NPR Reviews Provided by
Fairmont Banff Springs
TripAdvisor Traveler Rating: 8939 reviews
Beautiful, unique hotel with great service!
User: Michelle_Drpbnj from: Saskatoon, Canada
Trip Type: Couples
Published Date: Jul, 21, 2021
Travel Date: Jul, 1, 2021
Rating: 5
Stunning hotel and grounds, full of history. Staff were very attentive and helpful. Hotel is 133 years old and rooms are smaller than newer hotels, but they are still comfortable with amazing views. The spa is an absolute gem and worth every cent (trust me, it’s amazing). Cons: plug ins are somewhat scarce in the rooms, including only one side of the bed having a plug in, cost is higher than the ‘average’ hotel in the area (but this isn’t an average hotel either), parking is costly (similar to everywhere in Banff). We did have a repeated issue with our a/c unit that woke me up several times over 2 nights. Guest services and maintenance did everything they could to identify and correct the issue as well as ensuring we were comfortable and satisfied.

Exceptionally great service
User: C1212TRdl from:
Published Date: Jul, 18, 2021
Travel Date: Jul, 1, 2021
Rating: 5
I recently traveled to the Fairmont Banff Springs Hotel with my mother and two others. My 91-year-old mother had worked at the hotel in 1948-49 in the Post Office that was there at the time. Upon saying so when we arrived to take a simple quick photo, we were welcomed in and treated like royalty. From our greeting by Deon as we arrived out front, to the front desk staff, to our discussion with VIP Concierge Don Mooney, to the table service provided by Lauren at the outdoor lounge - everyone was as friendly, helpful and accommodating as we could possibly have hoped for. Our visit far exceeded our expectations! We will never forget the experience, particularly my mother for whom this visit is sure to remain a standout memory for the rest of her life. THANK YOU to all these wonderful people!
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No better place to celebrate than Canada's Castle in the Rockies
User: kirtvee from: Calgary, Canada
Published Date: Jul, 17, 2021
Travel Date: Jul, 1, 2021
Rating: 5
We are regular guests at the Fairmont Banff Springs and had the fortune to celebrate a 40th birthday at the Castle in the Rockies over the Canada Day long weekend with a special upgrade for the occasion. Given the lingering impact of the pandemic on the travel industry we were prepared for some hiccups during our stay, but the team at the Fairmont Banff Springs was phenomenal throughout. I cannot speak highly enough of their team - this is one of the finest hotels in Canada, and certainly world-class too. I wish I could single out some of the staff for standing out, but the truth is nearly everyone we had the pleasure of dealing with was exceptional in their roles. If you're looking for a special place to stay while in the Canadian Rockies, you must not miss the Banff Springs.
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Great stay!
User: Joeythepup from:
Trip Type: Couples
Published Date: Jul, 16, 2021
Travel Date: Jul, 1, 2021
Rating: 5
Loved our stay here! We decided to spend 1 night here on our trip to Alberta and it was a great experience! Staff were so friendly and helpful. We enjoyed the lookout patio overlooking the mountains and the outdoor pool. The bathroom was a lot smaller than expected but the views from the room were a lot better than expected! Would love to get the chance to visit again!

Amazing Property!
User: Candace P from: Medicine Hat, Canada
Published Date: Jul, 16, 2021
Travel Date: Jun, 1, 2021
Rating: 5
What a wonderful resort! The scenery is breathtaking! The staff was always helpful and courteous. I booked a Fairmont room which was lovely. The pools were a highlight (both indoor and outdoor). A nice short walk to the main downtown area. Would definitely go back!
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