We have stayed at the BPL many times over the years since first coming in 2001 and it is always our go to place to stay in Banff. The location is fantastic with everything only a matter of minutes away including the walk along the Bow river which is just at the back of the hotel. The staff are great...really welcoming and always happy to help. A particular mention for Kim and the staff at Breakfast along with the evening bar staff and the concierge, nothing was ever too much trouble. The new room renovations are superb, with a great fresh and modern feel and there was negligible disruption during our stay. The pool area is excellent and just what you need at the end of a day on the slopes! We're looking forward to coming back in a couple of years and seeing what the completed renovations look like. Our only request would be to keep the bear at the bottom of the stairs somewhere in the new lobby area..we always give him a pat on the nose when we arrive and when we leave! Thanks for a wonderful stay.

Room was quiet and comfortable. Recently renovated so it was quite fresh and nice. I was a little concerned at first because of the construction but there was no problem. The hotel is beautifully situated in the downtown area. I would come back again.

Terrible stay—room was dirty, and amenities lacking. Mornings were noisy. Mornings were noisy with constant hallway commotion. Also, the air conditioning barely worked. The elevator kept breaking down—stopped working multiple times during our stay. Really frustrating experience. Wouldn’t recommend this place to anyone

Banff Park Lodge is one of the nicest hotel I have stayed in. We had adjoining rooms, a corner king and a queen, on the top floor. Both had balconies with, of course, views of the wonderful mountains all around, and the corner had a view of the Bow River too. The location is perfect: 2 minute walk to the river, with easy walks in both directions, a supermarket over the road, along with the shops and galleries of Bear Street and Banff Avenue. The breakfast buffet is fantastic, but there is also a breakfast menu with lovely choices, but nothing basic! The spa are is really nice and was never very busy when we visited.

The hotel was under renovations, the walk to our room was not ideal. Nor were the parking conditions. However the renovations are looking very good and give the hotel a nice new feel. The hotel is in a great location for shopping and eating down town. As always the eucalyptus steam shower and hot tub are always enjoyable.