NPR Reviews Provided by
Fairmont Banff Springs
TripAdvisor Traveler Rating: 8916 reviews
A rare treat.
User: markiemoose from: Edmonton, Canada
Trip Type: Business
Published Date: May, 17, 2021
Travel Date: May, 1, 2021
Rating: 5
As an Alberta resident, it’s a rare treat to be able to visit our National Parks and have the place to yourself. Likewise, it’s both odd and amazing to stay at the Banff Springs Hotel and literally not see another guest. I’ve often wondered what the zombie apocalypse would look like and now I know: great accommodation, fewer lineups, and no hassles from the un-dead. While much of the hotel is shut due to the current restrictions, the Fairmont has adapted the property wonderfully, with self-directed activities and extensive in-room dining options available. The staff are, as always, amazing, super-attentive, and accommodating. Due to Covid, housekeeping is only scheduled to come in every three days; seriously not a big issue. The room was spotless, gorgeous and the view spectacular. Only thing I’d love to see (and this can be said for many properties) is easily accessible plug-ins on both sides of the bed. Yes, slave to our devices blah, blah, blah… Honestly, you’re in a National Park in one of the most beautiful places on earth, so while many indoor facilities are shut, you’ve got the beauty of Banff to explore, without lineups, crowds, and the super annoying selfie peeps who take far too long composing their shots and you politely and patiently wait and say “no, please, take your time” but secretly in your head you think that if they were to take that one more step backwards how quickly they’d reach terminal velocity on the way down the side of the mountain but then you remember that you are a nice person and would never have such awful thoughts but then you think that maybe you’ve unfortunately become an impatient person who has suddenly developed an annoying habit of writing run-on sentences and then go all introspective and stuff and have a sudden urge to practice yoga and drink herbal tea. If you’re local to the area, take advantage of this tour bus free reality while you can. Wear a mask, get vaccinated before you visit, tip generously and be kind. And stay at the Fairmont. Seriously.

Perfect Covid Escape
User: missdanaka from:
Published Date: May, 12, 2021
Travel Date: May, 1, 2021
Rating: 5
A Castle in the mountains - built in 1885 this hotel is stunning, the property equally so. Staying here during Covid was actually really nice, it was so quiet, and incredibly clean. While we were told there was a skeleton staff, it did not feel like it; there were plenty of valet's, and other staff around, our food was prepped and arrived on time and was incredible. I saw a previous review complaining about the ceiling height, and it should be noted that this hotel was built in 1885, when 7 feet was decently tall and heating a room was more difficult. All Fairmont's are wonderful, but this one feels especially magical.

Great stay!
User: harrybD5968LF from:
Published Date: May, 4, 2021
Travel Date: Apr, 1, 2021
Rating: 5
We just returned from a great stay for our 40th anniversary. We had photos of our suite back in '81. Alas those floors were under construction during Covid so not available this time. But they put us into a nice Jr. Suite with the same $1M view. We had booked trough Expedia and had to delay our stay for a day awaiting our Covid test results but Letitia at the front desk took care of making the date changes. Everyone was so friendly and extra helpful. Real professionals. Covid restrictions meant only eating in our room (room service was very quick) or on the patio. A bit chilly in April but hey, we're Albertans. Really enjoyed talking with many of the staff, like Amy in the Vermillion, who all had time since the hotel was so quiet. Bob in Engineering gave us some history and an impromptu outdoor 'tour'. The BSH is highly recommended for a 'splurge' stay that seems everyone can use these days. We definitely won't wait another 40 years for our next one!
Subratings:

Very nice hotel. Embarrassing fees
User: DanielL8546 from:
Trip Type: Couples
Published Date: May, 2, 2021
Travel Date: May, 1, 2021
Rating: 3
Probably one of the most beautiful hotels in Canada. Second only to the fairmont in Quebec in my opinion. The location is amazing. But you all know that already. What’s embarrassing for them is that they know it and they charge out the nose for every little thing. You’re already paying $3-400 a night for a room, but then there is a $30/day resort experience fee (whatever that is), $30/day to park, $8 to rent a blanket to sit by the fire, 18% gratuity added to ever interaction regardless of whether or not it was positive, no breakfast included like at most hotels, and the list goes on and on. Don’t get me wrong I love staying here. But come on. This is getting out of hand. My wife and I spent $1200 for a two night stay.

Wonderful stay
User: Mexirice from: Canada
Trip Type: Couples
Published Date: Apr, 23, 2021
Travel Date: Apr, 1, 2021
Rating: 5
We stayed April 14-15 at the Fairmont Banff and we were blown away from the moment we walked into the chateau. The property is beautiful and dated (not the guest rooms tho) which makes it very charming. Since we went during the week we felt like we had the entire property to ourselves. All the staff was very helpful and friendly and we felt pretty safe with their covid-19 precautions (only registered guests are allowed inside). Unfortunately due to current restrictions we could only dine in our room or on the patio. We did go to the bar for a beverage to go and the bartender (sorry forgot his name- older gentleman) he tailored a cocktail for my husband and made me their house made gingerale and both were delicious. Their cafe patio was very nice to seat at during the day when it was warm and the food waa very good. M We also had a massage and that was very good tho with the current restrictions we couldnt take advantage of their full spa.facilities which was a shame but nothing you can do. Overall we had a wonderful time and would highly recommend this hotel.

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