NPR Reviews Provided by
Emerald Lake Lodge
TripAdvisor Traveler Rating: 2901 reviews
This hotel is rated right as a 4 star
User: Z9493KXchelseas from:
Published Date: Jul, 7, 2020
Travel Date: Jul, 1, 2020
Rating: 4
I read a lot of reviews before coming here with my new husband on our honeymoon July 2020. So my expectations seemed to be right on par with what most people were saying. Positives - the location obviously! Our room was very cozy and comfortable, it has an old cabin feel which can be a positive and a negative, but we mostly found it a nice setting to stay in. I loved the big soft king sized bed and the real fire place, it felt very romantic! Staff were mostly all friendly, and we did make a lot of requests for amenities while we were there and were granted everything we wanted. Dinner at the hotel was very good! Negatives - tourists everywhere! Cheep amenities for hotel guests, for what we paid I strongly feel that hotel guests should get a free canoe rental or at least a discount, and after tourist hours would be a great incentive to stay and enjoy the lake better! The food was very inconsistent. We had a Charcutterie board in the room for arrival that might have been the worst one I've ever seen, don't recommend. Breakfast was very simple and not that great, but dinner was amazing! For our honeymoon we went to a lot of popular luxury places to stay in the Rockies and for the same price we found much better accommodations, customer service, food, and amenities. The only advantage Emerald Lake Lodge has is the lake itself. So I don't intend on returning, once was enough for us to see the lake, and value for money is mediocre.
Subratings:

Couples Getaway
User: kennygregor from:
Published Date: Jul, 7, 2020
Travel Date: Jul, 1, 2020
Rating: 5
My girlfriend and I had an amazing night at the Emerald Lake Lodge. It is such a peaceful and beautiful place with great staff, service, food, and outdoor adventures. We particularly enjoyed the walk around the lake as well as a hike up to Emerald Basin. Canoeing on the beautiful emerald water was also a highlight. Finally, sharing a bottle of wine in the room with your own wood burning fire after a great dinner in the dining room was the best way to finish off an unforgettable day. We cannot wait to be back.
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In the Middle of a COVID -19 Pandemic - don't put your trust in this hotel!
User: bmmcowan from:
Published Date: Jul, 6, 2020
Travel Date: Jun, 1, 2020
Rating: 1
Shelton staff, not enough staff to keep a hotel of that size clean/ sanitized for guests, none of the staff appeared to have any Hotel Hospitality Training, very uncomfortable feeling when we requested information about HOTEL PRODIGAL with respect to COVID-19 procedures, Hotel Main Desk Clerk(s) not confident in discussing it with us. Called the Hotel to book - did not book online wanted to confirm all of the facilities would be open on our arrival date - they Hotel Registration person assured us everything would be open when we arrived, in fact none of the facilities beside the restaurant were open. Would not consider reducing our $750 rate / night - found out the next day online that the rate was now $450.00 / night for the same room and package, therefore the front desk were not honest with us when we asked if the rates had changed since we originally booked
Subratings:

Lodging and rooms a bit dated
User: ebelleth from:
Published Date: Jul, 6, 2020
Travel Date: Jul, 1, 2020
Rating: 3
Let me start with saying how awesome the staff is. We did the package that included both dinner and breakfast and both were spectacular. The lodge itself is very run down. We were there 7 years ago and can see a decline - the whole place needs a spruce up.
Subratings:

Rustic getaway
User: V1353ZUtomk from: Cochrane, Canada
Trip Type: Friends getaway
Published Date: Jul, 5, 2020
Travel Date: Jul, 1, 2020
Rating: 5
Excellent room, fireplace, lovely balcony with lakefront view, bed is comfortable. Unparalleled experience. No television, cell service or wi-fi except in the lodge, so be ready to escape technology. Restaurant had excellent food, good service and selection. Recommended!

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