NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2502 reviews
Terrific Visit!
User: PerthDarter from: Perth, Canada
Published Date: Jun, 25, 2022
Travel Date: Jun, 1, 2022
Rating: 5
We would highly recommend this establishment. Very quick check in. Friendly service. Decor was a delight. There is a Keg restaurant located right in the hotel. Room was clean and we had a lovely view. Located close to the elevator which was great.
Subratings:

Cute, but quite a walk to town.
User: traveling_monster_me from: California
Trip Type: Couples
Published Date: Jun, 22, 2022
Travel Date: Jun, 1, 2022
Rating: 4
The place was cute and we had no issues with check in or housekeeping. We walked to town a couple of times but it was quite a trek. Also the fire alarm went off one evening twice late at night. The place is quite a maze and we didn't want to take the elevators. We found stairs which did not lead to the lobby and we were lost within the corridors during the fire alarm. How dangerous. Once we got to the lobby we found it was a false alarm, but no one said sorry or gave any excuse or compensation for guests showing up in pajamas in the lobby at midnight. Overall we did like the hotel, it was beautiful and and we didn't mind the walk, but someone with mobility issues should find something closer to town. The steakhouse was very good, try the cheesecake. Its to die for.

Charged full amount twice
User: S3m3 from:
Trip Type: Couples
Published Date: Jun, 15, 2022
Travel Date: Jun, 1, 2022
Rating: 1
My husband and I stayed here for 2 nights on the 4th floor in a loft king suite with a whirlpool tub. When we arrived they charged our credit card $1194 for a deposit instead of the $100 that is stated online. When we checked out they charged us another $1200. The room was supposed to be $490 per night plus tax. When we called to ask about it they insisted they only took $100 even though we have receipts proving otherwise. We are now talking with our bank as this is fraud. When we arrived the front desk staff was rude right off the bat. When we got to our room we discovered filthy sheets covered in hair and weird brown stains. The whirlpool faucet was broken and the toilet on the main floor is shoved behind a door under the stairs and only flushed sometimes. My 6'4 husband could not use this toilet at all. The body wash smelled like mister clean and the conditioner dispenser was empty. The mattress was so uncomfortable that I barely slept and I woke up with extreme hip and back pain after 4 hours each night. Housekeeping did not clean our room once during our entire stay. We ended up taking clean towels from the hot tub room. Overall, I am extremely disappointed. This was our first time being away from our special needs children in 7 years. I desperately needed a recharge mentally, emotionally physically and I did not feel refreshed at all when we left. Finding care for our children is extremely difficult and I doubt I will be able to get another break anytime soon. What a waste.

OK but could be much improved.
User: Chris S from: Ashford, Kent UK
Published Date: Jun, 7, 2022
Travel Date: Jun, 1, 2022
Rating: 3
We had a disabled room, on the top floor. I was not sure how we were supposed to exit the building in case of fire when the lifts are inoperable. The room was clean and reasonably appointed. However, during our 3 day stay the electronic key failed to work twice. This necessitated a trip to reception, twice. The walk in shower was good but I had to ask twice for a stool for the shower. We ate in the Keg restaurant there and didn't finish the bottle of wine on our first visit. When we returned a second time, wine in hand, we had the Spanish inquisition as to whether we had purchased it there. The staff were very aggressive about it.
Subratings:

Horrendous. Right up there with the worst.
User: vijai_vmc from: Abu Dhabi, United Arab Emirates
Trip Type: Family
Published Date: Jun, 4, 2022
Travel Date: Jun, 1, 2022
Rating: 1
Of our 3 weeks in the Canadian Rockies, an otherwise glorious experience, this was the absolute nadir. Firstly, in spite of booking the room a month in advance - a booking of 3 nights, no less - I was shunted into a “corner/ wedge” room. You know the one I mean? The one with peculiar angles, about half the size of a normal room, with the bathroom shoved into one part of the room? Yes, that one. I obviously complained. I’m paying full price for 3 nights, and I expect a room the size of which I paid for. Not one which has all the ambience of a broom cupboard. The front desk assured me that all rooms are exactly alike, and to further make their point, they “showed” me another room. Which just “happened” to be the room directly above mine, so it was similar in every way. This strange pantomime was conducted in such a condescending fashion - assuming me to have the brain power of a 2 year old. It was deceptive and devious. Patronizing to the extreme. And - rather stupid. Because I already had another room - I had taken two, one of which was for the kids - so I knew perfectly what a normal room looked like. When I explained this to the front desk, the young lady had this smug expression, this “watch me not give a damn” look. I’ve seen that before. I gave up. I can’t change my skin color, any more than this hotel can change it’s obvious prejudices. Secondly - that’s not all. You know the perfect storm? Where everything goes wrong for a customer? Well, I was, sadly, that guy. The bedsheets and the duvet in my daughter’s room were blood stained. Let that sink in. In a room supposedly cleared by house keeping, given to a guest, the sheets were filthy with blood. Yechh doesn’t even BEGIN to cover it. Banff might have been good. I don’t really know. Our stay in this town was literally destroyed by this hotel. I shouldn’t have let it - but yes, that happened. Thankfully, the rest of our vacation was exquisite in every way. Every other place went out of their way to make us feel welcome. Canadians are a wonderfully friendly and welcoming bunch. It was just our luck to run into the wrong sorts here, I guess. Obviously, we will come back to see what Banff is all about, in other seasons. But I’m giving this hotel a wide berth, and I would suggest you do, too. Maybe if you’re white, it might be better. They might even break out the clean sheets.

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