NPR Reviews Provided by
AnandaMovement from: Calgary, Canada
Trip Type: Friends getaway
Published Date: Oct, 16, 2020 Travel Date: Oct, 1, 2020 Rating: 2
Extremely dated and smelly accommodations
We booked a girls weekend getaway and although the scenery was incredible, the lodge was subpar. Extremely dated and smelled like mould with a hint of sewage. Would definitely not recommend this place.
Published Date: Oct, 14, 2020 Travel Date: Oct, 1, 2020 Rating: 3
Nice staycation going to Lake Louise lakeshore
Nearest staycation going to Lake Louise but needs improvement on their rooms and services. There must be mini fridge and microwave oven in every room especially with a family with kids. The pillowcases and blankets smells not fresh. Needs a lot of improvement in the hotel.
- Rooms: 3
- Value: 3
- Sleep Quality: 3
- Location: 4
- Cleanliness: 3
- Service: 3
KRIS7511 from: Kitchener, Canada
Trip Type: Couples
Published Date: Oct, 10, 2020 Travel Date: Oct, 1, 2020 Rating: 4
We stayed at the Chateau and after first night disappointing dinner we have made reservations at the Deer Lodge. Simple it is a walking distance like 5 min if that, and also stopped by to check on the place on the way back to the hotel. It seems ok and they had us convinced.
It was a good place I wouldn’t call it superb restaurant, food was decent and service was excellent.
Published Date: Oct, 9, 2020 Travel Date: Oct, 1, 2020 Rating: 1
Please save your money
No one at front dining area. We grabbed a menu from stack of printed materials, where chastised for getting menu. Maybe if staff were avail we wouldn't have made the mistake.
reluctant to seat us without reservation, even though restaurant was empty.
Server was quick to rush us as soon as sat down. Came 3 times in 5 minutes to take order...not professional.
Menu was lacking in choice, especially for the area/guests you are trying to attract. Kitchen must be run by cooks not a chef. Very poor combinations, without a substitute selection. Salmon with coleslaw, warm potato salad and tartar sauce?!
Web site says their was an extensive wine list...pages. I asked and was given a very short wine menu, maybe 8 selections. All very run to your local store to buy, at very inflated price. And bottle price was exactly the glass price...no discount for the bottle. After the bland main course, and wine selection ( I had a beer...1, wife had a glass of wine...1) we couldn't bring ourselves to try dessert. Couldn't leave fast enough. We did hear other guests that did arrive also complaining about the menu and poor attempt.
- Rooms: 4
- Value: 2
- Sleep Quality: 4
- Location: 4
- Cleanliness: 4
- Service: 1
Carmen M from: Edmonton, Canada
Published Date: Oct, 7, 2020 Travel Date: Oct, 1, 2020 Rating: 5
Character in the mountains!
If you are looking for modern with all the amenities and a TV, move along. If you are looking for something charming with character in the mountains then this hotel is for you. I read the reviews before booking and so I had an idea of what our experience would be like. We stayed in the "historical wing" in a room with 2 twin beds. We loved this little room as it was small and felt a little "cruise ship" like. The bathroom soap/lotion/haircare etc were L'Occitane. There are more modern wings if you don't want something this small. I cannot express on how much we loved our experience here. The lady at the front desk was so nice and helpful. The restaurant was AMAZING for both dinner and breakfast. The proximity to the lake is so convenient. We will definitely be back to this charming place.
- Rooms: 5
- Cleanliness: 5
- Service: 5