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Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2533 reviews
In need of an upgrade
User: thelittletraveler37 from: London, Canada
Trip Type: Couples
Published Date: Oct, 24, 2022
Travel Date: Oct, 1, 2022
Rating: 3
Banff Caribou Lodge is located closer to the outskirts of downtown Banff. They offer complimentary bus passes into the city so you can conveniently leave your car while exploring what Banff has to offer. They have underground parking, unfortunately our vehicle was over the height limit and we had to park out back of the hotel. The staff at the front desk were fantastic. I unfortunately cannot remember the name of the women who checked us in but she was awesome. The other front desk staff we interacted with was Steven. Unfortunately our key card quit working and we were locked out of our room but Steven quickly got it fixed up for us. The "hot pool" is really just a 26 person hot tub. We were expecting a heated pool not a hot tub but we still enjoyed it irregardless. The sauna is also located in the pool area. It was relaxing after a chilly day. They also have a small gym in the same area as well. The hotel itself is okay. Not knock your socks off by any means but just okay. They are well past due for an upgrade. The worst part is the doors. They are paper thin and you hear everything in the hallways. The doors seem to slam everytime they shut as well. It was hard to get a good rest when you hear absolutely everything in the hallway. The complimentary coffee in the morning was exactly what you expect from hotel coffee. Underwhelming. Overall our stay was alright.

Older Hotel, with a “rustic” feel to it.
User: SuzieQSue from: Sombra
Trip Type: Couples
Published Date: Oct, 6, 2022
Travel Date: Oct, 1, 2022
Rating: 3
Last Hotel on our group tour. This Hotel is somewhat dated, but still nice overall. The reception staff were quite friendly and our room was ok. We had two double/queen beds in our room. The decor is a bit odd, which to me, makes the room dated, but still nice overall. The cleaning staff missed all the dust on the t.v, and counter top which I quickly cleaned myself. The bathroom was a good size and relatively updated. The only oddity, is that the toilet sits VERY close to the counter top. A place to rest your arm I suppose? The thermostat in our room was for heat ONLY! No A/C, but the window did open which helped to cool the room. Another odd finding was that the mini fridge was under the table between the two beds. Either way, that was alright. The Hotel itself is at the end of town, so if you don’t like walking long distances there is bus service to downtown Banff. There is also a “Keg”restaurant within this Hotel. All in all, it was an ok Hotel to stay at.
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Emergency Late Booking
User: Paul O from: Shrewsbury, United Kingdom
Trip Type: Couples
Published Date: Sep, 26, 2022
Travel Date: Sep, 1, 2022
Rating: 4
We were diverted to Banff from Jasper due to forest fires so had to book somewhere at very short notice. The first hotel I rang Brewsters Mountain Lodge wanted $1100 for two nights room only. It turns out Banff is very expensive the Caribou Lodge was $814 for two nights room only so hey a bargain! We did not arrive until 10.30PM along with about 30 others all also diverted from Jasper, once the two guys holding up the queue who had not booked were out of the way. As an unexpected bonus they gave us a three-day pass to use the local bus service this came in very useful and was used to visit several of the local tourist sites. If offered take the passes. The room was a good size ensuite had a shower over the bath, TV, heating but no AC, fridge. There is a Keg restaurant within the hotel but we did not use it, quite expensive but everywhere in Banff is. The hotel is situated about 10 minutes’ walk from the centre of town with two bus stops very nearby Caribou Lodge is a good description it is very mountain Lodge style with lots of wooden beams and features. The Caribou is a decent 3-to-4-star standard unless you want to be right in the town a good option for a stay in Banff which is beautiful.
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Never book this hotel !!!
User: Lynda2511 from: Henley-on-Thames, United Kingdom
Trip Type: Friends getaway
Published Date: Sep, 20, 2022
Travel Date: Sep, 1, 2022
Rating: 1
0 … do not stay here! Staff check in terrible … took ages . Lots of people waiting and one person on desk. Tatty dirty rooms. Asked for 2 bed room … only 1 bed. So I had to sleep in my clothes all night as no one answered phone to make up sofa! So no bedclothes Ie sheets!

lovely
User: Martin B from: Whyteleafe, United Kingdom
Trip Type: Couples
Published Date: Sep, 17, 2022
Travel Date: Aug, 1, 2022
Rating: 5
Really enjoyed this hotel. the rooms weren't the biggest but they were a good size. the service was attentive and friendly the facilities good. The laundry room was especially handy for us. the attached Keg did a lovely breakfast and dinner and there again I couldn't fault the service.
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