NPR Reviews Provided by
Fairmont Jasper Park Lodge
TripAdvisor Traveler Rating: 5189 reviews
Wonderful cabin
User: jayOntario from: ontario
Trip Type: Couples
Published Date: Sep, 13, 2019
Travel Date: Sep, 1, 2019
Rating: 4
We stayed in cabin 112 for two nights. Beautiful accommodations with the lakeview. It was a junior suite with lovely lake views which we enjoyed while having coffee in the mornings. Super comfy king bed, modern decor, it looked like it had been renovated somewhat recently. Bottle of wind and some goodies welcomed us for our anniversary. Always enjoy JPL just so peaceful and beautiful. We did a tour of the golf course with the golf pro, it was very interesting and informative. The views, spectacular. Will return for a visit again in a couple of years.

Good all round, but..
User: alastaira1 from: Saint Louis, Missouri
Trip Type: Couples
Published Date: Sep, 13, 2019
Travel Date: Sep, 1, 2019
Rating: 4
This lodge has a great location on a lake near the town of Jasper. The staff were all excellent and the common areas and facilities are impressive. However, given what you’re paying, everything needs to be excellent: the cabin and bathroom were very dated and could do with refurbishment. I know that accommodation in Jasper/Banff National parks is generally expensive, but this right at the top of the range and all its facilities need to reflect the price paid. We did not eat at any of the hotel restaurants as restaurants in Jasper were generally higher rated on Tripadvisor.

Bit tired property and disappointing food
User: briansA2531WG from:
Trip Type: Couples
Published Date: Sep, 13, 2019
Travel Date: Sep, 1, 2019
Rating: 2
Were booked in here as our agent couldn’t get 2 consecutive nights in the Crimson. Whilst the scenery is great and staff very friendly and helpful the place had a tired feel. Carpets worn in main area, no air con working but an additional fan in our room. We had dinner in the Lounge and breakfast in the restaurant and both were the poorest meals we have had since we arrived in Canada over a week ago. Relying on its name rather than what it delivers.

Tremendous views - great location - reasonable rooms
User: Denisov1812 from: Edinburgh, United Kingdom
Published Date: Sep, 12, 2019
Travel Date: Sep, 1, 2019
Rating: 4
The first thing to say, is that if you are after views, then this is the hotel for you in Jasper. Its location is good - easy to get to from the highways, and also gives you easy access to the many local attractions. The rooms are of a chalet type so might not be suitable to all and are ok - they are clean and have all the facilities that you require. Food is ok - but not great and you won't see too much of a difference if you go from the bar area upstairs to the main restaurant downstairs - the quality is better - but not as much as the hike in price would suggest! Really good facilities on site - alas we never used them because we were out seeing the sites. Service was really good, with the staff in the restaurants all being cheerful and engaging throughout the day - even to some customers who were quite simply rude to them. Tip to other travellers - if you are going to have breakfast - avoid the early slot, as this is usually the time the coach parties frequent the restaurant so you have to queue to get in -- leave it till after 7.30am - or 8am even better and you should be fine
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Really not up to Fairmont Standards - rather a disappointment
User: AlohaHonolulu from: Honolulu
Published Date: Sep, 11, 2019
Travel Date: Aug, 1, 2019
Rating: 3
The venue is beautiful, however for the price (higher than Banff Springs Fairmont) we expected a certain level of accommodation. Rooms are very average. Didn't expect opulence but did expect better bathroom and room furnishings. This is supposed to be "rustic" but it was looking a little "old and worn". Staff were really not up to normal encounters we've had at other Fairmont hotels (we have visited several). They didn't go the "extra mile" and anticipate our needs. We think that it's not staff fault but rather management and training and priorities set as the staff seemed to need more training on how to interact with clients. We think perhaps this location is used to train some of the staff before moving to other properties???? Management needs to readdress priorities. Banff Hotel and Victoria, Quebec, Toronto are all 4.5 to 5 stars in our opinion; Jasper rates 2.5-3.0 when compared to other Fairmont properties. Hopefully corporate will sit down with management to be sure staff and property meet the normal standards of the Fairmont chain.
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