NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2455 reviews
Stay during COVID
User: Ennovy466 from:
Trip Type: Family
Published Date: Oct, 13, 2020
Travel Date: Oct, 1, 2020
Rating: 3
This hotel is ok.it is centrally located easy access to Banff avenue. The beds are so so, they squeak a lot so if you a light sleeper not good. Also the pillows are terrible, definitely old and of need of refresh. My biggest complaint about this place is the way they run the pool. Most places during COVID you can book a time to go to the pool. This hotel thought it would be a good idea to have a wait list instead. This does not work because you have to wait in your room until they call you or you might miss your time. We tried to get on the waiting list several times and never got a call. The only way we did get to use the pool is by booking spa treatments. They give you a 20 minute time slot when you spend a whole lot of money on the spa treatments. We spent 4 nights there and they didn’t clean our room.

Just book somewhere else.
User: MaddaxsDisneylandmom from: Spruce Grove, Canada
Published Date: Sep, 26, 2020
Travel Date: Sep, 1, 2020
Rating: 2
We booked in for a romantic week end... to start off with the room is really small. There is a part of the ceiling that dips down so if you are over 5’ you can’t walk in that side of the room. I nearly knocked myself out in the middle of the night to use the bathroom. It was so loud with parties we left our tv on and were woken to someone’s kid still crying the same as they were crying the night before. Maybe the walls are just paper thin. There was a pill on the floor(so I guess they didn’t vacuum between guests. I’ve stayed in a lot of hotels in Banff over the year(ski vacations) and have plenty of others to recommend. We didn’t use any of the amenities at the hotel. The Keg was a nice option if they had a happy hour. But no happy hour and closing at 930 pm placed it at the end of the list of restaurants. I do not recommend this hotel.

Good but no AC makes for a terrible sleep at this really nice lodge! :(
User: francine405 from: Calgary, Canada
Published Date: Sep, 21, 2020
Travel Date: Sep, 1, 2020
Rating: 2
We stayed at the Caribou Lodge on a Saturday night. The service was really good, staff is friendly, the room was clean and the lobby is cozy. We ate at the Keg restaurant which is conveniently attached to the Lodge. Unfortunately there is no AC in the rooms, at least in our room, which made for a very bad sleep. It was way tooo warm, even with the window open in mid September! Our cards to enter the room kept disactivating and we had to return twice to the front desk in a 24 hour period to activate them again (and the cards were not placed beside a cell phone). We would not stay there again because for $200/night you definitely expect a good night sleep and that was not the case for us. Maybe winter stays would be better.
Subratings:

Underwhelming experience
User: ramlahhaider from: Calgary, Canada
Trip Type: Couples
Published Date: Sep, 20, 2020
Travel Date: Sep, 1, 2020
Rating: 3
We stayed at the corner loft, Norquay suite. It was for my husbands birthday. I asked the hotel much in advance if they could do anything special (something as little as a happy birthday welcome sign) I was given a response saying they can’t guarantee but will try their best to do something special. Unfortunately there wasn’t anything there, not only that, they had just finished cleaning and a big vacuum cleaner was blocking the door, and the carpet was damp. The loft is spacious but the jacuzzi was old and outdated, some of the options not working. To be honest, I should’ve booked something like a Fairmont. The pictures of the room made me think this is a much better option. The “view” isn’t that great either. It was either too hot or too cold. Not warm enough duvet. Never booking this place for any special occasions.

Terrible place!
User: I2631EMkristinak from:
Trip Type: Couples
Published Date: Aug, 26, 2020
Travel Date: Aug, 1, 2020
Rating: 1
'You got what you paid for' - said an enormous woman at the front desk that decided to interfere in my conversation with the Front Desk Agent. Extremely rude, very unprofessional and simply unpleasant for an eye 'manager'(I would assume, since that person doesn't even know how to introduce herself), was saying that they simply don't care about the quality of the stay, and we get what we paid for. They don't preassign rooms to customers who are staying with them for a longer time. They do NOT wear masks. There was NO sanitizer in the lobby (it was empty). They say that they don't have any rooms but if I pay more, they will find a room... There was no shampoo or conditioner in the dispenser in the shower. Room 343 is literally facing the roof above the entrance. In front of the entrance, there were a lot of highly intoxicated people that were yelling until 2 am every night. In the elevator we were greeted by an escort person, who didn't hesitate to offer her services after she is done with a client. Outlets are conveniently hidden behind the dresser. Rooms are literally tiny and dirty. So... I guess I paid around a $1,000 for the worst experience in my life. Upon check out that don't even ask you about how was your stay (I guess they know how terrible it is). Bad location and a rather sketchy area. No value for any money.

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