NPR Reviews Provided by
Fairmont Banff Springs
TripAdvisor Traveler Rating: 8761 reviews
Ridiculous and unreasonable pricing for the experience you receive.
User: raenaw2020 from:
Trip Type: Couples
Published Date: Jul, 2, 2020
Travel Date: Jun, 1, 2020
Rating: 1
We booked the junior suite at Fairmont Banff Springs paying well over $1000. Upon arrival we were told we would have to pay for parking, since we were staying for 2 nights we ended up paying $80 ($40/night) so that was the first disappointment considering the cost to stay. Then we got to the room, it was nice but definitely over priced. The remote for the fireplace did not work, the light above the fireplace was crooked, the shower made a strange, loud buzzing noise when it started and the toilet ran constantly so it wouldn’t flush unless you did it manually in the tank. Then when we went for breakfast everything on the menu was extremely high, we ordered the omelette, toast and potatoes (potatoes were extremely heavily salted, toast was burnt, and omelette didnt get eaten) and also the steak and potatoes (again potatoes were extremely salted as well as the steak to the point of inedible) a small glass of chocolate milk was $5 and hot chocolate was $6. When i informed the breakfast team they replied with “a lot of people find it salty” So im unsure if nobody is tasting the food or if they think more salt is better? Also when we were there we witnessed another table informing staff that they found glass in their food and swallowed it. For both days we stayed we were charged an additional $30 per day for “resort experience fee” and extra tourism fees. We bought a movie in room costing us $26.24. Everything at the Banff Springs hotel is extremely over priced and a huge money grab. I would not recommend staying here considering the other surrounding hotels in Banff that are just as historical/nice but are reasonably priced. If you do stay at the hotel be ready to be charged an insane amount of money because you are paying for the novelty of a dated and overrated tourist attraction there was little to nothing at the hotel that justified the priced or wowed us to make our experience feel reasonable for the price.

A Pandemic Getaway
User: Meag25 from: Grande Prairie, Canada
Published Date: Jul, 1, 2020
Travel Date: Jun, 1, 2020
Rating: 5
We decided to visit the Banff area and take adventure of the closed borders. As an Alberta resident, this was a very unique and once in a lifetime way of visiting our backyard. Banff is beautiful anytime you can, however with very low tourism during our stay it made our visit even more special. The Fairmont did an amazing job of social distancing, but still ensuring all of our needs/wants were met. We were upgraded to a 9th floor room with a gorgeous view of the mountains and falls. Thank you to the Fairmont Banff Springs for helping make this a trip we will never forget. I hope to be back soon!
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Our Favorite Retreat
User: Lornstry from: Edmonton, Canada
Trip Type: Couples
Published Date: Jun, 29, 2020
Travel Date: Jun, 1, 2020
Rating: 5
We have stayed at this gem, many times over the years. From Ski vacations to just recently, long summer night. Looking to finally get away for our 42 anniversary , and Covid 19 lockdown restrictions lifted . We were checking hotels in Banff and came across the “Stay Close “ offer by the Fairmount chain. Stay second night on us, this made our stay more affordable, given it was high season. Despite the health restrictions, our stay was first class, yes most things were still closed , but the charm of this hotel and the awesome staff quickly erased any feeling of restrictions. The pool and spa were open , and we enjoyed dining in the vermilion room. We are returnjng in October. Thank you to all the wonderful staff.

GreA+t Stay, Almost Excellent
User: drumlyR from: Calgary, Canada
Trip Type: Family
Published Date: Jun, 23, 2020
Travel Date: Jun, 1, 2020
Rating: 4
Had another wonderful stay at the Banff Springs; overall they’re doing a very good job of keeping the property as safe as possible during this new COVID reality while keeping amenities mostly consistent with what guests expect from this historic property. A quick breakdown: Good: - Room: we had a spacious deluxe room on the 8th floor (rate was fairly reasonable given the second night free promotion currently being offered). Room was modern and clean upon arrival and the views of the Bow Falls were extraordinary. - Dining: the food in both the Vermillion Room and Waldhaus Pub was absolutely delicious. Well worth the price (which is on the steeper side). -Staff: as always, hotel staff are nothing but gracious and professional. You can tell they’re committed to delivering the best possible experience for guests while keeping our health and safety at the forefront. Bad: - Amenities are restricted right now (pool and gym open at truncated hours, poolside service only available on weekends, no housekeeping, room service menu highly condensed). This is understandable given the current COVID climate we’re in, however the hotel hasn’t reduced its daily resort fee. Since site amenities and the level of service have been reduced, this may be an area where prices should probably be concomitantly reduced. Overall, a wonderful property with unparalleled service. This is our fourth of what I hope to be many more trips the Castle in the Rockies.

Fantastic Hotel
User: winger0608 from:
Trip Type: Family
Published Date: Jun, 23, 2020
Travel Date: Jun, 1, 2020
Rating: 5
Nice location and close to Banff Town and walk distance to bow falls. Hotel staffs are nice. Loved the place will come back again. All the facilities can entertain you. Room service is very quick and food is amazing.

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