NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2448 reviews
Overpriced for the rooms
User: amberw609 from: Moose Jaw, Canada
Trip Type: Family
Published Date: Feb, 22, 2020
Travel Date: Feb, 1, 2020
Rating: 3
We stayed 2 nights in February. None of the staff, front desk or anyone staff that crosses paths in the hallways were indifferent. No one was friendly. We were standing outside of the keg doors looking at weather sheet on the counter and looking in the restaurant. When one of the staff seen us he came over and very loudly, while looking at us, without a word moved chairs in front of the entrance. Ya, we got it, you are closed. The rooms are very small. Very small. For the price of the hotel I was surprised at the size of the room. We had planned on purchasing our lift passes from the front desk to save money and time on the hill. However, we told that they did not have any kids passes. They only have what the hill drops off....but them proceeded to tell us they would “order more”. Went the next morning, same story. So we had to wait in line at the hill. Maybe a small thing, but for a ski town I would have expected the hotel to have the passes like every other hotel has when we have been there. The entire hotel smells like campfire. Which is great, unless your son has asthma and the smoke is just too much after 2 days. It would have been nice to know ahead of time so we could have made alternate arrangements. The lobby and pool area are nice and clean. The next time we are in Banff we will definitely book somewhere else.

"Nice" Hotel
User: alisabinhope from: Rotorua, New Zealand
Published Date: Feb, 20, 2020
Travel Date: Feb, 1, 2020
Rating: 4
Stayed for two weeks, housekeeping was a problem, but after two complaints the issues were rectified. Rooms "nice", in fact, everything about the hotel is "nice" not great and not bad, just nice. one thing which was very odd, we had 5 people in our party in 3 rooms and all said they had freaky dreams, pretty much every night whilst staying at the hotel. The spa pool was extremely over-chlorinated, making it unpleasant, also the pool needed a good clean as the tiles were black with grease. The showers n the spa pool never had soap in the continers and the drain was clogged with hair and grease.
Subratings:

R & R
User: raw_banana_travels from: Calgary, Canada
Published Date: Feb, 14, 2020
Travel Date: Feb, 1, 2020
Rating: 3
We go every year to celebrate and decided on the Banff Caribou Lodge this time. The check-in process was seamless and underground heated parking available and lockers in for ski equipment. The location is over a kilometer from the shops and restaurants in downtown not ideal for walking on cold days. The room was dark, poor lighting, dated decor, beds comfortable, small bar fridge, small but adequate. Toiletries were limited, no robes to wear to and from spa/hot pool. Housekeeping needed to pay attention to fullness of refillable shampoo/condition/body wash and shower curtain was dirty. We booked a couples massage at the spa (return visit), room was a bit chilly and therapist was ok.

Good, affordable place
User: sovey980 from: Calgary, Canada
Published Date: Feb, 11, 2020
Travel Date: Mar, 1, 2019
Rating: 4
Have stayed here twice. Both times the rooms were comfortable and clean. The lobby is inviting, with a nice fireplace and the hot tub downstairs is also a bonus. It's a good walking distance to city center as well.

Lovely little hotel
User: sleepisthedream from: London, United Kingdom
Trip Type: Couples
Published Date: Feb, 11, 2020
Travel Date: Aug, 1, 2019
Rating: 5
My boyfriend and I stayed here for 3 nights during the summer. Great hotel, good location - on the bus routes (you get a free pass staying at the hotel) but also a 15 minute walk from town centre, rooms nice and cosey but clean! Reception staff were good! Food facilities were excellent. Car park large and secure. I enjoyed the spa downstairs a lot. I would stay again!

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