NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2474 reviews
Average Hotel
User: hl786 from: toront
Trip Type: Family
Published Date: Jul, 18, 2021
Travel Date: Jul, 1, 2021
Rating: 3
I stayed at the Caribou lodge in Banff, not a bad place They had underground parking, on site The Keg restaurant, great hot pool and gym. The overall hotel was clean, rooms were smaller than expected, our fridge wasnt working so the front desk agent let us keep our food in a fridge in one of the vacant room…. The rooms dont have a/c and it was pretty warm, when I turned the fan on it was making odd noises which got annoying at night Nice location right in downtown Banff

Don’t stay here!
User: 960josied from:
Trip Type: Couples
Published Date: May, 31, 2021
Travel Date: May, 1, 2021
Rating: 1
Absolute worst place to stay in Banff. We payed for our hotel online and arriving at 10pm. Although it was 24/7 service??? ... Apparently there was nobody at the hotel who could access our booking and told us it could take 2 hours before they could check us in 😂. So we sat in the parking lot for 2 hours exhausted and just wanting to go to bed. The next day they offered us a 10% discount for the inconvenience.. so generous. The supervisor was very rude. No toilet paper in the room upon arrival. Yellow stained pillow cases. The soaps in the shower were empty. Air conditioning didn’t work. There’s no fan in the bathroom so good luck getting ready after you shower. It filled the whole bedroom with steam. Honestly just go anywhere but here. This place ruined our stay in Banff.

Love Banff!
User: Anandapm1970 from:
Published Date: May, 24, 2021
Travel Date: May, 1, 2021
Rating: 3
We have stayed here before and enjoyed the rustic feel of the hotel, love the brick fireplace in the lobby. However, the rooms are in serious need of updates. The staff is very friendly, knowledgeable and accommodating. We’ve never had an issue with them. The first room we checked into must have been skipped by housekeeping, felt dirty, not vacuumed and a filthy duvet. I nicely called the front desk and they moved us to another room without asking, along with a complimentary bottle of wine. The underground parking garage is not for anyone driving a big vehicle, a clearance of 6’4, our truck had very little room, the cement flower beds are way to close to the entrance/exit of the garage. We actually scraped our passenger door coming out of the garage. It’s a very tight squeeze. We love the fact that the Keg is in the hotel. The spa is lovely, we used it on our visit last spring. We love Banff and love to walk so this hotel is fairly close to downtown. I’d stay again if the rooms were updated a bit and next time we will drive our Honda Civic :)

Banff Caribou Lodge
User: Bonbon708 from: Edmonton, Canada
Trip Type: Family
Published Date: May, 16, 2021
Travel Date: May, 1, 2021
Rating: 3
Came for a weekend to destress. We were offered an upgrade for a room with a balcony and view. Paid extra for a view of the carport roof. No A/C in these rooms. No shampoo or soap but a $20 Rocky mountain soap daily oat lotion on counter if you use. Balcony curtains are filthy. Coffee packs in room have no flavor. Upgrades needed. You would think since they're so slow with covid that they'd try to impress the few people that booked.

AVOID - rude staff - poor Covid protocols
User: SSmith197612 from:
Published Date: Apr, 12, 2021
Travel Date: Apr, 1, 2021
Rating: 1
We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my booking even though I was within my cancellation window, when my booking fee was hit with a damage deposit - NEVER in the 11yrs of staying in Banff in any of the hotels have I been required to pay this and despite offering proof I was dismissed as liar. There is a way to convey yourself and this is not it. AHS and AB government Covid protocols of Social distancing were not adhered to and staff watched as different cohort groups were abusive to others trying to respect them.
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