Had stayed here before some years ago, staff & cleaning a lot better then. staff this time were not friendly, cleaning in rooms was not good. Shame could be good hotel of it was looked after a bit better. Restaurant very dark could do with being a bit lighter.

Comfortable bed, quiet room. Window that actually opens for fresh mountain air! Plentiful hot water from the shower, and delicious clean cold water from the tap to drink. (No bottled water needed around here--the water you buy in bottles at home comes from here!) Sure, the decor is dated, but how many more sleek minimalist hotels with neutral tones do you really need? You are doing it wrong if you are spending time awake in a hotel in this beautiful place. Bonus that the coffee and toiletries provided with the room are from local companies, keeping money in the local community.

Only here for a couple of days but Nice clean hotel, with easy access to all the bars and restaurants, free bus courtesy of the hotel Rooms are ok with very comfortable beds…everything you need… Check in very quick and easy special thanks to Maddie who was very informative and Max for booking our trip to the Banff Gondola.

We just loved our stay at this lodge. It’s comfortable and has a great restaurant attached. It is located on Banff avenue and is so convenient for all the shops/restaurants, just a 15-20 minute walk. All staff we encountered were friendly. This is also a great location as it is a pick up point for many attractions like skiing & tubing

What an absolutely fabulous stay! We stayed at the Caribou from 3rd March for 10 nights and had the best time. We had room 319, a corner superior room and the size of the room was more than adequate. Perfectly sized to fit both myself and husband plus all of our ski gear. The free lockers on the ground floor were an added bonus (reception give you a locker and key for the duration of your stay). The hotel was also located in a great part of town, one of the first pick ups and drop offs to the slopes - a compromise meaning you have further to walk into downtown Banff for restaurants and bars but one I was so glad to have made. The room was cleaned each day, and new towels provided (even though we hung them up and didn’t need or ask for them to be replaced). The free filter coffee in the room each day was also a lovely gesture. The bed was comfortable and we had a balcony (although if you want a Mountain View try and get a different room). Whilst looking a little dated and in need of a bit of TLC in places we had a brilliant stay and couldn’t have asked for more. We will definitely be returning in the future.