NPR Reviews Provided by
Waterton Glacier Suites
Marlene V from: Bow Island, AB Canada
Published Date: Nov, 5, 2019 Travel Date: Nov, 1, 2019 Rating: 5
The room was amazing and the Food was Excellant. Will go back again :)
The room was very clean and comfortable. The fireplace was truly awesome and the hottub was amazing . the food was excellant and would go back again
- Location: 5
- Cleanliness: 5
- Service: 5
Tahnee H from:
Trip Type: Couples
Published Date: Oct, 26, 2019 Travel Date: Oct, 1, 2019 Rating: 5
The best hotel ever
Me and my fiance have been here 6 times in the last 3 years and we will never stop coming back. The service is amazing and hotel is amazing. The office manager ( front desk guy) can't remember his name is an amazing man and the chef is out of this world great . I would recommend coming for a date night or date weekend . We have never had a bad experience and it feels like home now for us twice a year at least . Anyone who hasn't stayed here is missing out big time .
R1chardN from: Surbiton, United Kingdom
Published Date: Oct, 25, 2019 Travel Date: Sep, 1, 2019 Rating: 3
Possibly the best in Waterton
Waterton Suites is a pretty building by comparison to other hotels in Waterton. It was difficult to find the entrance to the car park due to the repair/redevelopment work that is ongoing following the fire of 2017. Entrance to the hotel is through the Red Rock Trattoria.
The reception is okay and the checkin was easy and quick. We had a ground floor room which has a good sitting area with comfortable chairs and a 'coffee' table. It is a good space but a little dark.
The bedroom is a good size with a large comfortable bed. It seemed strange to have a bedroom with floor to ceiling windows that open directly onto the main road but we coped.
The bathroom is smallish but okay and the kitchen very small and badly equipped. It was the worst we encountered in over five weeks touring in Canada - for example there were no plates or cutlery.
The sound insulation is poor - we could hear people walking around in the room above and the sound of running water when toilets were flushed or showers run was not at the level you would expect.
Our room was too hot - we reported it to reception and he got the air conditioning to work but it was very noisy. We did not get it to work again!! The knob for the temperature control was missing and whilst able to turn it you did not know at what temperature! I think it is too complicated to have cool and heat from two system managed on one controller. The instructions in the 'welcome book' were poor.
This was not our first choice hotel but after seeing the others I think it is probably the best in Waterton with the possible exception of the Prince of Wales. It was comfortable if only they can resolve the sound insulation and heating.
- Location: 4
- Cleanliness: 4
- Service: 3
Rick L from:
Trip Type: Couples
Published Date: Oct, 13, 2019 Travel Date: Sep, 1, 2019 Rating: 5
Best in Waterton
We stayed for 2 nights at Waterton Glacier Suites in September.
The rooms are huge and the staff very friendly and helpful.
Really want to make comment of front desk manager as he was outstanding in his assistance to us.
Highly recommend this location for cleanliness, staff helpfulness and overall value.
MapsAndSnaps from: Calgary, Canada
Trip Type: Family
Published Date: Sep, 22, 2019 Travel Date: Sep, 1, 2019 Rating: 3
Mediocre Stay but Would Try Other Suites
Good location, friendly staff, extremely, attractive grounds/exterior & clean, spacious suite. Unfortunately, even on such a cool mid-Sept night, we woke up to a room that was 25 degrees (heat was switched off!). Turned on the air conditioning in the bedroom, which sounded like a small train. We could prop the sliding door open a couple of inches, with a loose locking mechanism, but the room was still an inferno. In the other area, where there’s the sofa sleeper, we could not really open the door (there were no windows), as it was a ground floor suite & it would just have be a sliding door screen between us & the outside world (facing back alley/parking lot). A fan was available/ tucked away in the closet, but that didn’t really cut it. The noises from our upstairs neighbours were loud (footsteps, bed creeping, a couple of dropped items). Sound-proofing wise, it was more like sharing a house with people staying in the room above you rather than a hotel. We actually had a terrible night’s sleep! It was unfortunate since it is a really cute place. I would recommend booking a room only on the 2nd floor where they have ‘loft suites’ & ‘romantic suites’ rather than the ‘deluxe suites’ found on the ground floor. Not sure of what the price hike would be on that though? At least then you’d be able to open your sliding doors fully to an enclosed private balcony & there wouldn’t be any noises above you. Additionally, our room had the restaurant right next door/sharing a wall with us (avoid suite 101). Staying on the opposite end of hotel would have been much better. You’d then also have a courtyard & fountain view rather than the parking lot/alley.