge. Balcony offered beautiful views of the mountain. Short walk to everything. Ample parking. One note regarding room 202. There is a bright light outside and no curtain to cover the upper window, so it doesn’t get totally dark overnight.

We stayed here for 2 nights a family of 6. It is very basic but was clean. We had the larger suite. Nice to have our own bathroom upstairs with the queen bed but would be really nice to have a shower up there. There is the space. Sharing one shower for 6 people is not enough. However the 3 sinks in the place were great to have. We had a nice little balcony and the AC worked fine. The carpet on the floor was a definite hazard. With the sofa bed opened up we had many trips getting feet caught on the corners of the rug. It was very dirty looking too. Just get rid of it and less risk for families with kids and us adults who constantly got caught on the edges. It's very overpriced at $560 a night but that's what you get in the mountain parks. Be prepared for the cost.