We just loved our stay at this lodge. It’s comfortable and has a great restaurant attached. It is located on Banff avenue and is so convenient for all the shops/restaurants, just a 15-20 minute walk. All staff we encountered were friendly. This is also a great location as it is a pick up point for many attractions like skiing & tubing

What an absolutely fabulous stay! We stayed at the Caribou from 3rd March for 10 nights and had the best time. We had room 319, a corner superior room and the size of the room was more than adequate. Perfectly sized to fit both myself and husband plus all of our ski gear. The free lockers on the ground floor were an added bonus (reception give you a locker and key for the duration of your stay). The hotel was also located in a great part of town, one of the first pick ups and drop offs to the slopes - a compromise meaning you have further to walk into downtown Banff for restaurants and bars but one I was so glad to have made. The room was cleaned each day, and new towels provided (even though we hung them up and didn’t need or ask for them to be replaced). The free filter coffee in the room each day was also a lovely gesture. The bed was comfortable and we had a balcony (although if you want a Mountain View try and get a different room). Whilst looking a little dated and in need of a bit of TLC in places we had a brilliant stay and couldn’t have asked for more. We will definitely be returning in the future.

We had a good stay at the Caribou Lodge. It is approximately a 15 - 20 min walk to downtown from here or a few bus stops. We were given free Roam bus tickets, but not told (nor was it on the ticket) that it was only for bus lines 1&2. Staff was not familiar with some of the area amenities including what was and was not available at Lake Louise. The room we had was spacious with a nice balcony, although not too much of a view as there are trees outside our balcony. Had to get a towel replaced as there was a problem with it and staff were very quick and courteous. It just would have been nice if staff knew more about the area and what there was to offer (other than looking it up on Google which I can do).

This was our 5/6th visit to this hotel over 10 years. In that time absolutely nothing has changed. We’ll probably go back again. The hotel is now rated as ‘budget’ which I can understand. The Spa was as good as ever. This year we noticed that the complimentary tea of coffee in reception had gone, along with the table candles in the evenings. Our room had several maintenance issues and a previous guests child had drawn on the wall with crayon. (No attempt had been made to clean this off) That said, the room was made up perfectly every day, although none of our party ever heard the sound of a vacuum cleaner and none of our rooms vacuumed in our 10 night stay. The main issue was the bar which is run by the Keg restaurant. It closed at different times at the will of the staff. Sometimes being told before 10pm that they had already called last orders. We stopped trying to use this and went to nearby hotels in our way back. This did give us an insight into the quality of the other hotels…

Foyer was nice and breakfast service at the restaurant was great but avoided the buffet because eggs tasted like powdered, inexplicable for a restaurant charging these prices. Dinner one night was good but barely worth the cost. Lemon water in the foyer but it disappeared after 2 days and never returned. Rooms were OK although toothpaste spatters on bathroom walls from previous tenants unappealing. Ski locker storage was rusty, dirty and located in the garage. Best thing was the service.