Beautiful and relaxing place to stay! The restaurant food was wonderful. The staff was friendly and attentive. We enjoyed walking the grounds and canoeing on the lake. We would recommend this property to others and would stay here again.

I don't think we've ever spent so much time at a resort dealing with issues as during our stay at Fairmont Jasper Park Lodge. Check-in is at 4pm. We arrived during the hour before 4pm and decided to attempt check-in, you know, just in case our room was ready. Our room wasn't ready but reception took all our info, including verifying my cell number, informing us that as soon as our room was ready, we would receive a text. We walked the beautiful grounds, acclimating our selves. We received no text well after the 4pm check-in time and went to reception to inquire. It looked like a tour bus just disgorged its passengers. Wait, wait, wait. Of course, our room was ready, but no text. The next day we got an early start and returned late. The electrical outlet in our room did not work (it was fine in the morning). Since it was late we texted the front desk about the issue the next morning. Again, we left early. When we returned late afternoon, neither of our room keys worked! I walked to reception and got new keys. I mentioned to the reception agent how frustrating this stay was for us. His reply--yes, it is frustrating running a large lodge, just like a village. I'm sure that is true but I am a guest, not a proprietor. Frustration is not expected on my end. At least the bathroom outlet worked. A note about ALL points. We also stayed at the Fairmont Chateau Lake Louise during the few days before our Jasper stay. Points on the first stay take so long to be posted that they are useless for receiving any benefit on the second stay. And, after a week, our FJPL points have not been added to our account. Something else I need to deal with. Our room was lovely and we had a nice view of Lac Beauvert from our patio. The decor could have used some updating, but the room was large and spacious. I also thoroughly enjoyed the Planetarium. Do NOT miss it!!

Scenically we love this hotel... but this visit we felt the room we stayed in was an older room that was very outdated and dingy. Old linens and carpet and extremely uncomfortable with the heat. Blinds were broken on one of the windows... just really needed to be updated. Way overpriced for the quality of the room we were put in. We were in a junior suite. Food was delicious and staff very friendly. We love the area... we will look for different accommodations next time

Mr. E and I stayed for two nights at this venue. My expections were high since Fairmont is a well known hotel chain and the price was also high but unfortunately it fell in the average category. Our suite was mediocre….bed was comfortable but the room definitely needed some upgrades. The decor was dated and there were water stains on the ceiling. The bathroom was updated so that was a plus. We ate at the Grand Hall for dinner and wasn’t impressed by the meal. A $25 grain/stonefruit veggie salad did not seem restaurant quality to me but Mr. E’s burger was fine. The pool was good. Also the presence of elk on the property was a pleasant surprise.

The best thing about this hotel is the valet service and the staff that work at the valet, you couldn't get friendlier more helpful people! As for the hotel, we travelled as a family of 4 with 2 children. (Aged 2.5 years old and 11 months old which was on our booking). Check in took forever, the staff were not motivated or remotely helpful. We received our room and the very helpful man on the valet explained where we needed to go and how to get our car picked up from the room. This isn't a hotel (for anyone hoping it is) it's log cabins around the lake which are very picturesque but are extremely dated (apart from the bathrooms) unfortunately I can confirm there are no air conditioning units in these rooms, just fans that blow hot air around. Not great for us or our children and we both were up during the night sweating. The rooms are very dated and feel old and dingy (like what I'd expect in a motel), you have to ring and request room service for fresh towels etc. We ate at The Great Hall restaurant both nights as this was easy for our family than driving to Jasper. On the first night we ordered two adult meals, two children's meals and a bottle of wine with 2 beers, we paid cash and didn't keep the receipt (why would we?) The following night we were served by a different staff member who informed us children under 5 eat free at the restaurant...... WHAT? I asked why we hadn't been told about this the night before and she replied saying you have to let your server know they are under 5 if they don't automatically tell you.... Both nights both of our children were in prams and are clearly under 5 years old. We raised this with reception and got told that no children's meals had been put through the previous night... figure that one out. I feel disappointed that we had spent ALOT of money to stay here and yet the hotel are so petty over children's meals, we should have been told at Check in as part of their policy as per other Fairmont hotels. The meals were ok but we have had better on our travels. Don't expect breakfast if you pay to stay here... we had to drive to Jasper on the Sunday morning as it was a 50 minute wait for breakfast due to everyone arriving from other hotels and places to 'eat breakfast at the fairmont' while the guests who had paid to stay there were left to go elsewhere. Appalling service. Lake around the hotel is beautiful but be warned that everyone on the lake is extra cost. We hired a paddle board for $100 dollars and there was a bear on site while we stayed. (Great but again nobody told us from the hotel, we got talking to some fellow residents) The pool was lovely and warm but needed a good clean. Location (which we knew) was far away from Jasper. Not worth the money, disappointed to say the least and I wouldn't stay again! You're literally paying for the name which on this occasion has let it down massively.