I finally brought my family to Banff for a trip, but when i asked a skinny blonde woman at the front desk something, she seemed really impatient and had a sour attitude. I couldn't help but wonder if she was being racist? 🤢❌ ❌ she seemed much nice to everyone else. All in all, this hotel isn't very friendly, so I won't be recommending it to friends or family next time !!!!!

Visited in Feb 2024. A little overpriced. Rooms are standard furniture and decorations.Room had large entry to store ski equipment and cloths. Staff was excellent they helped microwave food we bought. Location is great. Would stay again

The Banff Caribou Lodge is centrally located in the town and has easy access to and from the ski area in the area. Has a restaurant on location and walking distance to many shopping and eating places. The employees were very friendly and helpful. Comfortable rooms and nice indoor hot tub.

Hotel well below par. Must have been nice some years ago. Stayed for 21 nights. Found out after 11 nights that we had been given a standard room and not the superior room we had paid for. Asked to see manager at front desk and a young woman replied I’m the manager. She was very dismissive and was rude in her approach and constantly interrupted while we we’re trying to explain the situation. On asking her name she ignored the question and walked away. Holiday company has been contacted. Room was dirty. Sheets not changed for the whole stay. Heating controller didn’t work. Was told it’s automatic. Windows would not open. Window screen screwed on and held with gaffa tape. Wall paper peeling. Pictures torn. Seating damaged. All room furniture damaged. Ironing board disgusting. Enamel bath was damaged and rusty. Bed had brackets protruding at shin level. Light shade’s filthy. Bathroom door stop missing. Holes in floor. Carpets in room not hoovered. Large protruding eaves in the room. Not on trip advisor pictures as a superior room. Standard. This was our bucket list holiday to celebrate our 60 birthdays and engagement. Banff is a must but just not this hotel. Book elsewhere.

A good hotel. Stayed with family. Rooms and corridors are clean, great WiFi throughout and a good bar with decent prices. A small gym, with a large hot tub and sauna are free to use. The on site restaurant, the keg has good food at decent prices. The ski bus stops straight outside, and is one of the first pick ups / drop offs. A 15 minute walk into town.