A lovely hotel and very cosy. Staff help and cheerful. Room was good, Very good location with local buses right outside and hotel gave us passes to use. Food was very good , evening and breakfast. Bar was friendly and enjoyed the happy hour. Definitely return one day

The staff at reception or the Spa did not go out of their way to make you feel welcome. The room was gloomy and not particularly clean - something that is in common within the rest of the hotel where dusting of ornaments and articial flower dispays is at a premium. Maybe a higher wattage of lamp would help cleaners see the dirt! It is a functioning hotel, nothing more. The Keg is expensive. Interestingly, given the spring sunshine, most other hotel patios were open except this one even though furniture was haphazardly stacked outside. Therefore, nowhere to relax and enjoy the spring weather. It is a great shame as it seems no one in management is looking for the hotel to excel and is content to just go through the motions safe in the knowledge that customer turnover is high and looking for repeat business is not a priority. Not really value for money, hence my motivation to join tripadvisor and post a review.

We stayed 4 nights and felt very relaxed .The Lodge was quiet for the amount of people staying here. we especially liked that we could charge meals at participating hotels . Would stay again and would recommend this lodge

We had 11 of us age 10-70 years stay for 2 nights in 5 rooms. We all found the beds comfortable, it was nice to have a balcony on our room, where we could watch the deer. Breakfast at the keg was great, and it was about a 15/20 minute walk downtown. Also helpful was the free ski. Us that picks up right in front of the hotel. We enjoyed the hot tub a couple of times as well.

Such a good deal for Easter weekend. Exceeded my expectations for a hotel in Banff. Great friendly check in service, food at the Keg restaurant superb, eat and or drink beside a wood fire getting toasty warm, just imagine it. The king room was comfortable, not massive, but had full cable TV, complimentary coffee and a kettle for your teas. Excellent bathroom facilities and the lemon grass wash and lotions, loved it. And the free transit passes for the bus stop nearby, brilliant, let me keep my luxury limo tucked up safe and warm in the underground parade and not fighting for places at the gondola and sulfur caves. They definitely will have my repeat business.