NPR Reviews Provided by
Fairmont Jasper Park Lodge
TripAdvisor Traveler Rating: 5379 reviews
Excellent service
User: spicedrum from:
Published Date: Jul, 8, 2020
Travel Date: Jun, 1, 2020
Rating: 5
When Jasper reopened for June 1st, we were the first to arrive. The staff went above and beyond to make our special day memorable. There was a lot of back and forth arranging before our arrival. I surprised my fiance on one of the decks on Lac Beauvert with a proposal (and luckily she accepted!). The deck was set exactly the way I had asked, and guarded until we got there. The attention to detail was unbelievable! The entire staff was very happy for us and no matter where else we went on the property, everyone congratulated us. It made the experience very special and memorable, thanks to the excellent accommodations and staff.
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A few bumps but a good stay.
User: HansSus from: Edmonton, Canada
Trip Type: Couples
Published Date: Jul, 7, 2020
Travel Date: Jul, 1, 2020
Rating: 3
Like many families after so many days isolating due to COVID 19, we were delighted to get a booking for two nights at the famous Fairmont Jasper Park Lodge! Our first bump came an hour before we checked in, a phone call advising the dinner reservation we had made 4 weeks ago, was ‘made in error’. The restaurant was not open. They offered to book us in the lounge. With no other option given, we accepted. Kindly they did indicated a round of drinks would be on them. The drinks - from my perspective were HORRIBLE, my partner is nicer and just thinks they were bad. Essentially they were so spicy my mouth actually lost a layer of skin! I didn’t finish the drink and instead ordered something else. To their credit they noticed and didn’t charge for the 2nd drink (and I hadn’t said anything). The full glass spoke for itself. We both had fish and chips. The chips were mushy and not hot. The fish batter was soggy and cold, the actual fish was pretty good. The room we asked for - was not available and unfortunately we had not been advised of this ahead of time. We settled for what they had. I think it’s important to remember it’s an odd world right now. So while there were some bumps to our stay, they are forgivable. The grounds are spectacular, the staff are kind, interesting with stories and ideas of where to explore. They really did try. They are intuitive and smart. My rating is a bit low (it was clearly start up for them), but we enjoyed the break and had a good couple of days. PS - they were certainly COVID safe

Fairmont Jasper. Majestic
User: Brad M from: Mississauga, Canada
Trip Type: Couples
Published Date: Jul, 6, 2020
Travel Date: Jul, 1, 2020
Rating: 5
When we arrived I thought I was seeing a post card. The rooms are surrounding a beautiful lake. Everyone is in a cottage type room. There is golfing horse back riding canes and kayaking. The are various restaurants. We are at the main one it was delicious

Stay
User: Xxkymmxx from:
Trip Type: Couples
Published Date: Jul, 5, 2020
Travel Date: Jul, 1, 2020
Rating: 1
We were looking forward to spending the night at this hotel, we had a very late check in for the deluxe suite, you would think a nice hotel like this would be very accommodating, worst experience ever

Very Disappointing
User: 75azamm from:
Published Date: Jul, 4, 2020
Travel Date: Jun, 1, 2020
Rating: 1
For a hotel that prides its self in creating unforgetable memories for its guests its was far from that. We were celebrating our first wedding anniversary and had informed the hotel as part of the booking (most hotels will send up a box of chocolates or a card) they did nothing special for us. We booked a lake front junior suit with a fire place. The room was poorly maintained, the patio screen door had holes in it, the bathroom fan was falling out of the ceiling and the room floors shook every time we walked on it. After traveling 6 hours we were unable to get a reservation at the hotel and had to eat dinner in town. The concierge was not able to help us as there was only once person working the desk. Overall a disappointing experience from a fairmont property.
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