NPR Reviews Provided by
Fairmont Banff Springs
TripAdvisor Traveler Rating: 8751 reviews
Fun family vacation
User: kaitlinm558 from: Toronto, Canada
Trip Type: Family
Published Date: Mar, 31, 2020
Travel Date: Jun, 1, 2019
Rating: 5
The Banff Springs hotel is one of my favourite places I have stayed in. We got acess to the gold floor which is a nice lounge with food and snacks that you have can have access to for an additional fee which I would highly recommend since you also will get a nicer room. However if that doesn’t interest you, that’s okay because the hotel itself has draw dropping views and architecture. Newly updated rooms, gorgeous pool, gym, and sitting areas along with multiple restaurants!! Overall loved staying there and would for sure visit again.

Winter Wonderland at Banff Fairmont
User: kevinh73 from: san francisco
Published Date: Mar, 20, 2020
Travel Date: Dec, 1, 2019
Rating: 4
Banff is absolutely beautiful during winter time and if you have to choose between Fairmont Banff and Fairmont Lake Louis, I would definitely go with Fairmont Banff. The reason being Lake Louis is basically a big frozen ice cube with not much scenery to speak of. So unless you like to figure skate, imo, Fairmont Banff Springs is the way to go as the old castle in the snow look is prettier in my opinion. There is no doubt that Fairmont Banff rooms need some definite RnR. Quite a few of the rooms are not updated and they are tired for sure. However, there is some charm to the old timey furniture in the room that are reminiscent of visit to grandma's home. With that said, thankfully bathrooms are updated. I had the pleasure to stay at room 611 which is the Rungius Suite. This suite has gorgeous view of the Canadian Rockies. The service is somewhat uneven. Staying at a suite gives me access to their private concierge desk which is quite nice as they can basically make things happen even down to calling to get my rental car ready. They really do try hard. However, there were a few times balls were dropped. With that said, I would highly recommend staying at their Gold Level rooms as that gives you access to the private concierge desk. Their spa was under renovation during my stay. I had a manicure in basically one of the hotel rooms that were transformed into a spa room. It was a bit disappointing as this hotel was known for the spa and I didn't really get to enjoy the facility. I guess it's one of those I will have to return to see the newly renovated spa for myself! On top of that, somehow my scheduled appointment, which I changed a few times through private concierge desk, got mixed up and I ended up arriving an hour early for my reservation. Not end of the world but again, would have been nice if the mistake didn't happen. I didn't have dinner at the hotel as the restaurants that I was interested in were not open during the time I was there. I went to Eden and Three Ravens Restaurant which I would recommend. Both times the private hotel concierge sent hotel car to drop me off and pick me up. It was much appreciated since I prefer not to drive at night in snowy condition in a foreign country. Since I was there before Christmas, they had an event center building (across from the main hotel) where they had a play called A Christmas Carol. Apparently it's done every year around Christmas time. I highly recommend it as it puts everyone in a cheery Christmas mood. The hotel also has a history section above the general public check in area. It's nice to have a mini museum inside the hotel as it allows guests to appreciate the architecture more. The ground floor also has tons of shops to buy souvenirs from. Overall it was a lovely stay and if I return to Banff in the winter, I would definitely stay at this Fairmont again. Hopefully all the rooms/suites and spa would be renovated by then.

Good and Bad
User: michaelrA7096GN from:
Published Date: Mar, 19, 2020
Travel Date: Mar, 1, 2020
Rating: 3
Gorgeous, stately and historic building in a story-book setting in the mountains. The public spaces - the entry, the hallways, pool/spa, are all well appointed. But the room itself - unreasonably small. Only 1 upholstered chair because that is all that would fit - and hopefully sitting less than 6 feet from the television is where you want to be because that's the ONLY place you can be. Bathroom was even worse - less than 6 inches between the sink vanity and toilet, and then only about 4 inches from the toilet to the shower. Drains were slow/clogged in bath, sink, and toilet. Bed was much too hard for comfort - much worse than any Hilton/Marriott competitor. POOR value for the money for such an uncomfortable room. Add $29 per day self-parking, plus $30 per day "resort fee", plus over $50 per day in taxes, and out the door it is nearly $500 per night. And since it is in a national park, add another $100 entrance into the park for 2 people/5 days just to get there. Glad that I saw it once....but at the price point, I won't go back.

Amazing Secret Season!
User: brittanyh0pe from:
Published Date: Mar, 19, 2020
Travel Date: Mar, 1, 2020
Rating: 5
Warm welcome, convenient location, fantastic hospitality, ideal amenities and room! The staff and jacuzzi suite accommodations made our Honeymoon! The concierge made sure all our activities were in place to make unforgettable memories!

User: SunriseAddicted from: United States
Published Date: Mar, 14, 2020
Travel Date: Mar, 1, 2020
Rating: 5
...views. Stellar accomodations. Oozing with charm and overflowing with helpful staff. There was nothing not to like about the place. The food was good, albeit expensive. The staff was polite and professional. The beds are heavenly and the spa/pool areas were a perfect ending to a day on the slopes. I'd stay again, in a heartbeat.

© TripAdvisor 2020