NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2470 reviews
AVOID - rude staff - poor Covid protocols
User: SSmith197612 from:
Published Date: Apr, 12, 2021
Travel Date: Apr, 1, 2021
Rating: 1
We live in Calgary and pop to Banff for weekend trips regularly. We have stayed at many different hotels along the main drag. We will not be staying at the Banff Caribou or recommending it again. The Staff were ignorant and rude the so called Manager accused me of lying (publicly in front of other guests ) and refused to cancel and refund my booking even though I was within my cancellation window, when my booking fee was hit with a damage deposit - NEVER in the 11yrs of staying in Banff in any of the hotels have I been required to pay this and despite offering proof I was dismissed as liar. There is a way to convey yourself and this is not it. AHS and AB government Covid protocols of Social distancing were not adhered to and staff watched as different cohort groups were abusive to others trying to respect them.
Subratings:

Cozy and comfortable-ski trip
User: sonyah595 from: Hamilton, Canada
Published Date: Apr, 5, 2021
Travel Date: Mar, 1, 2021
Rating: 3
We were a ski group of 20 staying at the Caribou for 7 nights All Covid precautions were taken. Unfortunately I was not able to get a reservation to enjoy the hot tub or a Spa treatment. But was able to enjoy a spa massage at the Moose hotel's spa which is a sistor spa of the Caribou. We had no housekeeping during our stay due to Covid restrictions but they were able to accommodate us with extra towels, toilet paper, etc if needed. We had assortment of delicious plated breakfasts that were included daily and were served quickly. A big Thank You to Trudy, the Keg's Manager that accommodated our ski group quickly in the morning so we could get on the first shuttle to our ski destinations (Sunshine or Lake Louise). Our rooms were fine with comfortable beds, good pillows but they need to replace the comforters that were lumpy and very static. Also the towels could be a better quality, some were stained and fraying. Otherwise we enjoyed our stay
Subratings:

Nice place, but check-in during COVID is dismal.
User: Mark K from: Edmonton, Canada
Published Date: Apr, 3, 2021
Travel Date: Apr, 1, 2021
Rating: 4
Our checkin was so very long. Like 1 hour wait to get a room. We even got in trouble from the Banff Police as they didn't want us blocking the road. Under COVID policies thigh might be necessary to only check in late at 4pm because of the deep cleaning, but maybe it could alleviate the long lines by opening the checking earlier as rooms come available. OR allow people to check-in and then go to the town and come back later. Just an idea. Nice place tho, Banff is always magical to stay in! We will come back here!
Subratings:

Comfortable and v clean
User: 599aminah from:
Trip Type: Family
Published Date: Apr, 2, 2021
Travel Date: Apr, 1, 2021
Rating: 4
Booked this hotel for our last min trip to Banff. They don't let you check in before 4 pm. But once you are in the wait is worth it. The rooms are basic but very clean and very comfortable. We enjoyed our stay and will definitely return.

Super disappointing
User: carlitac93 from:
Trip Type: Family
Published Date: Apr, 2, 2021
Travel Date: Mar, 1, 2021
Rating: 1
Rooms were very small. Family of three in a room for 4 people and it was cramped. Only had enough towels for one person. Cleanliness was obviously not a concern as the room was filthy. Wiped off multiple things with the limited bathroom towels we had and they were black with filth. So gross. Bathroom had some type of something sprayed on the floor and the walls. Dust covered everything horizontal. The room also had a gross smell. Probably from all the dogs all over the hotel. We are a dog friendly family and so many ill behaved dogs in the hotel. The Keg should be rebranded as this hotel Keg puts the name to shame. Dinner was mediocre. Drinks were meh. Breakfast was atrocious. Manager ever recooked eggs “properly” and they were still terrible. Please spend your money anywhere else.

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