NPR Reviews Provided by
Fairmont Jasper Park Lodge
Trip Type: Couples
Published Date: Feb, 27, 2021 Travel Date: Mar, 1, 2020 Rating: 1
Romantic weekend—not really
I booked a suite for my husband, myself and our dog for a romantic weekend Let’s see where to start, the coffee machine didn’t work and had to be replaced because the noise it made sounded like a cat dying, the sliding doors on the bedroom were broken and wouldn’t close so they needed to be fixed, the fireplace wouldn’t work despite multiple tries and the main reason I booked such an expensive suite (romance remember), and there was never hot water for showers. The stay was over $2000 dollars and we would NEVER go back. This was our second try with JPL. The first time the JPL had to have us actually move suites because the first one was so hot and nothing they did could get the temperature below 30 degrees Celsius in the room and we were sweating like crazy. This place is not worth the money at all!!!
Published Date: Feb, 26, 2021 Travel Date: Nov, 1, 2020 Rating: 5
My 3 sisters and I love JPL. For the past 10 years we have been going to Christmas in November but because of COVID there was no CIN. We decided to have a sisters weekend. It was so much fun as usual.
- Location: 5
- Cleanliness: 5
- Service: 5
r_taylor250 from: Edmonton, Canada
Trip Type: Family
Published Date: Feb, 25, 2021 Travel Date: Feb, 1, 2021 Rating: 2
Overall I was not satisfied with the experience my family had at the JPL.
I originally booked my room and a separate room for my family. My family checked-in an hour prior to my arrival at the JPL and switched their room reservation from my name to theirs. Despite this change the reception still used my credit card for both room pre-authorizations.
They checked my credit card information upon my arrival but they would not have been able to check my credit card and ID when my family checked in.
On Saturday after coming back from Marmot one of our rooms had a leak from the bathroom ceiling causing us to move rooms. We then went to the lounge for dinner and had a below average meal - soggy flatbread.
Published Date: Feb, 25, 2021 Travel Date: Feb, 1, 2021 Rating: 5
Another "great" Fiarmont Jasper Park Lodge Experience!
The Resort and Staff are what keeps me and my family coming back to the Lodge. Even in this time of global confusion the Fairmont Staff and Resort provide a first in class experience for its customers and clients. Most facilities were able to be open while always following Provincial Health Guidelines keeping its Customers feeling secure that measures are in place to provide peace of mind about catching this ever so deadly flu :)
The facilities are always very well maintained and clean. Rooom services are swift beyond my expectations and this is always appreciated. The skating rink is also weel kept and provided fun for many couples and families while I was there. I used the Spa and got a massage this time around... what a great experiencce.
Published Date: Feb, 24, 2021 Travel Date: Feb, 1, 2021 Rating: 4
Loved the elopement package, staff, and grounds. A bit disappointed with room.
We stayed at the JPL as part of the 2-night elopement package. It was awesome. Our elopement coordinator, Kathryn, was fantastic. We had the whole thing planned in about 6 emails back and forth with Kathryn. The flowers were beautiful - thank you Stevie! The cake and all of the meals were delicious! We had a stress-free wedding day. The main lodge and the great hall had a beautiful atmosphere with renovated bathrooms. The grounds were well-kept and we really enjoyed walking around the property.
We were a bit disappointed with our room. It wasn't ready until 1.5 hours after check in time. Given the cost of the room and our expectations for staying at the JPL, we felt that we should have been notified of the delay proactively. We would have planned our day differently and arrived later on. The front desk was understanding and gave us a $50 food credit, which was appreciated. As for the room itself, we found it spacious and clean, but dated. The drapes, wallpaper, furniture, and decor have seen better days. The baseboard heaters were noisy and woke me up during the night. We really liked the fireplace though - it made the room very cozy.
- Sleep Quality: 3
- Location: 5
- Service: 5