NPR Reviews Provided by
Banff Caribou Lodge & Spa
TripAdvisor Traveler Rating: 2462 reviews
Right in main drag
User: TanyaDion from: Kingston, Canada
Trip Type: Family
Published Date: Jan, 8, 2021
Travel Date: Jan, 1, 2021
Rating: 4
Nice walk Into the town. Right on main drag Close to shopping and lots of restaurants. Lodge was nice. Indoor parking. Keg was on-site. Spa on site as well. Friendly staff. Wkll be back and Would stay again thanks

Difficult Supervisor - Good otherwise
User: TTPina from: Edmonton, Canada
Published Date: Dec, 30, 2020
Travel Date: Dec, 1, 2020
Rating: 2
Unfortunately, I would have been writing a very different review had it not been for Mike/Mark at the Front Desk and Jaycee both were Supervisor/Managers on the day of checkout. Mark lies to his customers and Jaycee shames them for getting a good deal on a third party app.

Smokey Hotel
User: Rob B from: Edmonton, Canada
Trip Type: Couples
Published Date: Dec, 14, 2020
Travel Date: Nov, 1, 2020
Rating: 2
We stayed at this hotel in November for 3 days and couldn’t wait to leave. The smell of wood burning smoke from the main floor fireplace is strong throughout the hotel. By the end of our stay my nose was burning and eyes were sore from the smell of smoke in our room. It was all through the hallways as well. We tried putting a towel at the bottom of the door to our room but it made little difference as I’m sure it also came in through the vents. We complained but it fell on deaf ears. I can’t imagine how anyone allergic to smoke would fare if they stayed here. We will not be back.

Bedding needs to be replaced!
User: A57HUtaras from:
Trip Type: Family
Published Date: Nov, 15, 2020
Travel Date: Nov, 1, 2020
Rating: 3
We stayed a week at this hotel. No breakfast no microwave. Fridge froze all our food so be careful. Hot pool was nice but no pool. Bedding was very static shocking us quite a bit. The bedding sounded like rolling in packing paper which woke us up throughout the night. Very small room that needs updating. Pluses, very quiet hotel. Friendly staff. Easy to get items we needed. Heated parking. Lots of storage places in the room was really nice. About 7-10 minute walk to stores.

Good restaurant and spa...ok hotel room
User: d_lendvay from: Red Deer, Canada
Trip Type: Couples
Published Date: Nov, 5, 2020
Travel Date: Nov, 1, 2020
Rating: 3
Stayed here for 2 nights early November. Nice enough hotel, good reception and quick check in. Underground heated parking was a bonus, but can only accommodate at the most a mid size suv. Don’t even try getting a truck or larger car down there. Room cleanliness was not great. We found some plastic eating utensils and food (french fries) on the floor...who knows how long it had been there for. Looked like just a vacuum had been run over the floors. The beds were somewhat comfortable (not great), and sheets and comforter were not 100% clean as makeup stains were observed and the down filling in the comforter was bunched up into balls. The spa was great. My wife and I each had a one hour massage. We also used the hot pools which were great as well. Attached KEG restaurant was nice as well along with good food.

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