NPR Reviews Provided by
Fairmont Jasper Park Lodge
TripAdvisor Traveler Rating: 4961 reviews
Amazing customer service, above and beyond than expected!
User: IntanA35 from: Lake Louise, Canada
Trip Type: Family
Published Date: May, 20, 2019
Travel Date: May, 1, 2019
Rating: 5
We have had such an amazing time here at Jasper Fairmont!!! Each and every staff here have been so wonderful, way above and beyond our expectation! From the Manager of the Emerald restaurant (lovely lady) to the wonderful Lisa who cleaned our room (662), everyone was just amazing! Accolades go out to Will who very carefully and very patiently served us at dinner this evening! A million accolades go out to Sarah, John and Matilda at the spa who very caringly helped my disabled husband enjoy a wonderful experience in the eucalyptus sauna and further assisted me to have him showered and so wonderfully looked after! That was so very special, thank you! You guys are the best!

Lovely lodge in Jasper Park
User: janeclough1 from: Perth, Australia
Trip Type: Business
Published Date: May, 19, 2019
Travel Date: May, 1, 2019
Rating: 4
We arrived by canoe and our group were greeted with a glass of champagne by the lake. A very beautiful area. Unfortunately we were only there for a night and arrived late. I feel you could have really enjoyed the amenities on offer if you had two or three nights here. Would love to have had time to explore more of this area.

Wow
User: portugal563 from: Tewkesbury, United Kingdom
Trip Type: Couples
Published Date: May, 19, 2019
Travel Date: May, 1, 2019
Rating: 5
On the Rocky Mountain tour ,stayed at 4 Fairmont Hotels all very good Lovely place ,lodge over looking a lake ,could not fault the accommodation,clean comfy just great. Deer wandering around the site,prairie dog lived next door under the lodge,popped up and just seem to look at you. food all excellent,had a whole Sea Bass in the Italian really good. Staff brilliant all very polite and helpful. Could not find anything that was not top notch.

Great
User: YJ_80 from: Pune
Trip Type: Family
Published Date: May, 19, 2019
Travel Date: May, 1, 2019
Rating: 5
First things first! Before you check in, please confirm from the folks on what charges you haven’t paid yet for making the booking. You will not like the fact that while checking out, you are told “we forgot to add xyz on the booking”. We as unpardonable a human error this can be, let’s get down to the hotel. Nestled in the Jasper National Park and beautiful lakes inside the resort, this is one place you wouldn’t want to leave. Activities the resort has to offer will keep the kids engaged. There are no air conditioners in the rooms, but if you’re travelling in the cold seasons, you wouldn’t need one. Food can be expensive, but you are not far from the town area which has enough options. Room service is quite efficient. Do check out the picture of the surroundings. You will love the hotel.

Customer service above and beyond!!
User: Trail49042781177 from:
Trip Type: Couples
Published Date: May, 16, 2019
Travel Date: May, 1, 2019
Rating: 5
I surprised my boyfriend with a one night stay at the JPL for his birthday and our anniversary last weekend and ended up extending for another night because we were having such an amazing time! Although prices are quite high compared to other hotels in the area, the experience is not comparable. It really is more like a resort, as you would have plenty to do without even leaving the property!! The thing that makes staying here such a memorable experience is really the staff and customer service - everyone leaves you feeling valued and special! I could go on for pages about this, but I digress. Just trust me! Buffet breakfast was delicious - not a lot of GF a friendly options out but I bet if you asked your server there would be lots available! The lounge could use a few lighter options but what I did have was really tasty albeit a bit pricey (beet salad, nachos, elk burger). All this to say, I highly recommend JPL for families, couples, girls weekends, guys weekends. You will have an unparalleled customer service experience in a beautiful yet unpretentious setting.

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