NPR Reviews Provided by
Fairmont Banff Springs
Dunoes-abroad from: Dunedin, New Zealand
Trip Type: Business
Published Date: Nov, 11, 2019 Travel Date: Apr, 1, 2019 Rating: 4
Luxury in the mountains
A once in a lifetime chance to stay at the Fairmont Springs as I was attending a conference. The exterior, lobby, shops, bars, banquet hall and restaurants are fantastic and opulent. Great service (full of friendly kiwis and Ozzy's having a great OE) with breathtaking views. The rooms on the third floor where we stayed were nice but at the end of the day were just another hotel room. If you ever get the chance to stay grab it but not sure if I would want to pay the eye-watering full rates.
I have it on good authority that the gold level was well worth the extra money.
- Location: 5
- Cleanliness: 5
- Service: 5
431rajeevanr from: Toronto, Canada
Trip Type: Friends getaway
Published Date: Nov, 11, 2019 Travel Date: Nov, 1, 2019 Rating: 3
Worth one visit, only for historic value and views and
We were excited to explore the historic building and experience the views, and our first visit did not disappoint. The second however, devolved when we first arrived to a front desk who said “it’s just like your last visit”, curt about what the hotel had to offer alongside our American Express platinum fine hotels experience benefits. The room provided had a cheap plastic dollar-store alarm clock, a cracked mirror, a cracked bathtub ring, and the bathtub stop came off in my hand trying to bring it up such that I had to manually screw it back on. I have stayed at motels with better standards. When disappointment was expressed, staff did offer a room change or maintenance service at 11:30pm in the evening, which we declined. We were tired, and it is not the role of the guest to provide quality control but rather the hotel to have higher standards.
The next day, I had to ask front desk for another room- which they provided, though with an underlying discontent wherein they made it seem ridiculous to expect better from the rooms considering the views. As if they should be mutually exclusive. The room for the second night, which did not have the same views understandably on a busy long weekend, was worthwhile - but it took us cajoling that paying hundreds of dollars per night for substandard motel room experience (regardless of the views on offer) is not up to par to the excellence promised.
At Chop 1888, we had great food but received a cocktail different to that ordered with a dead floating fly. The waiter joked I was lucky there was a fly such that I would get another cocktail which would be truer to the order I had actually attempted, as if the fly was correcting their mistake. They suggested I was the one benefitting even though it was my friend’s birthday, as if a dead fly was commendable. The only shining aspect was the room on the last night we stayed at after some prodding. And without doubt, most importantly, the dedication of the amazing concierge who excel beyond praise. The concierge team saved our trip, and are worth their weight in gold.
I would say this hotel is great for one visit, but for millennials, the one ought to be enough. The spa is fine, the health club is great as expected, the lounge was interesting, the history is enchanting, and the views are amazing. But beyond that, they rest on those laurels. Do stay at Fairmont Jasper Lodge as often as possible though, as what they lack from Banff Springs, they more than exceed for excellence in service and passion to their guests. If Fairmont Banff Springs is overwhelmed by conferences and busy, you will have to fight to have delivery of excellence.
JBares from: Calgary, Canada
Trip Type: Couples
Published Date: Nov, 11, 2019 Travel Date: Nov, 1, 2019 Rating: 5
My husband and I celebrated our 40th anniversary on November 10th, 2019, and enjoyed the fabulous Afternoon Tea at Rundle Lounge. The entire experience exceeded our expectations. The venue, food and tea are second to none. Our server Meghan was exceptional. Thank you for the complimentary Prosecco. We were both very touched. We will be back!
Trip Type: Family
Published Date: Nov, 10, 2019 Travel Date: Nov, 1, 2019 Rating: 3
Great lounge! Disappointing Vermillion Room
I am a loyal customer of the Banff Springs hotel - was married there 9 years ago and make several visits a year! This weekend, I visited with family, had outstanding service and attention and drinks from the Rundle lounge, Kyle our server is top notch and has served us in the past. He goes out of his way to ensure a good experience- to the point that he offered to secure a table by the window in the Vermillion room for our lunch after drinks. It’s only too bad we couldn’t carry out our eating experience in the Rundle Lounge.
When we got to the Vermillion room the experience was disappointing. While I have dined there in the past and mostly enjoyed it, it became clear that the menu has limitations and the presentation and overall construction of the dishes themselves is poor. I love the idea of a French bistro but the execution was poor and I will consider a different choice next time. The flatbread is thick and heavy and unevenly distributed with thick chunks of Brie and mushrooms - it shouldn’t be called a flatbread as it is a much different experience. It also could be suggested as a sharing item. The portions of the grilled cheese and beef dips were small (almost no cheese on the grilled cheese - all compote!) and not what I’d expect for a top notch hotel or indulgent French cuisine. Dressing sides were missing for the salads causing an inadvertent use of the beef dip sauce as salad dressing! Our server was not engaged and it left a sour taste. I can say the wine was divine!
In my opinion, the menu needs some work and the execution of the dishes needs to be according to description. I was recently in Montreal where they know how to do a French bistro and I think there’s some opportunity for improvement here. It’s a difficult menu to eat from sort of speak. I would be cautious about your expectations of going there.
powelj1 from: Calgary, Canada
Trip Type: Couples
Published Date: Nov, 10, 2019 Travel Date: Nov, 1, 2019 Rating: 5
My wife and I decided to come to Banff for a weekend getaway and booked a room at the Fairmont bounce springs hotel. We decided to splurge and booked on the gold level and we were not disappointed. The hotel itself is rich in history and truly an amazing place to stay. We had a wonderful room on the 4th floor and the privilege floor was amazing and such a nice touch for our stay.
it was also nice in the rooms that you were able to connect your cell phone to the TVs through Google Chromecast and stream Netflix or Amazon prime video.
We will definitely be back and really enjoyed our stay.