NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2358 reviews
Basic budget hotel
User: elley-mae from: melbourne
Trip Type: Couples
Published Date: Jul, 14, 2019
Travel Date: Apr, 1, 2019
Rating: 3
This hotel is a 15-20 min walk into Banff. Rooms are comfortable on the small side. Don't bother with eating at this hotel it was very average. Service was not great. Staff didn't seem to know a lot of information either.
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Good location but somewhat dated rooms
User: 248henryb from: River Edge, New Jersey
Trip Type: Couples
Published Date: Jul, 13, 2019
Travel Date: Jul, 1, 2019
Rating: 4
After leaving the Rocky Mountaineer and staying at the Fairmont Chateau Lake Louise it is really unfair to try to rate the next place. It is a very clean place with some older rooms located three bus stops from downtown Banff. The hotel provided free bus passes though which really made things convenient.

Horrible
User: 777adelel from: Toronto, Canada
Trip Type: Family
Published Date: Jul, 12, 2019
Travel Date: Jun, 1, 2019
Rating: 1
The caribou lodge had a terrible room and awful service. Firstly, our room was a basement when we had booked one with a window. Our window was directly facing parked cars. As well, they knew that 4 people were staying in the hotel and only gave us 3 towels. When we approached the front desk about this problem they said they would fix it right away. But guess what? When we got into the hotel that night- only e towels again. I would not recommend any travelers to this hotel.

Part of Globus Bus tour of Canadian Rockies
User: Jim1954Wing from: New York City, New York
Trip Type: Couples
Published Date: Jul, 10, 2019
Travel Date: Jul, 1, 2019
Rating: 4
My wife & I and 40 fellow travelers from the States, England and Australia loved the complimentary public bus passes and newspapers despite the 2 days of rain to see most sights in downtown Banff. Loved the seasonal young waitress staffers and front desk staff.

Outdated and tatty, overpriced
User: Julia B from: Eastbourne, United Kingdom
Trip Type: Couples
Published Date: Jul, 10, 2019
Travel Date: Jun, 1, 2019
Rating: 3
Oh dear! The Caribou might have been something 30 years ago but it doesn't look as though anything has been updated since. However, having stayed in Banff at similar hotels were weren't really surprised and had kep our expectations low! Just as well!. It seems that all hotels have high occupancy because Banff is so beautiful and such a tourist destination (be prepared for many tourists here!), so the hotels think they don't have to try in any way. Avoid the restaurant here at all costs! It seems it's not owned by the hotel but the terrible service and poor food still reflects badly on the Caribou. There are plenty of good restaurants and cafes 10 minutes walk away. We tried the hotel bar one evening but only stayed for one quick as it was dominated by local people that the barman seemed to know who were drunk and very loud, using unpleasant language. The front of house staff are mostly disinterested in you unless you specifically direct a question to them. As in all hotels, restaurants and bars in Banff, apart from the Fairmount, all staff are English or Australian, not a Canadian in site! So don't expect the usual great Canadian hospitality.
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