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Waterton Glacier Suites
TripAdvisor Traveler Rating: 430 reviews
No complaints, more than adequate.
User: tbradnc from:
Published Date: Sep, 9, 2019
Travel Date: Sep, 1, 2019
Rating: 4
My wife and I drove into town without advance reservations and after driving around decided on this location. We feel like we made a good choice - we have a clean room with a comfortable bed, gas logs and a separate sitting room. My wife enjoyed the jetted tub after camping in Glacier National Park for 4 days. The location is excellent for walking around town. If I was forced to complain about something it would be that the television is in the living area instead in the bedroom area - so you can't watch TV laying in bed. File that under first world problems I suppose.
Subratings:

Frustrating finish
User: PinkFloydActuary from: Gurnee, Illinois
Published Date: Sep, 2, 2019
Travel Date: Jul, 1, 2019
Rating: 3
Checked in here for our two day stay. Check in was a snap, and we soon were off to our room. We got our stuff unloaded in a clean, quiet room, then headed into town. The location is great - we walked all over town, and once we figured out the roads, getting from place to place was a snap. The bed itself was clean and comfortable - a great nights rest. The pull out sofa was a little disappointing - it's very small and hard to fit two people on it. Also the safe was out of batteries, so we couldn't use it. Housekeeping took a VERY long time to get to our room the second day. We stopped in after lunch, and the room wasn't made up yet, so we took a long walk and a break by the lake - came back and it still wasn't done. Didn't get done until close to dinner time (despite us leaving very early to hike.) But the real frustration came the next morning. We needed to leave at 6:30 (before the office opens) and were told to call the office and the night manager would check us out. I let the phone ring for several minutes, no response. So we packed the car and I tried again. Same problem. So we went back to the room and called the sister property. The guy initially was very pleasant, but when I told him of the problem, he got irritated - so I told him I was leaving the keys in the room and we were leaving (he said that's fine.) Not the way you want to end a decent stay.
Subratings:

Great spot
User: B8468FJtanyas from: Eugene, Oregon
Trip Type: Couples
Published Date: Aug, 28, 2019
Travel Date: Aug, 1, 2019
Rating: 5
This was a wonderful place. Very helpful at the front desk and helped us figure out what hike was best for us. The room was wonderful. Very clean and comfortable in every way, and the location was tops. One block from down town. I highly recommend glacier suites if you are coming to waterton.

Dirty, Outdated, Overpriced
User: Leah W from: Peace River
Published Date: Aug, 8, 2019
Travel Date: Jul, 1, 2019
Rating: 1
I would never stay here again. Upon checking in I always do a clean sweep of the room. We have a large family so I processed to check all the beds. We found the hair, food and dirty covers in our 1 bed downstairs. Hair in the big bathtub that's in the living room, hair all over the extra pillows left in a drawer. Upon opening the drawers the handle broke off. We found mould in the calking in both bathrooms which was so gross. It was dirty in there and smelled I would never stay again. I called service they came and cleaned our room. My child cut their foot on a nail that was sticking out on the stairs leading to the loft and image having a shower and you can see through the door from the living room downstairs. This hotel cost us $400 a night, we stayed 2 nights. Upon check out, the general manager was working front desk apologies and gave me a $100 off. It should have been a free night. This hotel room is also up 2 sets of stairs from the back of the building, they use old keys so we had to lug them around and its outdated. I would never stay here again. This hotel ruined our stay at Waterton.
Subratings:

Worst hotel ever.
User: Torjohn from:
Trip Type: Family
Published Date: Aug, 3, 2019
Travel Date: Aug, 1, 2019
Rating: 1
We drove for hours to come for one night, with our 4 young kids. Upon arrival we were informed they did not have us in their system and there is nothing they can do. We booked through Expedia and had a confirmation number, but this was of no use, the hotel was booked solid. We are now turning around and driving home, with no offer of compensation at all. The hotel blames Expedia and Expedia blames the hotel. No one willing to take ownership of the situation and we are headed home with nothing. Soooo disappointed. Do not stay at this hotel and do not use Expedia.

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