NPR Reviews Provided by
Fairmont Jasper Park Lodge
TripAdvisor Traveler Rating: 5078 reviews
Lovely location but the air conditioning for the rooms is totally unsatisfactory
User: Andrew M from: Melbourne, Australia
Trip Type: Solo travel
Published Date: Jul, 22, 2019
Travel Date: Jul, 1, 2019
Rating: 3
Lovely location and facilities in a tranquil environment. However, today was a very nice 29C . My room was also about 29C . The ‘air conditioning ‘ comprised a fairly ineffective stand alone unit . Frankly it would have been cheaper and easier to stay in a sauna ! For an up market 5 star hotel the position is totally unsatisfactory . The explanation given ‘that we are in a national park ‘ was unacceptable. What utter nonsense .there is a proper heating system which, with some $ spent could readily be converted .
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Lovely situation and views
User: lizm54 from: Loughborough, United Kingdom
Trip Type: Couples
Published Date: Jul, 22, 2019
Travel Date: Jul, 1, 2019
Rating: 5
The setting of this hotel is stunning- picture postcard lovely! We were staying in one of the cabin bedrooms. It was large enough and had all the normal amenities but it was not very well decorated - the curtains were coming off the hooks, and it desperately needed a refurb. This is something we found with all the Fairmount hotels we visited. They can charge a lot of money based on their locations but unfortunately they need to spend some money on upgrading some of their bedrooms. The bathroom was large and spacious but rather uninspiring. Toiletries are adequate but not what I have come to expect from a 5 star hotel. The public spaces in the hotel were very nice, well maintained and large. We had drinks in the bar in the evening but had to wait a long while to get served, but I guess this was because it was pretty busy. This hotel is worth staying at based purely on its position.
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What you expect from the Fairmont brand
User: thomasylui from:
Trip Type: Family
Published Date: Jul, 22, 2019
Travel Date: Jul, 1, 2019
Rating: 5
Great service and food quality as you would expect from Fairmont. Fantastic location and surrounding ambience. Cabin style room can use some updates but very clean & comfortable. If you are a golfer, the on-site golf course is to die for. Would definitely come back,

This place knows how to make you feel welcome!
User: Y1485UVdanielj from: Durango, Colorado
Trip Type: Family
Published Date: Jul, 21, 2019
Travel Date: Jul, 1, 2019
Rating: 5
We checked in at peak season and our upgraded room wasn’t ready, but Kathryn at reception suggested we get dinner, showed us the options, and we ended up having a nice dinner at the Emerald Lounge served by Kasandra. Kasandra was terrific, attentive and we felt pampered and welcome. So, after Kathryn got our room keys to us and made sure everything was perfect we checked in to our room which was great. After freshening up we wandered through the beautiful grounds, visited the pro shop, and back to dessert, again served by Kasandra. A great start to our time here. It amazes me how service makes such a big difference in how you feel about s place. It’s clear both of these employees feel empowered to go the extra mile for guests. We’ll be back!

Gorgeous location
User: Bob J from: Southport, North Carolina
Trip Type: Couples
Published Date: Jul, 21, 2019
Travel Date: Jul, 1, 2019
Rating: 5
Situated on a glacial lake, Jasper Park Lodge offers many amenities, like golf, boating, biking and horseback riding. We had a room in a cabin overlooking the lake with a gorgeous view of the mountains. Our room was quite comfortable once we turned off the heat. A previous guest must have left it on and our air conditioner spent the day fighting the heater. The breakfast buffet in the Orso restaurant was excellent. So was a dinner we had there. The stores on the lower level tend to be pricey.
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